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Experience Level
Entry Level
Qualifications
Qualifications: Proven experience in Salesforce support or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work collaboratively within a team and independently as needed. Commitment to continuous learning and professional development.
About the job
AvePoint is hiring a Salesforce Support Engineer in Cebu, Philippines. This position focuses on delivering Level 1 and Level 2 support for clients using Salesforce. The role involves identifying, troubleshooting, and resolving reported issues, while serving as a primary contact for client questions related to specific projects. Collaboration with the Research & Development team is a regular part of the job, especially during initial investigations of technical problems.
Main Responsibilities
Act as the main contact for project-related client questions, taking responsibility for issues and ensuring they are resolved.
Develop and maintain strong relationships with project stakeholders to support high customer satisfaction during support and maintenance work.
Manage pressure and shifting priorities, meeting tight deadlines and handling unexpected challenges with professionalism.
About AvePoint
AvePoint is a leader in Microsoft 365 data management solutions, dedicated to enhancing productivity and collaboration for businesses worldwide. Our innovative approach focuses on empowering organizations to succeed in their digital transformation journeys.
Join our dynamic team at Adaptive Financial Consulting as an Application Support Analyst in Manila. In this pivotal role, you will be responsible for providing top-notch support for our applications, ensuring optimal performance and user satisfaction. You will collaborate closely with cross-functional teams to troubleshoot issues, implement solutions, and en…
XP Power is seeking an Applications Engineer based in Pasig City. This position centers on providing technical solutions for clients within the power supply industry. Role overview The Applications Engineer will develop and implement solutions that address client needs in the power supply sector. The work involves close collaboration with customers to ensure their requirements are met and their satisfaction is maintained. Key responsibilities Develop technical solutions tailored to client specifications Implement these solutions to support both customer satisfaction and internal operational improvements Location This role is based in Pasig City.
Join our dynamic team at Avaloq as an L2 Application Support Specialist, where your analytical expertise will be pivotal in ensuring the robustness of our wealth management and digital platforms. Based in Makati City, Philippines, you will act as a vital link between our end-users and development teams, diagnosing intricate application issues and implementing effective solutions to ensure optimal performance for our clients' financial operations.Deliver second-level technical support for wealth management and digital platform applications, managing escalated tickets from L1 support teams.Utilize your skills in Oracle SQL to diagnose data issues through query writing and debugging.Execute Unix command-line operations for thorough log analysis, process monitoring, and job execution.Employ systematic problem-solving methodologies and diagnostic tools to troubleshoot application issues.Monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena and Control-M.Maintain meticulous documentation of incidents, resolutions, and workarounds in the ticketing system, while also creating comprehensive knowledge base articles.Collaborate with development teams to identify root causes of recurring issues and implement lasting solutions.Provide technical assistance to end-users and L1 support staff, effectively communicating complex technical concepts.Keep abreast of application architecture, workflows, and system integrations within wealth and digital platforms.Conduct system testing and validation as per change management protocols.Participate in an on-call rotation to provide urgent support during critical incidents.Perform root cause analysis (RCA) on critical incidents, preparing detailed reports with recommendations for process enhancements.Coordinate with third-party vendors and external partners to resolve platform-related issues swiftly.
Full-time|On-site|Taguig City, Metro Manila, Philippines
Become Part of the Leading Crypto Brand in the Philippines!Coins.ph stands as the most trusted crypto platform in the Philippines, boasting over 18 million users. Our user-friendly mobile application empowers individuals to buy and sell various cryptocurrencies while providing access to a comprehensive suite of financial services.Fully regulated by the Bangko Sentral ng Pilipinas (BSP), Coins.ph is the first crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank, ensuring security and trust.
Speechify seeks a Senior Software Engineer to focus on Windows and desktop applications in Cebu, Philippines. This role involves designing, building, and maintaining software to enhance the user experience. Key responsibilities Develop and maintain Windows and desktop applications from concept through release Work closely with developers and designers to ensure applications meet customer needs Contribute to improving overall user experience through thoughtful software design Collaboration Teamwork is central to this position. Expect to partner with colleagues across engineering and design to deliver high-quality applications that support Speechify’s users.
