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Sales Operations Executive

DVI SolutionsManila, Metro Manila, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications and Skills:Bachelor’s degree in Business Administration, Operations Management, or a related discipline. A minimum of 2 years of experience in sales operations, order management, or similar roles. Exceptional attention to detail, along with strong organizational and communication skills. Proficient in Microsoft Office and Google Workspace; familiarity with ERP or CRM systems (such as SAP or Salesforce) is a plus.

About the job

DVI Solutions has been at the forefront of audio-visual technology since 2002, providing innovative setups that enhance communication and collaboration for clients ranging from multinational corporations to educational institutions. With a strong presence across Southeast Asia, including Singapore, Thailand, and Indonesia, we pride ourselves on delivering exceptional service to various sectors, including government agencies, schools, and retail businesses.

Position Summary:

We are seeking a meticulous and driven Sales Operations Executive to become an integral part of our team in the Philippines. This pivotal role is essential for the seamless operation of our sales processes, involving precise order management, coordination of Return Merchandise Authorizations (RMA), and processing purchase orders. You will collaborate closely with regional teams to facilitate efficient order processing, ensure timely deliveries, and uphold a superior customer experience.

Key Responsibilities:

  • Oversee the entire sales order lifecycle from initiation to fulfillment, guaranteeing accuracy and promptness.
  • Manage RMA processes, effectively liaising with both internal teams and external partners.
  • Generate and dispatch Purchase Orders (POs) to suppliers and partners.
  • Keep detailed records of sales transactions, returns, and all relevant documentation.
  • Work in tandem with sales, logistics, and finance teams to rectify any order or billing discrepancies.
  • Contribute to process enhancement initiatives within the Sales Operations department.

About DVI Solutions

DVI Solutions has been a trusted name in the audio-visual industry since 2002. We specialize in delivering high-quality solutions that empower businesses and organizations to communicate effectively and collaborate seamlessly. Our extensive experience and commitment to customer satisfaction have made us a preferred partner for clients across various sectors in multiple countries.

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