About the job
Are you driven by a passion for providing outstanding client experiences in a vibrant and fast-paced setting? Join Book With Mel as a dedicated Sales Support Specialist and become an integral part of our dynamic team. Collaborating closely with our founder, Melanie, you will play a pivotal role in delivering exceptional event planning and sales support for our valued clients.
Your responsibilities will include managing client inquiries, assisting with reservations, offering personalized recommendations, and contributing significantly to our business success. If you possess a proactive mindset, attention to detail, and a flair for sales and customer service, we would love to connect with you!
Key Responsibilities:
1. Client Communication:
- Swiftly and professionally address client inquiries via Instagram DMs and other communication channels.
- Deliver accurate and current information regarding pricing, event specifics, venue availability, and recommendations for dayclubs, nightclubs, and artists.
2. Sales Support:
- Assist in crafting personalized offers for clients tailored to their preferences, group size, and budget.
- Support negotiations for deals, including pricing structures and minimums, ensuring optimal value delivery for our clients.
- Ensure smooth reservation finalization by meticulously verifying details and confirming with clients before submission to Venue Pricing Contacts (VPCs).
3. Event Coordination:
- Collaborate with the team to successfully organize group events, including venue selection, bookings, and liaising with VPCs.
- Assist in developing and managing event schedules to guarantee seamless execution.
4. Team Collaboration:
- Work in tandem with the team to ensure accurate information dissemination and prompt fulfillment of client needs.
- Partner with Melanie and the team to ensure all clients receive unparalleled service.
5. Monitoring and Reporting:
- Track client interactions, reservations, and sales within our CRM and additional tools.
- Provide regular updates on client status, sales, and feedback to foster continuous improvement.
6. Continuous Improvement:
- Proactively suggest enhancements to streamline sales and client processes.
- Collaborate with the team to adapt to changes and elevate customer experiences.
Qualifications:
- Proactive & Resourceful: Capable of taking initiative, solving problems, and foreseeing client needs in a fast-paced environment.
- Attention to Detail: Exceptional organizational skills with the ability to juggle multiple tasks while ensuring high accuracy.
- Sales Experience: Previous experience in sales, customer service, or a related field is advantageous.
- Strong Communication Skills: Excellent verbal and written communication abilities to effectively interact with clients and team members.