Company OverviewOur client is a leading IT Managed Services provider based in Ireland, renowned for its commitment to quality and excellence in service delivery. With a rapidly expanding presence, they serve clients in over 30 countries globally.As a Remote IT Support Engineer, you will play a pivotal role in directly interacting with IT clients to troubleshoot and resolve technical issues. We're looking for someone with exceptional customer service skills, strong communication abilities, and the adaptability to thrive in the fast-paced environment of IT.Key Responsibilities:· Act as a vital member of the Helpdesk team.· Address customer inquiries and collaborate with colleagues to resolve issues efficiently.· Engage in various projects as assigned.· Ensure clear and effective communication with customers.· Pursue continuous professional development.· Develop and maintain documentation for IT systems as necessary.
IT Support Engineer Job Description__________________________________________About UsAt Tarro, we create innovative solutions designed to empower small brick-and-mortar restaurants, alleviating the operational challenges they face. Our comprehensive multi-product ecosystem features AI-driven order taking, delivery facilitation, payment processing, and point-of-sale software, ensuring seamless connections between restaurants and their patrons. By integrating technology and human expertise, we tackle real-world problems that small business owners encounter.We prioritize customer success and approach our work with a customer-first mindset. In an industry worth over $1 trillion in the U.S. that is largely underserved by technology, we believe small restaurant owners deserve access to affordable, cutting-edge solutions that rival those available to larger chains.With nearly a decade of profitability and a remarkable 5x growth in revenue over the last three years, Tarro was valued at $450 million following our last fundraising round in mid-2022. Our continued growth is evident in our expanding customer base, innovative product development, and increasing team size. We proudly serve thousands of loyal restaurants and have positively impacted nearly 20 million customers. We are honored to be recognized as one of Built In’s top companies to work for in 2023.To discover more about our culture, values, and how you can contribute to the success of small restaurants, please visit us here!What We SeekTarro is in search of a skilled IT Support Engineer to deliver technical support, both on-site and remotely, to end-users facing hardware, software, and networking challenges. You will play a crucial role in managing software installations, addressing network failures, troubleshooting hardware issues, and resolving various IT-related problems.Key ResponsibilitiesProactively monitor and maintain computer systems and networks.Install and configure computer hardware, software, systems, networks, printers, and scanners.Investigate and diagnose solutions for software and hardware issues.Respond promptly to service issues and requests.Provide assistance via phone, email, and chat support.Collaborate with team members to enhance service delivery and customer satisfaction.
Role Overview Arch Global Services Philippines Inc. is hiring a Senior Cloud Applications Engineer for the night shift in Taguig. This role focuses on building and improving cloud-based applications that support client needs and business goals. What You Will Do Develop and enhance cloud applications using modern technologies Work closely with cross-functional teams to deliver reliable solutions Maintain high standards for quality and performance in all deliverables Adapt solutions to meet changing client requirements Location and Schedule Based in Taguig Night shift position
Join Our Team as a Desktop Support Engineer!At FGC+, we are seeking a motivated and detail-oriented Desktop Support Engineer to enhance our IT support team. In this critical role, you will deliver exceptional technical assistance to end-users, troubleshoot and resolve hardware, software, and network issues, and ensure efficient daily IT operations.The perfect candidate will be quick to respond, technically adept, and dedicated to customer satisfaction, with the ability to efficiently troubleshoot issues and communicate solutions effectively. You will collaborate closely with internal teams and users to optimize system performance, enhance user experience, and bolster overall business productivity.If you thrive on solving technical challenges, enjoy a dynamic work environment, and are passionate about helping users maintain productivity, this position offers an excellent opportunity to advance your IT career.
