About the job
We are seeking a meticulous and customer-focused Sales and Customer Support Associate to become a vital part of our client's team. This role is dedicated to addressing customer inquiries, resolving issues, and delivering exceptional service, while also promoting sales through in-depth product knowledge and relationship building. The ideal candidate will possess excellent communication skills, a proactive problem-solving approach, and the ability to effectively juggle customer support and sales responsibilities.
Key Responsibilities:
- Professionally respond to customer inquiries via phone, email, and chat with efficiency and courtesy.
- Provide accurate information regarding products, services, pricing, and policies.
- Promptly resolve customer issues and complaints to ensure satisfaction.
- Process orders, manage customer accounts, and handle billing or service requests.
- Identify customer needs and suggest appropriate products or services to drive sales.
- Maintain detailed records of customer interactions using CRM systems.
- Work collaboratively with the sales team to meet targets and enhance customer retention.
- Stay informed about product offerings, promotions, and company policies.
Qualifications:
- Demonstrated experience in customer support, sales, or a related field.
- Exceptional verbal and written communication skills.
- Strong problem-solving and organizational skills.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with CRM or ticketing systems is advantageous.
- A customer-centric approach with a proactive and positive attitude.
Technical and Work Environment Requirements:
- Internet Connection:
- Primary connection must have a minimum speed of 15 Mbps.
- Backup connection should have a minimum speed of 10 Mbps and must support work during power outages.
- Primary Device:
- A desktop or laptop with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must perform at or above an Intel Core i3 processor.
- Must be operational during power interruptions.
- Peripherals and Workspace:
- A working webcam.
- A noise-canceling USB headset.
- A quiet and dedicated home office space.
- A smartphone for communication and verification.
