Bilingual Client Services Officer (French/English)

Client Support: Provide expert advice and assistance to clients through various channels (phone, email, or mail) regarding their health coverage, reimbursements, and contract details. Administrative Management: Process health benefits by entering reimbursements in accordance with internal procedures. Update client records (contract information, addresses, ba…

Join our dynamic team at Septeo as a Salesforce Consultant, where you will play a pivotal role in enhancing support and ensuring the quality of developments within a multi-Business Unit Salesforce environment (Sales Cloud, Service Cloud, CPQ, ERP integrations, and business tools).You will collaborate closely with Product Owners and developers, engaging in daily communications with teams based in France.Your responsibilities will include:Providing Salesforce support: manage and prioritize tickets (incidents, enhancements, improvement requests), resolve Level 1 and 2 incidents, and escalate to development teams when necessary.Analyzing business needs and drafting clear functional specifications for technical teams.Participating in testing phases: preparing test plans, executing functional tests, and coordinating user acceptance testing (UAT).Monitoring issue resolution and contributing to regression testing prior to production deployment.Supporting users on a daily basis, sharing best Salesforce practices, and contributing to internal documentation.

Join our dynamic team at everience as a Bilingual Service Desk Analyst, where you will provide exceptional support to our users in both German and English. Your role will involve troubleshooting technical issues, assisting with software and hardware inquiries, and ensuring customer satisfaction with timely resolutions. We are looking for enthusiastic individuals who thrive in a collaborative environment and are eager to contribute to our mission of delivering outstanding support services.

everience seeks a Bilingual Service Desk Analyst based in Tunis to support users in both French and English. This role centers on helping users resolve technical questions and keeping daily operations on track. Key responsibilities Respond to support requests in French and English Troubleshoot technical issues and deliver effective solutions Assist users to maintain a smooth and efficient experience Requirements Fluency in both French and English Ability to communicate clearly with users Problem-solving skills for technical questions

Join Everience as a Bilingual Service Desk Analyst, where you will play a pivotal role in providing exceptional support to our users. As part of our dynamic support team, you will be responsible for troubleshooting issues and delivering top-notch customer service in both Italian and English. Your expertise will help enhance user satisfaction and streamline operations.

At Dentons, we are committed to redefining the legal landscape. As the world's largest global law firm, our mission is to innovate and provide comprehensive business solutions to our clients. With over 12,000 professionals across more than 80 countries, we leverage diverse perspectives to deliver exceptional service that combines local insights with global expertise.We are currently looking for an enthusiastic and results-driven Bilingual Business Developer to enhance our strategic market presence and broaden our client base. Under the guidance of the Director of Operations and External Relations, and in collaboration with our legal team, the Business Developer will formulate and execute business strategies that meet our clients' needs and align with our legal services. This role is perfect for an individual who flourishes in a dynamic, relationship-focused setting and is fluent in both French and English.Key ResponsibilitiesClient Portfolio Development and ManagementIdentify and engage new business opportunities, converting leads into lasting client relationships.Maintain and nurture strong connections with existing clients to ensure their ongoing satisfaction and respond to evolving needs.Implement a client relationship management system to track interactions and outcomes.Market Analysis and Commercial StrategyConduct thorough research to uncover new business prospects both locally and internationally.Analyze market trends, competitor activities, and sector advancements to inform strategic decisions.Propose and implement commercial action plans that align with the firm's strategic priorities.Collaborate with legal professionals to ensure business strategies are aligned with areas of legal expertise.Commercial Presentations and ProposalsCreate and deliver customized proposals that address the specific needs of clients.Prepare and present compelling presentations in both French and English to diverse audiences.Coordinate with legal and operations teams to develop comprehensive materials for client engagements.Assist in the preparation of proposals for tenders, RFPs, and panel submissions.

Join enpal as an Account Manager specializing in post-sales customer support within the dynamic photovoltaic sector. In this role, you will be the primary liaison for our clients, ensuring they receive exceptional service and support after their purchase. Your expertise and proactive approach will help clients maximize their investment in renewable energy solutions.