Full-time|On-site|Quezon City, Metro Manila, Philippines
About Our ClientOur client is a premier managed IT services provider, dedicated to delivering dependable, secure, and scalable technology solutions tailored for businesses. They offer a comprehensive suite of services, including proactive IT support, cloud solutions, and security-focused strategies to facilitate smooth daily operations.About TeamifiedTeamified serves as a strategic talent partner, assisting organizations in constructing top-notch remote teams across IT, software, product development, and digital innovation. We collaborate with leading enterprises and rapidly growing tech companies globally, enabling them to tap into world-class talent and expedite growth. With a global footprint, our mission is to simplify, accelerate, and make the process of building high-performing global teams cost-effective. Teamified proudly supports hundreds of clients with a workforce of over 200 engineers, testers, product managers, designers, and tech specialists delivering impactful solutions daily.Job Summary:As a Level 2 IT Support Engineer, you will deliver sophisticated technical support by addressing escalated issues, managing cloud and Microsoft environments, and upholding security and infrastructure operations. This role demands deep technical expertise, outstanding communication abilities, and a capacity to work autonomously while collaborating with team members and engaging with clients in a customer-centric role.Responsibilities:Deliver Level 2 technical support for escalated help desk tickets and client inquiries, ensuring prompt issue resolution and accurate documentation.Diagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking.Administer Microsoft 365 environments, handling user management, security policies, email configurations, and access controls.Support and maintain AD environments, managing user accounts, group policies, permissions, and directory services.Effectively manage calls and tickets using the help desk system, providing status updates and clear communication.Assist with security administration, including MFA, conditional access, email security, and basic incident response.Operate within a Microsoft Teams environment to coordinate with team members and clients.Provide customer-facing support, articulating complex technical concepts clearly to clients.Escalate intricate issues to Level 3 engineers when necessary and support the implementation of solutions.Document resolutions, procedures, and system changes with clarity and precision.
Role overview The Technical Support Engineer II at Delinea works from a home office in the Philippines. The main focus is to help clients resolve technical issues while maintaining high service standards. Strong troubleshooting abilities and attention to customer needs are essential in this position. What you will do Investigate and resolve complex technical problems for clients Manage support tickets from the initial report through to resolution Collaborate with teams across Delinea to address customer concerns Contribute to efforts that improve service offerings and strengthen client relationships Location This is a remote position based in the Philippines.
Full-time|On-site|Taguig, Metro Manila, Philippines
At Umpisa Inc., we are committed to establishing the Philippines as a global technology hub. Our innovative technology services empower industries, clients, and communities to achieve transformative solutions through digital advancements, cutting-edge software development, and entrepreneurial initiatives.We pride ourselves on delivering world-class products and services that enhance the quality of life for organizations and individuals alike. We offer rewarding and challenging career opportunities in software development, product innovation, emerging technologies, and more for talented candidates.Key Responsibilities:Design, develop, and maintain secure web and mobile applications that integrate with RESTful API microservices.Work closely with UI/UX designers to translate visual designs into functional applications.Engage actively in Scrum events and demonstrate agile methodologies.Create robust and reusable code that adheres to industry best practices and design patterns.Research and prototype the latest software libraries and technologies.Develop unit tests for frontend applications ensuring code quality and coverage.Conduct thorough testing of applications to ensure high-quality output before transitioning to system integration testing and user acceptance testing.Collaborate with stakeholders to devise effective solutions to problems.Contribute to the establishment of development standards as necessary.Perform additional duties as assigned.
Join our dynamic team at Instructure as an L1 Support Engineer in Manila. In this role, you will be the first point of contact for our valued customers, providing exceptional technical assistance and troubleshooting support. Your expertise will help ensure the smooth operation of our services, and you will have the opportunity to develop your skills in a fast-paced, collaborative environment.
Full-time|On-site|General Santos City (Dadiangas), SOCCSKSARGEN, Philippines
Join CallTek, a premier global provider of white-label technical support services. For over 20 years, we have been the trusted partner for technology operators around the globe, with a dedicated team of over 10,000 professionals across nine countries. We pride ourselves on delivering round-the-clock engineering, software development, customer support, and field services backed by leading security certifications and cutting-edge AI solutions. This is your chance to become part of our expanding team and advance your career!Job OverviewWe are seeking enthusiastic Technical Support Engineers to join our team!As a Technical Support Engineer, you will play a critical role in diagnosing and resolving customer inquiries efficiently and effectively. Your expertise will involve working with various systems, software, and hardware, while adhering to established protocols to escalate unresolved issues to the appropriate internal teams.
