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Robotics Field Operations Associate at Serve Robotics | Miami

On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates should possess strong problem-solving abilities, a passion for robotics and technology, and effective communication skills. Prior experience in operations, technical support, or a related field is advantageous. A keen attention to detail and the ability to work collaboratively in a team environment are essential.

About the job

At Serve Robotics, we are revolutionizing urban delivery through our innovative sidewalk robots. These friendly robots are not just a vision for the future; they are practical solutions designed to alleviate traffic congestion, expand delivery access, and support local businesses.

Our fleet has been making waves in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, providing efficient commercial delivery services that delight merchants, customers, and pedestrians alike. We are on the lookout for passionate individuals who can help transform robotic deliveries from a novel concept into a seamless everyday experience.

About Us

Our team comprises seasoned professionals from the tech industry, specializing in software, hardware, and design. We are dedicated to creating the future we envision by solving real-world challenges with advanced robotics, machine learning, and computer vision, all while focusing on an exceptional end-to-end user experience. Our agile and diverse team thrives on collaboration and mutual respect, believing that the best solutions emerge from teamwork.

Position Overview

As a Robotics Field Operations Associate, you will be instrumental in ensuring the reliable performance of our autonomous delivery robots. While our robots are designed for independence, there will be moments when they require assistance, be it navigating around unforeseen obstacles, addressing technical glitches, or adapting to environmental challenges. That's where your expertise comes into play.

In this dynamic, hands-on role, you will support our robots in the field, conduct light maintenance tasks such as cleaning sensors, and ensure that deliveries are executed safely and punctually. Your proactive problem-solving skills and on-site support will be vital in minimizing service disruptions and safeguarding valuable equipment. Additionally, you will document incidents and share insights that contribute to the continuous enhancement of our technology and operations.

You will work closely with cross-functional teams in operations, engineering, and customer support, aiding in robot deployments, addressing technical issues, and supporting safety and training initiatives.

This position is based on-site at our Wynwood hub in Miami, FL, five days a week.

About Serve Robotics

Serve Robotics is at the forefront of transforming urban logistics with our friendly sidewalk robots, designed to make deliveries more efficient and accessible. Our technology aims to benefit local businesses and improve urban mobility.

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