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Senior Account Manager at Absorb LMS | Remote

Absorb LMSRemote US
Remote Full-time

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Experience Level

Senior

Qualifications

Qualifications:Proven experience in Account Management, preferably in a SaaS environment. Strong interpersonal and relationship-building skills. Ability to analyze customer data to identify growth opportunities. Excellent communication and presentation abilities. Demonstrated track record of meeting or exceeding revenue targets.

About the job

“At Absorb LMS, we are dedicated to delivering genuine, lasting value for all our customers. Our Account Management team is a testament to this commitment. We believe in nurturing our people, fostering an environment where you can thrive, contribute, and excel alongside a supportive team. If you are passionate about making a difference, building strong relationships, and being part of something impactful, you will find your place with us.”- Jon Clement-Smith, VP Sales

Role Overview:

As a vital member of our expanding Account Management team, we are on the lookout for a results-oriented Senior Account Manager. This position plays a crucial role in our Net Revenue Retention (NRR) model, where each Account Manager is responsible for safeguarding and expanding revenue within their designated portfolio.

In this role, you will oversee a specific book of business, managing the entire renewal and growth lifecycle. Your responsibilities will include cultivating robust customer relationships, driving product adoption, recognizing early expansion opportunities, and maintaining the forecasting rigor necessary for reliable revenue outcomes. This opportunity is well-suited for an ambitious SaaS Account Management professional who excels in a growth-oriented environment and seeks to develop their capabilities for managing increasingly strategic and complex account portfolios.

Your Responsibilities:

  • Manage all renewal processes and outcomes for your account portfolio.
  • Achieve strong Gross Revenue Retention (GRR) and maintain over 100% Net Revenue Retention (NRR).
  • Identify and secure incremental expansion opportunities linked to product adoption signals.
  • Facilitate customer transitions towards multi-year agreements to enhance long-term retention and account stability.
  • Create and sustain foundational account plans focused on customer success.

About Absorb LMS

About Absorb LMS: At Absorb LMS, we pride ourselves on creating an engaging learning experience that empowers organizations to unlock their full potential. We are committed to innovation and excellence, continually enhancing our solutions to meet the evolving needs of our clients.

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