Join CallTek, a global frontrunner in white-label technical support, serving technology operators across the globe for more than two decades. With a workforce exceeding 10,000 across nine countries, we provide around-the-clock engineering, software development, customer support, and field services. Our solutions are fortified by industry-leading security certifications and cutting-edge AI technology, ensuring secure and efficient support for our partners. Embark on a rewarding career journey with us!Address and resolve escalated technical issues from Tier I Support, ensuring thorough troubleshooting and prompt solutions.Collaborate with Engineering teams to identify, document, and rectify product or system defects.Perform comprehensive analysis and research on recurring customer issues to devise long-term solutions and best practices.Provide technical guidance and training to Tier I engineers, enhancing their troubleshooting and customer support capabilities.Keep detailed records of issues, resolutions, and customer feedback within the support ticketing system.Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles.Remain informed about product updates, system changes, and industry trends to guarantee accurate and effective support delivery.
Job OverviewJoin our dynamic team as a Senior Level 3 IT Support Engineer and provide top-tier technical support and infrastructure management in a fully remote setting. Our ideal candidate possesses extensive expertise in remote monitoring and management (RMM), endpoint security, system backups, and user desktop support. This role focuses on diagnosing intricate technical issues, ensuring system reliability, and delivering exceptional support to users across multiple platforms.Key ResponsibilitiesDeliver Level 3 technical support for desktops, laptops, and user environments.Diagnose and resolve advanced IT issues escalated from lower support tiers.Oversee and monitor systems utilizing ConnectWise RMM.Employ Autotask PSA for ticket management, documentation, and workflow tracking.Conduct system monitoring, patch management, and proactive maintenance via RMM tools.Manage and validate data backups and disaster recovery processes.Identify, investigate, and remediate virus/malware/security threats.Provide remote end-user support, including software installations, configuration, and troubleshooting.Maintain comprehensive documentation for systems, procedures, and troubleshooting methodologies.Ensure IT systems comply with security and performance standards.RequirementsDemonstrated experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent).Proficient with: ConnectWise RMMAutotask PSARemote troubleshooting and endpoint managementExperience managing backups, antivirus solutions, and system security.Strong understanding of Windows operating systems and desktop environments.Ability to effectively diagnose and resolve complex technical issues remotely.Excellent communication and documentation skills.Ability to work autonomously in a remote support environment.Preferred QualificationsExperience in Managed Service Provider (MSP) settings.Knowledgeable in network troubleshooting, cloud services, and virtualization.Relevant IT certifications (CompTIA, Microsoft, or similar) are advantageous.BenefitsSalary: USD 700–750/monthWork Setup: Work from HomeSchedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time) To Apply:Send your CV and portfolio to: mondilla.jay03@gmail.comSubject Line: IT Support Specialist - [Your Full Name]
Join the revolution in global work.Deel is the premier all-in-one payroll and HR platform designed for global teams. Our mission is to empower individuals, teams, and businesses by unlocking global opportunities. Deel seamlessly integrates HRIS, payroll, compliance, benefits, performance management, and equipment management into one cohesive platform, all supported by AI-driven tools and a proprietary payroll infrastructure. Catering to every type of worker across 150+ countries, Deel enables organizations to scale smarter, faster, and more compliantly.As one of the largest globally distributed companies, our diverse team of 7,000 professionals operates in over 100 countries, speaks 74 languages, and fosters a vibrant culture that encourages continuous learning and innovation for our clients.Why choose Deel as your next career destination?As the fastest-growing Software as a Service (SaaS) company in history, Deel is reshaping the way global talent interacts with leading companies, breaking down traditional barriers to hiring and career advancement. We're not just creating software; we're building the infrastructure for the future of work, championing a more diverse and inclusive global economy. In 2024, we facilitated payments of $11.2 billion to workers in nearly 100 currencies and offered healthcare and benefits to workers across 109 countries—ensuring that everyone gets paid and protected regardless of their location.Our impressive growth is reflected in our numerous accolades, including being named a CNBC Disruptor 50, featured on the Forbes Cloud 100, recognized in Deloitte’s Fast 500, and consistently ranked among Y Combinator’s top companies—all while maintaining an exceptional 4.83 average rating from 15,000 reviews across platforms like G2, Trustpilot, Capterra, Apple, and Google.At Deel, your career will accelerate as you engage in challenging projects that impact millions of workers globally. Backed by a $17.3 billion valuation and achieving $1 billion in Annual Recurring Revenue (ARR) in just over five years, you will have the opportunity to drive significant change while developing critical skills that position you as a key leader in the transformation of global work.The RoleIn our IT department, we are redefining how organizations manage their remote and hybrid workplaces. This is your chance to join a pioneering tech startup that provides top-tier SaaS solutions for the deployment and lifecycle management of Office and IT equipment globally.We are expanding our IT services to deliver dedicated, round-the-clock support for our clients, every day of the year. From mobile device management (MDM) to device lifecycle management, you will be at the forefront of IT support innovation.
