About the job
Inspiroz is on the lookout for a motivated and detail-oriented School Technology Specialist (STS) to enhance our on-site IT support team based in Atlanta. As an STS, you will be instrumental in managing and facilitating day-to-day technology support across our extensive network of charter schools. Under the direction of an Inspiroz Service Delivery Manager, you will collaborate closely with our remote technical support team and various client stakeholders.
With over ten years of experience, Inspiroz has built a strong reputation in the Managed IT Services sector, specializing in technology strategy and support tailored for charter schools. Our commitment to excellence ensures we meet the evolving technological needs of our partners. Elevate your IT career by joining us today!
Key Responsibilities:
Technical Support and Problem Resolution
- Lead the resolution of technical issues requiring on-site intervention.
- Oversee the installation, repairs, and maintenance of workstations, networking equipment, and peripheral devices.
- Conduct thorough troubleshooting to identify root causes.
- Assist with projects as needed, working alongside project teams and stakeholders.
- Serve as the liaison between on-site operations and our remote IT support team based in India.
- Effectively communicate technical requirements and issues to the remote team.
- Provide detailed documentation to aid in remote troubleshooting and support.
- Collaborate closely with the remote service desk team to address technical challenges.
- Stay informed about the latest technology trends and advancements within the education sector.
Customer Support and Service
- Communicate updates, challenges, and tasks to clients promptly and clearly.
- Actively listen to client concerns and respond effectively.
- Build and maintain strong relationships with clients, fostering trust and collaboration.
- Assist clients in aligning technological solutions with their goals.
- Ensure client satisfaction by following up on issue resolution and providing necessary support.
- Demonstrate a personal commitment to quality and meeting customer needs.
- Exhibit professionalism and clarity in all written communications, ensuring accuracy and attention to detail.
- Respond to emails within two hours during business hours, ensuring timely communication.
