Senior Account Management Specialist (Field Sales-Kansai)

CP One Japan合同会社Osaka, Japan

On-site Full-time

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Experience Level

Senior

Qualifications

Minimum of 7 years of experience in B2C and B2B sales, demonstrating a strong track record in direct sales across various products and services. Candidates should possess the ability to define problems and develop strategic solutions. A strong foundation in strategic thinking is essential for guiding execution strategies confidently. The role requires sales expertise in the Osaka, Hyogo, Kyoto, Nara, Shiga, or Wakayama regions.

About the job

About Rocket Now

Rocket Now is a service that offers free delivery and service fees for a diverse range of food options, including Japanese cuisine, Western dishes, and healthy meals. Customers can enjoy a wide selection of dishes, desserts, and beverages swiftly and affordably. Our service currently operates in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). The Rocket Now app was recognized at the Sensor Tower APAC Awards 2025 for achieving the highest download numbers globally in the food delivery app category, while also receiving the 'Best App Award 2025' in the shopping category. With over 5 million downloads in just 15 months since its launch, we continue to grow rapidly.

About CP One Japan

CP One Japan is a subsidiary of Coupang, Inc., a Fortune 150 technology company listed on the NYSE (NYSE: CPNG). We operate the Rocket Now brand's food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast and reliable customer-focused food delivery services to consumers in Japan.

Job Responsibilities

Lead the sales team to develop and implement effective sales strategies.
Analyze market data and insights to drive selection and service improvements.
Conduct performance analysis and consulting based on metrics segmented by merchant, region, and channel.
Advance store operations with a focus on ground-level strategies.

Qualifications

At least 7 years of experience in B2C and B2B sales.
Proven experience in direct sales across diverse products and services.
Ability to define problems and derive solutions based on strategic thinking.
Confidence in formulating execution strategies based on strategic insights.
Sales territories include Osaka, Hyogo, Kyoto, Nara, Shiga, or Wakayama.
Related company office located in Osaka.

Hiring Process

Application screening → Phone/Zoom interview → Online interview → Job offer

Please note that the process may vary based on the position and circumstances.

Important Notes

The job posting may close before the listed end date if positions are filled.
Coupang reserves the right to rescind job offers if false information is provided during the application process.
We may prioritize candidates who are legally protected (e.g., veterans, individuals with disabilities).
Job responsibilities and positions may be adjusted based on the candidate’s experience and business needs.
Further details will be provided via email or during the interview process.

Privacy Notice

The personal information provided during the application process will be collected and managed in accordance with Coupang's privacy policy.

About CP One Japan合同会社

CP One Japan, a subsidiary of Coupang, Inc., is dedicated to delivering innovative and reliable food delivery services through its Rocket Now brand in Japan. Utilizing advanced technology and logistics solutions, we strive to enhance the consumer experience and meet the dynamic needs of our customers.

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Customer Account Management and Opening Specialist

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About Futu Holdings LimitedFutu Holdings Limited is a leading online brokerage firm headquartered in Shibuya, Tokyo. As a subsidiary of the publicly traded company on NASDAQ, we leverage advanced financial technology and innovative trading services to cater to the Japanese market.Recognized as a top financial provider in Hong Kong, our parent company offers the 'FUTUBULL' trading app, which is utilized by approximately 40% of adults in the region. We have introduced the international version, 'moomoo', to provide unprecedented access to financial and investment information that was previously exclusive to professional investors.Through our platform, we serve over 25 million users across seven countries, establishing ourselves as a game-changer in the investment landscape.About the moomoo AppDeveloped in Silicon Valley by FUTU Group in 2018, the 'moomoo' app is designed for individual investors, featuring professional-grade analytical tools, real-time market data, financial insights, and advanced charting functionalities. It also includes community features for users to exchange information.In October 2023, we launched customized services for the Japanese market, enabling 24/7 trading of U.S. stocks, with around 7,000 stock options available by April 2025, over 6,000 of which support round-the-clock trading.In a survey by the Japan Marketing Research Organization for the fiscal year ending December 2024, moomoo ranked first among major online brokerage firms in four categories, including the number of U.S. stocks available and trading fee competitiveness.Since the launch of our 24/7 trading service for U.S. stocks in 2023, our user base in Japan has rapidly expanded. We plan to enter the Japanese stock market and other asset classes in 2024 and further consolidate our market position by 2026.As we experience rapid growth in both business and product dimensions, we are eager to strengthen our organization and expand our talent pool. We invite you to join us in creating the most attractive and innovative online securities platform.Our Purpose: Make investing easier and not alone.Our Vision: We aim to become an influential global financial services platform.Our Values: Integrity, Efficiency, Service, Excellence.Job Responsibilities:As a member of the 'Account Opening Team', you will oversee all aspects of customer account management. Key responsibilities include reviewing account applications for individual and corporate clients, updating registration details, processing cancellations, and managing inheritance procedures. You will also collaborate with internal and external stakeholders to ensure smooth operations.Upon mastering the tasks, you may take on a supervisory role, assisting with escalations from operators and providing guidance. Furthermore, you will engage in KPI analysis and propose improvements to enhance operational efficiency and contribute to overall productivity.Main Duties:Account review for individual and corporate clients (JPKI public certification, eKYC, postal KYC)Background checks (CDD/EDD/JSDA checks/customer service)Manage customer accounts (information updates, cancellations, inheritance, NISA, e-TAX applications)Communicate with customers and external agencies via phone and emailOversee daily operations as a supervisor (monitor operators, manage quality and schedules, handle escalations)Plan and improve apps and customer management systems related to account managementInvolvement in system development projects, including planning, requirement definition, validation, and UATIncident management (detection, root cause analysis, recovery, reporting)Design operations for various tasks, including creating and updating manualsManage KPIs and propose improvement measuresCoordinate with internal departments and headquarters on projectsTeam Structure:The Account Opening Team consists of six members, primarily individuals in their 30s and 40s, fostering a calm and collaborative atmosphere.Why Join the Account Opening Team:Our app is rapidly gaining traction in Japan, and the 'account opening' function is critical to the company's growth. This role is not merely administrative; it requires a professional approach to achieving KPIs through teamwork and continuous improvement. You will have the opportunity to engage in various areas related to account management and contribute significantly to enhancing customer experience and operational processes.In this growth phase, you will have ample opportunities to participate in the creation and upgrade of services, applications, and operational systems. This is a rewarding position where you can create value and contribute to both customers and the company.

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Full-time|On-site|Tokyo

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Publisher Account Manager

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Full-time|On-site|Tokyo, Japan

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Partner Account Manager

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Full-time|On-site|Tokyo

Role overview The Partner Account Manager at ServiceNow plays a key role in developing and sustaining strong relationships with strategic partners. Based in Tokyo, this position supports business growth and helps expand ServiceNow’s presence in the market by working closely with both partners and internal teams. What you will do Build and maintain relationships with key partners, ensuring their objectives stay in sync with ServiceNow’s goals. Collaborate with internal sales teams to identify new partnership opportunities. Act as a communication bridge between ServiceNow and its partners. Support partners by offering guidance to help them deliver value to their customers. Requirements Background in managing relationships with business partners. Familiarity with the sales process and the role of partnerships in driving growth. Strong collaboration and communication skills across teams. This role is located in Tokyo.

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