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Senior AI Engineer (Backend) at Duffel | London

DuffelLondon, United Kingdom
Hybrid Full-time

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Experience Level

Senior

Qualifications

Your ResponsibilitiesDesign and Develop AI Agents: Lead the end-to-end development of production-grade AI agents, from intent creation to API interactions, while establishing the development lifecycle for the team. Build Core Platforms: Create the orchestration engine, runtime, and foundational components that enable agents to reason, act, and engage with users, ensuring they remain adaptive and trustworthy. Enhance Trustworthiness: Implement retrieval and grounding systems that guarantee accurate responses and robust evaluation mechanisms.

About the job

Join Us in Shaping the Future of Travel

Travel is an integral part of our lives, whether it's to reconnect with loved ones, embark on thrilling adventures, or navigate crucial business journeys. Unfortunately, the process of reaching our destinations can often be frustrating. Over 4 billion airline passengers currently depend on technology that has not evolved to meet the needs of today's connected travelers.

At Duffel, we are on a mission to transform the travel industry. We are re-engineering the infrastructure that supports travel, making it simpler and more efficient. Our tools aim to eliminate the hassles of travel, enabling a seamless experience for all. As a graduate of Y Combinator S18 and supported by esteemed investors like Benchmark, Blossom, Index Ventures, and Kima Ventures, we are poised for significant growth.

We are expanding our London team and seeking exceptional talent to join us on this exciting journey.

The Role of AI at Duffel

The travel sector poses unique challenges for AI, as a single journey can encompass multiple airlines, hotels, payments, policies, and time zones. When issues arise, travelers require immediate solutions. We are developing a chat-based AI assistant to help users manage their trips booked through Duffel, allowing them to change flights, comprehend fare rules, recover from disruptions, and access receipts without lengthy calls or waits.

As a Senior AI Engineer, you will be instrumental in building the foundational platform that supports these interactions, creating systems for orchestration, retrieval, memory, and evaluation that empower our agents to make reliable decisions based on real bookings, money, and policies.

About Duffel

Duffel is committed to revolutionizing travel by providing cutting-edge solutions that simplify the complexities of the travel experience. Backed by leading investors and powered by innovative technology, we are dedicated to creating tools that not only meet but exceed the expectations of modern travelers.

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