Retentions Account Manager for SMB in Belgium (French Speaking)

DeliverooManchester - Main Office

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:Fluency in French and English, with excellent communication skillsProven experience in account management or customer serviceAbility to analyze data and derive insights to improve client retentionStrong interpersonal skills with a focus on building lasting relationshipsProficiency in CRM tools and Microsoft Office SuiteA passion for the food and beverage industry and a desire to be part of a fast-paced environment

About the job

Deliveroo is hiring a Retentions Account Manager to support Small and Medium Businesses (SMB) in Belgium. This position is based in the Manchester main office. The focus is on building strong client relationships and helping SMB clients get the most value from Deliveroo’s platform.

What You Will Do

Engage with French-speaking SMB clients in Belgium, offering guidance and support tailored to their needs
Work to keep clients satisfied and loyal by addressing concerns and providing practical solutions
Proactively resolve issues and help clients overcome challenges
Strengthen relationships to support client retention and contribute to the growth of the SMB segment

What You Bring

Fluency in French, with strong communication skills for working with French-speaking clients
Experience in account management or customer relations
Ability to understand client needs and deliver effective solutions

About Deliveroo

Deliveroo is a leading online food delivery service, revolutionizing the way people enjoy food. We partner with thousands of restaurants to offer our customers a diverse range of meal options, delivered right to their doorsteps. At Deliveroo, we believe in supporting our employees with a dynamic work environment, comprehensive benefits, and opportunities for professional growth.

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French-Speaking New Partner Experience Advisor

Deliveroo

Full-time|On-site|Manchester - Main Office

Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships …

Jan 13, 2026

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Italian-Speaking New Partner Experience Advisor

Deliveroo

Full-time|On-site|Manchester - Main Office

Italian-Speaking New Partner Experience AdvisorAt Deliveroo, we are on a mission to revolutionize the way people shop and dine, driven by impact, innovation, and growth. Our Commercial team is pivotal to Deliveroo’s marketplace, influencing how we support restaurants, grocers, and emerging verticals globally. We tackle significant challenges—from forming key partnerships to generating new revenue streams and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, we invite you to join us.We are seeking a dedicated New Partner Experience Advisor to enhance our team in Manchester. In this critical role, you will serve as the essential link for our Italian partners during their initial two months on the platform, equipping them with the tools, confidence, and strategies needed for sustained success.Your ResponsibilitiesAs a member of the New Partner Experience (NPX) team, you will collaborate with Sales and Account Managers to ensure a seamless experience for our newest partners, guiding them through our systems and optimizing their growth from day one.Your daily activities may include:Lead Partner Success: Act as the primary relationship manager for newly onboarded Italian restaurants, ensuring they meet essential operational metrics and KPIs during their crucial first 60 days.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain steady order volume.Liaison & Coordination: Act as the connection between restaurant partners and internal teams, including the photography team, to ensure their digital storefronts are visually appealing.Build Lasting Trust: Conduct high-quality outbound calls to address partner issues swiftly, fostering the engagement and trust essential for a long-term partnership.Operational Excellence: Meet daily targets and uphold quality standards while maintaining detailed administrative records to ensure compliance and task completion.What You Need to SucceedEssential QualificationsLinguistic Proficiency: Native or fluent in both Italian and English (written and spoken).Strong Communication Skills: Exceptional verbal communication abilities, particularly over the phone.

Feb 6, 2026

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Italian-Speaking New Partner Experience Team Lead

Deliveroo

Full-time|On-site|Manchester - Main Office

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).

Nov 19, 2025

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French Speaking Account Manager for the French Market

