Sales and Retention Lead, Customer Engagement Centres

The Economist GroupLondon - Commercial

Hybrid Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Lead the successful delivery of outbound telemarketing sales activities. Develop and implement new testing and strategies to enhance outbound performance. Monitor and analyze sales results and customer interactions. Collaborate on the creation of effective training materials and scripts. Continuously innovate initiatives to improve sales processes.

About the job

Who We Are

At The Economist Group, we are dedicated to fostering progress in the world. Our commitment to innovation, independence, and meticulous analysis unites us. We empower individuals and organizations to navigate the complex challenges and transformations that shape our global landscape. Through our analytical rigor and evidence-based insights, we help our subscribers and clients in 170 countries make informed decisions.

We offer analysis and insights across various formats, including digital and print, alongside engaging shows and videos. Our reputation for excellence and integrity is upheld by our four distinct businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education.

The Economist stands as a premier source of analysis on global business and world affairs. Our objective opinions and original insights advocate for economic and political freedom worldwide.

As the Sales and Retention Lead for Customer Engagement Centres, you will be an integral part of The Economist's Sales Team, primarily focusing on enhancing customer retention through our outsourced contact center partner. This role involves client-side vendor management, necessitating regular on-site presence at the contact center locations. You will spearhead outbound calling initiatives while also supporting inbound activities through telephone and live chat. Your leadership will be crucial in driving excellence in sales performance and quality through activities such as reviewing results, refining customer interactions, and developing training materials and scripts.

About the Role

Our hybrid working model allows you to spend three days in the office and two days working from home. You can choose to work two days at our partner’s Derby site and one day in our London office (Thursdays), or spend all three days in our London office with regular visits to the contact center sites.

About The Economist Group

The Economist Group is a distinguished organization committed to driving progress through quality journalism and insightful analysis. Our diverse offerings empower a global audience to understand and respond to the most pressing issues of our time.

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