Retail Lubricant Category Manager

Job Purpose:Lead and execute innovative marketing initiatives for Retail Lubricants at forecourt locations, ensuring alignment with category plans.Address daily operational challenges in the Retail Lubricants sector, focusing on enhancing profitability for both Vivo Energy Burkina Faso (VEB) and its retail partners.Ensure operational excellence in the market…

Join wavemm1 as a Master Agent Manager and take charge of leading our agent network to success! In this pivotal role, you will be responsible for developing strategies that enhance productivity and drive performance among our agents. You will foster strong relationships with agents, providing them with the support and resources they need to excel in their roles.

Join our dynamic team at SGS as an Infrastructure & Building Business Development Manager for the regions of Mali and Burkina Faso. In this pivotal role, you will drive growth and expansion in our inspection and field testing services, catering to the infrastructure and building sectors.As a key player in our business development strategies, you will engage with stakeholders, identify new opportunities, and develop lasting relationships that enhance our market position. Your expertise will contribute significantly to our mission of ensuring quality and compliance in construction and infrastructure projects.

Our MissionAt Wave, we are dedicated to transforming Africa into the world's first cashless continent.In 2017, a significant portion of the Sub-Saharan African population lacked access to bank accounts, primarily due to high fees, remote banking locations, and limited card acceptance. This absence of financial services forces individuals to hide their savings and small business owners to rely on high-interest lenders. Parents often spend excessive time waiting to pay school fees in cash.We are tackling these challenges by providing financial services that are user-friendly, free of account fees, available instantly, and accepted universally. In regions where infrastructure like electricity and roads are inconsistent, Wave enables money transfers. Since our launch of a mobile app in Senegal in 2017 for cash deposits, withdrawals, and peer-to-peer payments, we have grown to serve millions of users across nine countries.Join us in our quest to realize a cashless Africa!Your Role in Our MissionAs a Premium Cash Officer, you will be pivotal in our operations, ensuring we maintain close relationships with our customers and agents. This role involves overseeing the agency's operations, managing the daily activities of agency staff, and ensuring the availability of necessary materials. You will also provide guidance and support to Premium Cash Assistants while effectively addressing outlet conflicts.In this position, you will:Manage cash transactions between the Safe and PCA accounts.Conduct daily bill counting and prepare a bill-counting statement.Accurately record all cash management transactions within the treasury system.Timely request funds to maintain balance with agents and clients.Coordinate with cash-in-transit companies for cash transactions.Identify and report discrepancies faced by Premium Cash Assistants.Report counterfeit bills to management.Ensure the office environment and equipment are secure and well-maintained.Provide relevant feedback to management regarding agency activities.

Our MissionAt wavemm1, we are committed to transforming Africa into the first cashless continent. In 2017, a significant portion of the Sub-Saharan population lacked access to banking services, often due to high fees and the inconvenience of distant branches. We are addressing these challenges by providing financial services that are accessible, affordable, and efficient.With our innovative solutions, individuals can send money, make payments, and manage their finances seamlessly, even in areas with unreliable infrastructure. Since launching our mobile app in Senegal, we have rapidly expanded our user base across nine countries, empowering millions to embrace cashless transactions.Your role as a Facilities Officer will be crucial in supporting this mission.Key ResponsibilitiesAs our Facilities Officer, you will meticulously oversee the maintenance of our buildings and operational spaces. Your role will involve:Ensuring a clean, organized, and efficient office environment.Maintaining the overall condition of facilities, buildings, and equipment.Coordinating room bookings for meetings and training sessions.Enhancing office functionality through strategic layout planning and equipment procurement.Tracking and managing maintenance work orders.Supervising contractor teams responsible for cleaning, landscaping, painting, and repairs.Resolving connectivity and maintenance issues in both office and residential settings.Conducting regular inspections of facilities and grounds.Ensuring compliance with local regulations and safety standards.Managing utility bill payments for services such as electricity, water, and internet.Overseeing inventory and vendor relationships.Guaranteeing service continuity while controlling costs.Arranging international travel as needed.Coordinating internal events, meetings, and office lunches.Providing logistical support to the HR & Facilities Lead regarding facility operations.

