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Senior Account Manager at Absorb LMS | Remote Canada

Absorb LMSRemote CAN
Remote Full-time

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Experience Level

Senior

Qualifications

Qualifications:Proven experience in account management, preferably in the SaaS industry. Strong communication and interpersonal skills, with a focus on building lasting relationships. Ability to analyze data and develop insights that drive business results. Demonstrated track record of achieving revenue targets and managing customer expectations. Proficiency in CRM software and account management tools. Self-motivated with a proactive approach to identifying and resolving issues.

About the job

At Together Mentorship, we are dedicated to delivering exceptional value to every customer through our Account Management team. We prioritize our team members’ growth, fostering an environment that encourages contribution and collaboration. If you are passionate about making an impact, cultivating relationships, and being part of a meaningful team, you will thrive here. - Jon Clement-Smith, VP Sales

About the Role:

We are on the lookout for a results-oriented Senior Account Manager to join our expanding Account Management team at Together, an Absorb company. In this pivotal role, you will be instrumental in our Net Revenue Retention (NRR) model, focusing on both safeguarding and enhancing revenue within your portfolio.

As a Senior Account Manager, you will oversee a diverse book of business, managing the entire renewal and expansion lifecycle. Your responsibilities will include nurturing robust customer relationships, fostering product adoption, identifying growth opportunities, and maintaining disciplined forecasting for sustainable revenue performance. This position is perfect for an ambitious SaaS Account Management professional eager to develop essential skills and advance to more strategic and complex account management roles.

Explore our Culture at Absorb LMS

Your Responsibilities:

  • Oversee all renewal processes and outcomes for your assigned accounts.

  • Ensure high Gross Revenue Retention (GRR) and achieve over 100% Net Revenue Retention (NRR).

  • Identify and secure incremental expansion opportunities linked to product adoption metrics.

  • Encourage customers to transition to multi-year agreements to enhance long-term retention and account stability.

  • Develop and maintain foundational account plans focusing on customer success outcomes.

  • Create effective stakeholder maps and manage daily customer relationships.

About Absorb LMS

Absorb LMS is a leading provider of cloud-based learning management solutions, dedicated to empowering organizations to enhance their training and development initiatives. We believe in nurturing talent, driving innovation, and delivering exceptional customer experiences. Join us and be part of a dynamic team that is passionate about making a difference.

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