About the job
We are looking for a meticulous and driven Senior Accountant - Billing Specialist to take charge of our comprehensive customer billing processes. This pivotal role is essential for ensuring precise invoicing, prompt collections, and effective collaboration with our Sales, Customer Success, and Finance teams. The perfect candidate will possess a robust background in billing and accounts receivable, thrive in a dynamic environment, and excel in maintaining clear communication with both internal teams and customers.
This position offers a permanent work-from-home arrangement, aligned with U. S. business hours.
Key Responsibilities:
- Manage the entire customer billing cycle, which includes invoice generation, validation, and submission via customer portals.
- Address customer billing inquiries and resolve disputes quickly and professionally.
- Oversee accounts receivable (AR) aging and lead proactive collection efforts to ensure a healthy cash flow.
- Work closely with Sales and Customer Success teams to tackle billing and collections issues.
- Conduct monthly billing cycles, managing both subscription and usage-based invoicing.
- Perform weekly AR aging reviews and follow up on overdue invoices as necessary.
- Compile monthly billing and collections metrics for internal reporting and assist with month-end closing processes related to AR and bad debt.
- Independently execute scheduled and ad hoc billing runs, including invoices for new contracts.
- Engage directly with customers to manage overdue accounts and clarify invoice queries.
Requirements:
- Demonstrated experience in billing and accounts receivable; prior experience in a SaaS or recurring revenue business model is highly preferred.
- Proficient in billing tools such as NetSuite (SuiteBilling and ARM), Salesforce, Celigo, and Excel; while NetSuite experience is advantageous, quick learners with a strong billing systems background are also encouraged to apply.
- Exceptional attention to detail with outstanding organizational and time management capabilities.
- Ability to manage sensitive customer communications with professionalism and assurance.
- Strong analytical abilities with proficiency in preparing clear and accurate billing reports.
- Capability to work autonomously while effectively collaborating with cross-functional teams.