Deliveroo

Full-time|On-site|Manchester - Main Office

French Speaking Account Manager - French MarketAt Deliveroo, we are on a mission to revolutionize the way people dine and shop. Our commitment to impact, innovation, and growth drives every aspect of our operations. The Commercial team is at the heart of Deliveroo’s marketplace, shaping our service to restaurants, grocers, and emerging verticals globally. From forging essential partnerships to exploring new revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this team is where you belong.We are seeking an SMB Account Manager for the French Market to join our Manchester office. In this position, you will play a crucial role in empowering our restaurant partners across France, guiding them on marketing strategies, technological advancements, and operational excellence.Key ResponsibilitiesAs part of the SMB (Small Medium Business) team, based in the vibrant city center of Manchester, you will collaborate with local independent restaurants through a desk-based consultancy model, assisting them in navigating the fast-evolving delivery landscape.Your daily activities will include:Portfolio Management: Oversee a diverse portfolio of accounts through a desk-based approach, fostering growth via phone, email, and digital presentations.Relationship Building: Cultivate long-term partnerships with our French clients, ensuring exceptional service and achieving beneficial outcomes for both the restaurants and Deliveroo.Campaign Management: Enhance engagement through national and local marketing initiatives aimed at improving key performance indicators such as order volume and partner retention.Operational Coordination: Serve as the liaison between our restaurant partners and internal teams to ensure tailored solutions that meet partner requirements.Data-Driven Solutions: Leverage insights to identify performance challenges and implement innovative solutions that enhance the delivery experience for our partners.

Jan 30, 2026

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French Speaking Account Executive (Expression of Interest)

SafetyCulture

Full-time|On-site|Manchester

SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team

Apr 29, 2026

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Retentions Account Manager for SMB in Belgium (French Speaking)

Deliveroo

Full-time|On-site|Manchester - Main Office

Role Overview Deliveroo is hiring a Retentions Account Manager to support Small and Medium Businesses (SMB) in Belgium. This position is based in the Manchester main office. The focus is on building strong client relationships and helping SMB clients get the most value from Deliveroo’s platform. What You Will Do Engage with French-speaking SMB clients in Belgium, offering guidance and support tailored to their needs Work to keep clients satisfied and loyal by addressing concerns and providing practical solutions Proactively resolve issues and help clients overcome challenges Strengthen relationships to support client retention and contribute to the growth of the SMB segment What You Bring Fluency in French, with strong communication skills for working with French-speaking clients Experience in account management or customer relations Ability to understand client needs and deliver effective solutions

Apr 14, 2026

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Senior Account Executive - French Speaking (Expression of Interest)

SafetyCulture

Full-time|On-site|Manchester

SafetyCulture is looking for a Senior Account Executive fluent in French to join the Manchester office. This position focuses on building and maintaining strong relationships with clients while supporting the company’s mission to improve workplace safety and efficiency. Role overview The Senior Account Executive manages and nurtures client accounts. The role involves driving sales initiatives and working closely with teams across the business to deliver a high level of customer satisfaction. What you will do Develop and manage relationships with French-speaking clients Lead sales efforts to grow client accounts Collaborate with cross-functional teams to meet client needs Requirements Fluency in French Experience in account management or sales Strong communication and relationship-building skills Based in or able to work from Manchester

Apr 29, 2026

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Corporate Service Centre Agent (French Speaking) - Deliveroo For Work

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Join our dynamic team as a Corporate Service Centre Agent at Deliveroo For Work! We are looking for a motivated individual who is fluent in French and passionate about providing exceptional customer service. In this role, you will be the first point of contact for our corporate clients, assisting them with inquiries and ensuring their needs are met efficiently.Your responsibilities will include handling customer queries, providing solutions, and maintaining strong relationships with clients. You will work closely with various departments to resolve issues and improve our services.

Mar 27, 2026

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Senior Customer Success Manager (French Speaking)

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Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.

Jul 2, 2025

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French Sales Development Representative (Inbound) at Deliveroo | Manchester

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Full-time|£26.6K/yr - £26.6K/yr|Hybrid|Manchester - Main Office

