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Revenue Operations Manager - Customer Success

LaterChicago, Illinois, United StatesNew
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Strategic InitiativesDefine and manage the operational frameworks that guarantee sold revenue is delivered efficiently and effectively across all brand customer offerings. Establish clear metrics for campaign health, customer satisfaction, and operational performance to align Services, Client Success, Finance, and Sales. Transform revenue pipeline indicators into actionable operational insights that guide staffing, prioritization, and investment strategies. Technical ExecutionDesign, implement, and refine operational procedures to optimize customer delivery and ensure alignment with overall business objectives. Utilize data analytics to track performance, identify trends, and make informed decisions that enhance customer satisfaction and operational efficiency.

About the job

Later stands at the forefront of influencer marketing, providing brands with the confidence needed to craft memorable campaigns. By integrating genuine creator relationships, reliable intelligence, and professional support, Later eliminates uncertainty and fear from one of marketing's most visible investments.

Powered by a sophisticated AI-driven platform, and backed by over a decade of proprietary data, including billions of social interactions and over $2.4B in verified influencer-driven purchases, Later empowers teams to predict campaign success before launching.

With a blend of trusted insights and expert guidance, Later streamlines influencer marketing, enabling brands to select the right creators, manage comprehensive campaigns, and foster significant growth in awareness, engagement, and revenue. Trusted by top-tier enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later merges creativity with performance, ensuring campaigns not only look spectacular but also yield tangible results. Discover more at later.com.

About this Position:

We are in search of a Revenue Operations Manager, Customer Operations to oversee the operational framework that supports Later’s brand customers across our Influence Platform and Managed Services. This pivotal role is situated at the heart of the customer lifecycle, connecting what Sales sells with what our Services and Client Success teams provide. You will be responsible for developing the systems, processes, and performance intelligence that ensure contracted revenue translates into successful and efficient customer outcomes.

This role is designed for an individual who excels in systems thinking, thrives in cross-functional settings, and enjoys creating order in complex, rapidly evolving businesses. Reporting to the VP of Revenue Operations, you will collaborate closely with Services, Client Success, Sales, and Finance to guarantee that our customer operations can scale alongside growth, without compromising quality, margins, or customer trust.

About Later

Later is recognized as a pioneering influencer marketing platform, specializing in providing brands with the insights and tools needed for impactful marketing campaigns. With a strong emphasis on data-driven decision-making and a commitment to customer success, Later supports brands in navigating the dynamic landscape of influencer partnerships.

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