Role Overview The Technical Support Engineer for Smart Devices helps keep smart fridges and vending machines running smoothly for our client. This role supports Service Technicians and internal operations teams, aiming to maximize system uptime, connectivity, and performance. The position is based in Angeles, Pampanga, Philippines. Daily work includes troubleshooting escalated technical issues, monitoring system health, and documenting recurring problems and solutions. Collaboration with engineering teams is key to improving the long-term reliability of these connected devices. What You Will Do Triage and resolve technical issues escalated by Service Technicians and operations teams using documentation and troubleshooting guides. Monitor system alerts, dashboards, and incident queues to spot and address problems affecting fridge uptime and performance. Analyze logs, alerts, and system behaviors in a Linux-based environment to diagnose technical problems. Support field teams with troubleshooting for hardware-integrated software systems and smart fridge devices. Escalate critical incidents to engineering teams, providing detailed documentation and context for resolution. Document new issues, root causes, and solutions to expand the internal knowledge base. Track trends in technical failures and share insights to boost operational efficiency and product reliability. Work with Engineering and Operations to address systemic issues and help implement lasting solutions. Maintain accurate records of incidents, resolutions, and support actions. Contribute to refining support workflows, documentation standards, and escalation procedures. Communicate clearly with distributed teams in an asynchronous work setting. Follow established service standards and protocols to ensure timely resolution of issues. Who Thrives Here Success in this role calls for strong technical skills, resourcefulness, and comfort working in a distributed support environment. Experience with Linux-based systems and a knack for clear communication are valuable assets.
Role Overview AvePoint is hiring a Salesforce Support Engineer in Cebu, Philippines. This position focuses on delivering Level 1 and Level 2 support for clients using Salesforce. The role involves identifying, troubleshooting, and resolving reported issues, while serving as a primary contact for client questions related to specific projects. Collaboration with the Research & Development team is a regular part of the job, especially during initial investigations of technical problems. Main Responsibilities Act as the main contact for project-related client questions, taking responsibility for issues and ensuring they are resolved. Develop and maintain strong relationships with project stakeholders to support high customer satisfaction during support and maintenance work. Manage pressure and shifting priorities, meeting tight deadlines and handling unexpected challenges with professionalism.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.We empower organizations to achieve transformative outcomes by utilizing innovative solutions and intelligent applications, ensuring they thrive in an intensely competitive landscape.With our extensive network of technology partners, profound domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.Job ResponsibilitiesDeliver on-site and/or remote technical support to end-users, diagnose and resolve technical issues.Oversee the deployment, maintenance, upgrades, and support of client computer systems, including hardware, software, operating systems, and networks.Manage Windows OS, Active Directory, Office 365, and Intune configurations, along with patching and file server management.Ensure a high level of user satisfaction by providing excellent customer service and tailored solutions to meet clients' needs.Handle IT asset management and other ad-hoc tasks as assigned.Knowledge of ITSM or ITIL principles is a plus.