Join Deliveroo as a French-Speaking Sales Development Representative (SDR)Are you eager to elevate your career within a vibrant and fast-paced environment? Be part of our ambitious team as a French-speaking Sales Development Representative (SDR) located in the bustling Manchester City Centre.In this role, you will engage with key decision-makers in the restaurant sector, assisting them in joining the Deliveroo platform and growing their businesses. If you are passionate about the food industry and excited to learn, this opportunity is tailored for you. No prior sales experience is necessary—just bring your enthusiasm, interpersonal skills, and a willingness to learn!Role OverviewAs a member of the SMB (Small and Medium Business) team, you will promote and sell B2B solutions to generate new business opportunities for Deliveroo in the French market.Location: Manchester City Centre (Hybrid)Salary: £26,600 base, plus monthly commission for reaching targets.Work Pattern: Initial probation period of 5 days per week in the office. Post-probation, transition to a hybrid model (3 days in-office, 2 days remote).What You’ll DoYou will serve as the primary contact for French restaurant partners, acting as a consultant and expert in growth strategies.Inbound & Outbound Lead Management: Address inquiries from French-speaking leads and proactively seek new business through phone and email.Consultative Selling: Foster relationships with restaurant owners, guiding them on how Deliveroo’s technology and logistics can enhance their revenue streams.Pipeline Ownership: Oversee your sales leads, maintain organization, and develop daily action plans to achieve and exceed monthly targets.Cross-functional Collaboration: Partner with 'Activation Teams' to ensure seamless onboarding, from contract finalization to tablet setups and photoshoots.Administrative Precision: Manage contracts and documentation with meticulous attention to detail for a smooth partner experience.What We ExpectLinguistic Mastery: Fluency in French and English (both written and spoken) is a must.Resilience: Confidence to make regular cold calls and engage with prospects for several hours each day.

Jan 5, 2026

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Urgent Opening for French Interpreters in Manchester

Language Empire

Contract|Remote|Manchester, England, United Kingdom

Are you in search of an exciting opportunity as a French interpreter in Manchester? If you desire flexible hours paired with competitive pay, we have the perfect role for you! Language Empire is urgently seeking freelance French interpreters located in Manchester to provide services across diverse environments including the NHS, local authorities, police, probation services, and various public and private organizations. Founded in 2001, Language Empire has been at the forefront of delivering professional interpreting and translation services throughout the UK for over 20 years. Our team manages a vast range of languages and dialects, offering you a chance to engage in critical roles across politics, healthcare, business, and public service. If you possess proficiency in one or more foreign languages and are eager to make a significant impact, this position could be your next step! We are currently looking for: Face-to-Face Interpreters Telephone Interpreters Video Interpreters Translators Please note that this is a self-employed position. The Role As an interpreter, your responsibilities will include listening to, comprehending, and accurately reproducing content from the source language into the target language. Key duties include: Interpreting for clients accessing legal, health, and local government services Ensuring the understanding of non-English speakers after each interpretation Providing conference, consecutive, and public service interpreting Handling highly confidential information Acting as a liaison between service users and providers

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Full-time|On-site|Manchester - Main Office

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Feb 2, 2026

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News Content Editor at Manchester Evening News

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Apr 29, 2026

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Full-time|On-site|Manchester - Main Office

Account Management Team Lead – Italian SpeakingJoin Deliveroo in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of everything we do. Our Commercial team is pivotal in shaping Deliveroo’s marketplace, focusing on how we serve restaurants, grocers, and emerging verticals globally. From negotiating significant partnerships to discovering new revenue opportunities and designing data-driven growth strategies, we embrace challenges that propel our business forward. If you excel in dynamic commercial environments and aspire to influence a global brand's future, this is the perfect team for you.We are seeking a Commercial Team Lead (SMB) to join our Manchester office. In this role, you will lead a team of Italian-speaking Account Managers, driving growth for our small and medium-sized restaurant partners in the Italian market.Your ResponsibilitiesAs part of the SMB Account Management team, you will be at the heart of Deliveroo’s marketplace, representing independent restaurants and small chains that add variety to our customers' experiences. Your mission will be to expand this department by nurturing talent and refining our commercial strategies.Team Leadership & CoachingDirectly manage and develop a diverse team of Account Managers, overseeing recruitment, performance management, and reward systems.Provide coaching through regular one-on-ones and development plans, emphasizing commercial best practices such as contract negotiations and growth proposals.Foster a positive team culture and maintain high morale, ensuring a low turnover rate and a high-performance environment.Strategy & ExecutionManage resources and prioritize tasks to ensure the team consistently meets growth and retention targets.Collaborate with Learning & Development to create valuable training resources to enhance the team's commercial impact.Utilize data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.Operational ExcellenceAct as a stakeholder for...

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