About the job
Act as the primary liaison for regional and national accounts, crafting strategies that align with customer objectives while promoting TOMRA’s innovative recycling solutions and related products.
Maintain an extensive understanding of bottle bill regulations across various states (e.g., NY, MI, IA, CT, MA, ME, VT) to assist clients in navigating compliance requirements and regulatory updates.
Oversee customer onboarding processes, including site evaluations, workflow optimization, capacity assessments, and the implementation of installations, upgrades, and retrofits.
Ensure customers are well-informed about TOMRA’s equipment offerings, system functionalities, reporting tools, and operational best practices.
Track operational performance across multiple locations, examining uptime, service patterns, and redemption rates to identify and drive efficiency enhancements.
Collaborate effectively with field service and operations teams to guarantee preemptive maintenance and prompt resolution of technical challenges.
Deliver performance dashboards and strategic insights to empower customers in enhancing their experience and optimizing labor efficiency and throughput.
Handle contract renewals, service agreements, and commercial negotiations while spotting opportunities for solution upgrades and expansions.
Train store and redemption center personnel on machine operations, troubleshooting, safety protocols, and regulatory compliance; create training resources and conduct workshops.
Serve as the escalation point for operational challenges, coordinating cross-functional teams to troubleshoot issues and implement corrective measures.
Conduct quarterly or semi-annual business reviews, presenting insights on performance metrics, regulatory influences, and efficiency advancements.
Manage site visits across a multi-state territory, ensuring consistent communication and maintaining accurate CRM records (IFS).
Represent TOMRA at bottle bill association meetings, recycling conferences, sustainability events, and local stakeholder engagements.
