Salesforce Support Engineer at AvePoint | Manila, Philippines

AvePointManila, Philippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Strong problem-solving skills and the ability to think critically under pressure. Excellent communication skills, both written and verbal. Experience with Salesforce or a related CRM platform is a plus. Ability to work collaboratively in a team-oriented environment. A commitment to customer satisfaction and service excellence.

About the job

AvePoint is looking for a Salesforce Support Engineer to join the team in Manila, Philippines. This role focuses on providing Level 1 and Level 2 support for clients, acting as the first point of contact for customer issues. The position involves troubleshooting, resolving technical problems, and working with the R&D team to investigate reported concerns. AvePoint values collaboration, adaptability, and a commitment to continuous learning.

Main Responsibilities

Handle customer inquiries and issues, taking full ownership from identification through to resolution.
Build and sustain positive relationships with project stakeholders to support customer satisfaction throughout project support and maintenance phases.
Stay composed and effective when faced with tight deadlines, unexpected technical challenges, or high-pressure situations.
Carry out initial investigations into reported problems and work with cross-functional teams to develop solutions.
Document support procedures and keep current with AvePoint’s products and services.

What AvePoint Looks For

Comfort working in an agile setting
Strong teamwork and communication skills
Interest in learning and adapting to new technologies

About AvePoint

AvePoint is a leading provider of SaaS solutions for Microsoft 365, specializing in data management, migration, and compliance. Founded in 2001, we empower organizations to optimize their cloud environments and enhance productivity while ensuring data security. Our innovative solutions and dedicated team make us a trusted partner for businesses worldwide.

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