Established in 2001 in France, ip-label, now a part of the ITRS Group, is a prominent provider of Digital Experience Monitoring through its innovative AI-driven Ekara platform, catering to over 310 enterprise customers globally. At ITRS, we empower critical technological infrastructures by providing automated, comprehensive IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations worldwide.We believe that when our team thrives, our customers do too. You'll discover:A supportive culture – Recognized as a Great Place to Work for several consecutive years, our environment is inclusive and nurturing.Impactful work – Contribute significantly to a diverse global clientele, including 9 out of the top 10 investment banks.Opportunities for growth – Whether you're beginning your career or have years of experience, we are dedicated to your professional development. Just ask our team members who have been thriving here for over a decade.With headquarters in London and teams across the US, Europe, and Asia, ITRS blends the agility of a high-impact tech company with the stability of a private equity-backed global partner.Role OverviewReporting to the Customer Service Leader, the Junior Customer Service Agent will be instrumental in managing, addressing, and resolving incidents reported by clients through our incident management system.Conduct preliminary investigations, resolve incidents, and update tickets while collaborating with other departments to provide effective workarounds and solutions as needed.Engage in the development and rollout of new user scenarios, ensuring the operational maintenance of various services provided to our clients through our products and services.You will receive training on our complete range of products and services, as well as on customer relationship management.The ideal candidate is dynamic, curious, self-sufficient, and motivated to resolve both technical and non-technical customer inquiries regarding our offerings. This position offers an exciting opportunity for those looking to develop expertise in customer relations, master our diverse products and services, and advance within the company over time.Key ResponsibilitiesManage Level 1 incident ticketsPerform preventive or corrective actions to avert client escalationsDevelop new client scenariosConduct performance analyses of scenariosGradually handle Level 2 incidentsParticipate in client meetings for ticket follow-up and standard incident management

Join our dynamic team at Septeo as a Level 1 Support Technician in our Customer Support department. In this crucial role, you will be the first point of contact for clients seeking assistance with our products and services. Your main responsibilities will include troubleshooting technical issues, providing timely solutions, and ensuring customer satisfaction. This is an excellent opportunity for individuals looking to start their career in IT support and develop their skills in a collaborative environment.

Join our dynamic team at Devoteam as a Senior IT Infrastructure Consultant. In this role, you will leverage your expertise in cloud technologies to design and implement cutting-edge IT infrastructure solutions. You will collaborate with clients to understand their needs and provide tailored solutions that enhance their IT operations.

Join Devoteam as a Technical Application Support Engineer, where you will be pivotal in optimizing our clients' software applications. This role requires a combination of technical expertise and excellent problem-solving skills to ensure seamless application performance.

Join Sopra Steria as a Junior IT Consultant, where you will embark on an exciting career path in the field of information technology. This role is ideal for individuals looking to transition into the IT sector. You will work alongside experienced professionals, gaining hands-on experience and contributing to innovative projects that drive digital transformation.

We are looking for a dynamic and insightful Strategy Consultant to join our team at Devoteam in Tunis. You will play a key role in shaping IT strategies that drive innovation and enhance operational efficiency for our diverse clientele.

Join our dynamic team as a Consultant SMSI_PCA where you will play a vital role in enhancing our clients' cybersecurity posture. You will collaborate with a team of experts to develop and implement strategies that protect sensitive information and ensure compliance with industry standards.

Join our dynamic team at Inetum2 as a Dynamics 365 Technical Consultant. In this role, you will leverage your expertise to implement and enhance Microsoft Dynamics 365 solutions for our diverse clientele. Your technical skills will be essential in providing tailored consulting services, ensuring optimal use of the platform to drive business success.

