About the job
Join our Advanced Industries Practice as a Senior Account Manager (Sr. AM) and play a pivotal role in managing complex renewals and delivering exceptional day-to-day service for a portfolio valued between $1.5–$3.0M. Collaborate closely with Account Executives and Producers to ensure an extraordinary client experience.
Key Responsibilities:
- Oversee daily service and renewal processes for a designated book of high-complexity accounts, ensuring responsiveness, effective issue resolution, and seamless escalation to the Account Executive/Producer.
- Manage the renewal execution lifecycle, including timeline governance, loss updates, submissions, quote analysis, and the creation of client-ready deliverables with utmost precision.
- Engage with carriers proactively; negotiate routine terms within your authority and escalate strategic decisions with clear options and recommendations.
- Facilitate client meetings and technical discussions, translating complex analyses into actionable steps and renewal narratives that align with the Account Executive/Producer's strategy.
- Support organizational growth by collaborating on new business opportunities and onboarding processes, ensuring smooth operational transitions for complex accounts.
- Supervise post-bind servicing and maintain documentation integrity, including endorsements, certificates, and premium allocations; delegate to the Center of Excellence (COE) as appropriate.
- Lead complex service deliverables, mentoring junior Account Managers and reinforcing quality-control standards; promote best practices and spearhead process improvements.
- Maintain up-to-date technical expertise through continuous education and stay informed on market and product developments.