Our MissionAt Wave, we are on a transformative journey to establish Africa as the first cashless continent. In 2017, over half of the populace in Sub-Saharan Africa was unbanked due to exorbitant fees, geographical barriers, and limited card acceptance. This lack of access has forced individuals to resort to unsafe saving methods and compelled small business owners to rely on predatory lenders. Parents often endure long waits to pay school fees in cash.Our innovative solutions are addressing these challenges by providing financial services that are fee-free, instantly accessible, and widely accepted. In environments where basic utilities may be unreliable, Wave enables effortless money transfers. Since our launch of a mobile app in Senegal for cash deposits, withdrawals, and payments, we've rapidly expanded to serve millions across nine countries.Join us in making history as we strive to achieve a cashless Africa!Your Role in Our JourneyWe are seeking an Agent Liquidity Regional Lead to support the Agent Liquidity Lead in your designated region. This role is pivotal in developing and implementing strategies to optimize cash flow solutions and predict liquidity demands, ensuring our money transfer products operate at their best. The ideal candidate will be adept with data analysis tools, including spreadsheets and cash management applications.In this role, you will:Build and lead a proficient team responsive to Wave's rapid growth.Create essential resources for a sustainable and structured liquidity department.Oversee and monitor liquidity statuses across the country, focusing on your assigned region.Develop and strengthen partnerships with banks.Identify key areas of need and innovate solutions to meet Wave's liquidity requirements.Coordinate and guide your team in executing strategies to achieve targeted OKRs in agent operations within your regions.Supervise Premium Cash Officers and Premium Cash Assistants, managing their daily operations.Assist in recruiting and onboarding Premium Cash Officers and Assistants, providing necessary training and best practices.Conduct daily monitoring of your team to identify and report any potential risks or misconduct.

Our MissionAt wavemm1, we are on a groundbreaking journey to transform Africa into the world's first cashless continent. Our innovative solutions address the challenges faced by millions who remain unbanked due to high fees and inadequate access to financial institutions.Since launching our mobile app in Senegal in 2017, we have rapidly expanded our reach, providing millions of users with seamless cash deposit, withdrawal, and payment functionalities across nine countries.Join us in our mission to create a financial ecosystem that empowers individuals and businesses alike.Your RoleWe are seeking a dedicated and passionate Support Group Lead to steer our expanding Customer Support team. This position is ideal for someone who thrives on delivering exceptional customer experiences and places customer satisfaction at the forefront of their efforts.As the Support Group Lead, you will oversee a dynamic team of customer support representatives, driving performance through goal setting, monitoring, and ensuring timely resolution of customer inquiries.In this role, you will:Manage daily operations of the customer support team.Address and escalate customer support concerns as needed.Develop and implement processes to enhance customer satisfaction.Revise and promote adherence to customer support policies.Keep the team informed of updates regarding products and procedures.Analyze support metrics and generate detailed performance reports.Conduct monthly performance evaluations and manage disciplinary actions per company policy.Hold regular one-on-one meetings with team members.Communicate pertinent information to support team leaders to ensure service excellence.Monitor call quality and provide feedback for improvement.

Our MissionWe are committed to transforming Africa into the world's first cashless continent.In 2017, over half of the population in Sub-Saharan Africa lacked access to banking services. This is primarily due to high fees, distant branches, and limited card acceptance. As a result, many individuals keep their savings at home, while small business owners turn to high-interest lenders, and parents waste hours waiting in line to pay school fees in cash.We are addressing these challenges by developing financial services that are user-friendly: no account fees, instant access, and universal acceptance. With Wave, you can send money in regions where electricity, water, and roads are unreliable. Since launching our mobile app in Senegal in 2017 for cash deposits, withdrawals, and peer-to-peer and business payments, we have rapidly expanded to millions of users across nine countries and continue to grow.Your expertise will help us realize our vision of a cashless Africa...Your Role in Achieving This VisionWe are seeking a Head of Below-The-Line Marketing and Distribution for our operations in Burkina Faso. The ideal candidate will have a proven track record in team management, executing sales strategies, and a hands-on approach to fieldwork. You will oversee the daily operations of our field sales teams in Burkina Faso, orchestrating user acquisition campaigns and ensuring optimal user engagement with our financial products.In this role, you will:Lead sales teams focused on expanding Wave's user base.Identify and tackle critical obstacles that impede customer growth and maintain active usage of our services.Develop a strategic roadmap for the distribution team in Burkina Faso to meet quarterly objectives:Collaborate closely with the ATL team and other marketing departments.Work alongside the Wave agent team to align objectives and implement strategies effectively.Oversee the operations of rapidly growing field sales teams focused on customer acquisition in Burkina Faso, ensuring the necessary processes and personnel are in place.Create a field marketing initiative that equips new and existing staff with the skills needed to serve our users effectively.Coordinate and ensure that various projects on the roadmap remain on schedule by:Establishing clear responsibilities for team members and ensuring they have the resources they need.Providing ongoing management and mentorship to the teams.