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Senior Account Manager, Enterprise

On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in account management, particularly within enterprise clients. Strong understanding of customer success strategies and best practices. Excellent communication and interpersonal skills. Ability to analyze customer data and derive actionable insights. Experience in a tech or SaaS environment is preferred.

About the job

The Senior Account Manager, Enterprise at Braze, Inc. supports a portfolio of major clients based in Chicago. This role centers on building strong relationships with large, high-value customers, ensuring they gain the most from Braze’s solutions. Working closely with each client, the Senior Account Manager listens to their goals and responds to their needs, serving as a trusted partner throughout their engagement.

Key responsibilities

  • Manage and nurture relationships with enterprise clients as their primary point of contact
  • Focus on customer satisfaction and work to secure long-term client retention
  • Spot opportunities for clients to realize more value from Braze products
  • Coordinate with internal teams to address client issues and meet expectations

Role focus

This position is designed for those who enjoy supporting enterprise customers and thrive on helping organizations achieve their goals through thoughtful account management. Success in this role comes from a mix of attentive client service, proactive problem-solving, and effective collaboration across teams.

About Braze, Inc.

Braze is a leading customer engagement platform that empowers brands to deliver personalized experiences across every channel. Our mission is to help businesses build lasting relationships with their customers through data-driven insights and innovative technology.

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