Join our dynamic team at Devoteam as an Atlassian Consultant. In this pivotal role, you will leverage your expertise to enhance collaboration and productivity within organizations utilizing Atlassian tools. You will work closely with clients to assess their needs, implement solutions, and provide ongoing support.As an ideal candidate, you possess a strong understanding of Atlassian products, excellent problem-solving skills, and the ability to communicate effectively with technical and non-technical stakeholders.

Join enpal as a Solar Support Technician, where you will play a crucial role in assisting our customers with their solar energy needs. Your expertise will help us provide top-notch support and ensure customer satisfaction. This position requires fluent Italian (C1/C2 level) to effectively communicate with our diverse clientele.

SAP MM/SD ConsultantVEO Worldwide Services is a leading B2B service provider that has been expanding its operations in Eastern Europe for over 19 years.With an extensive knowledge base developed during VEO's 18 years of presence in Central and Eastern Europe, we are committed to empowering our team members to utilize this wealth of information effectively. While we cannot provide the drive to succeed, we can certainly assist you in every other way!If you are meticulous, communicative, and detail-oriented, we enthusiastically encourage you to apply.We are currently looking for a SAP MM/SD ConsultantYour key responsibilities will include:Analyzing and studying IT requirements related to client needs;Maintaining and enhancing SAP systems;Providing advisory and training support to end-users;Ensuring the effective operation of implemented applications, conducting integration tests, and verifying non-regression;Offering user support to clients;Drafting functional specifications based on client needs or terms of reference provided by project management;Collaborating closely with the development team to ensure coherent and effective implementation of defined solutions;Configuring applications as required to meet client expectations while adhering to quality, cost, and time constraints;Assisting and guiding clients in articulating their needs.

Technicien Support ITÊtes-vous prêt à plonger dans l'univers dynamique des services B2B ?Rejoignez VEO Worldwide, votre tremplin vers une carrière passionnante !Depuis 19 ans, nous transformons le secteur des affaires en Europe. Notre parcours a débuté avec NOZ, le spécialiste du déstockage en Europe, qui s'est étendu à l'Est et en Afrique en 2006. Leur vision et leur dynamisme nous ont inspirés. Chez VEO, notre mission est d'offrir des solutions innovantes pour aider les entreprises à optimiser leurs stocks invendus, qu'il s'agisse de collections anciennes, de produits proches de la date limite ou de commandes annulées. Notre mantra est l'efficacité ! Avec des bureaux dans 9 pays et l'ouverture d'un nouveau bureau en Inde prévue pour 2024, nous vous invitons à faire partie d'une équipe qui valorise l'engagement, la transparence, la solidarité, l'amélioration continue et la compétence. Ces valeurs guident notre action. Ensemble, faisons la différence ! Nous souhaitons étoffer notre équipe à Tunis avec un "Technicien Support IT".Responsabilités principales :Fournir un support technique aux utilisateurs des magasins concernant les systèmes de caisse et bureautiques.Surveiller les connexions entre les magasins et le siège, en réalisant des vérifications quotidiennes des bases de données (CA, synchronisation, etc.).Aider techniquement tous les utilisateurs sur des problèmes matériels et logiciels.Diagnostiquer et résoudre les incidents de niveau 1 (PC, périphériques, logiciels, téléphonie, etc.).Installer, configurer et maintenir l'équipement informatique conformément aux SLA.Collaborer avec les équipes IT pour les incidents réseau ; créer et mettre à jour les procédures internes.Utiliser la plateforme GLPI, le téléphone et l’email pour gérer les demandes et incidents dans les délais établis par les SLA.Escalader les incidents complexes au niveau supérieur tout en assurant le suivi et la communication avec les utilisateurs.

Septeo is hiring an Application Support Technician (H/F) for its Tunis office. This role centers on helping clients with technical issues related to Septeo's software products and ensuring users have a positive experience. What you will do Diagnose and resolve application problems for users. Answer technical questions and guide clients through solutions. Maintain a smooth experience for those using Septeo software. Support strong client satisfaction through effective problem-solving. Location This position is based in Tunis.