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Senior Applications Support Specialist

EnsonoRemote - United States
Remote Full-time $94K/yr - $122K/yr

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Experience Level

Senior

Qualifications

Key Responsibilities: Execute all responsibilities of Level 1 and Level 2 Application Support Specialists. Lead troubleshooting efforts and provide expert guidance on application issues. Document incidents accurately and maintain knowledge base articles. Collaborate with cross-functional teams to resolve complex technical challenges. Participate in regular training sessions to enhance skills and knowledge.

About the job

Ensono seeks a Senior Applications Support Specialist (Level 3) to provide advanced support for critical business applications. This is a remote role based in the United States, but candidates must be able to travel to Irvine, California for knowledge transfer sessions and meetings. Standard hours are 9:00 a.m. to 6:00 p.m. Pacific Time.

Role Overview

This position serves as the final escalation point for complex application issues that go beyond existing documentation and knowledge bases. The Senior Applications Support Specialist troubleshoots, analyzes, and resolves challenging problems, especially those involving Java and . NET systems. The role combines technical troubleshooting, scripting, and pattern identification to enhance support processes and application reliability.

Responsibilities include leading major incident responses, conducting in-depth diagnostics, and driving permanent solutions. The specialist also influences architectural, automation, and operational standards, ensuring end-to-end reliability, resilience, and performance of key applications.

Key Responsibilities

  • Act as the final technical escalation point for application support issues
  • Lead incident response and root cause analysis for major outages or disruptions
  • Perform advanced diagnostics, particularly for Java and . NET environments
  • Identify and resolve undocumented or complex issues through technical troubleshooting and scripting
  • Mentor and support L1 and L2 application support teams
  • Collaborate with Development, Architecture, Platform, and Security teams to improve application stability and standards

Ensono Core Values

  • Honesty
  • Reliability
  • Curiosity
  • Collaboration
  • Passion

Location and Schedule

  • Remote within the United States
  • Must be able to travel to Irvine, California as needed
  • Standard hours: 9:00 a.m. – 6:00 p.m. Pacific Time

Ensono values a diverse team and encourages candidates to apply even if not all preferred qualifications are met. Meeting all required qualifications is essential for consideration.

About Ensono

Ensono is a leading technology advisory and managed service provider dedicated to helping clients navigate the complexities of digital transformation. With a strong emphasis on innovation and operational excellence, Ensono empowers organizations to thrive in an ever-evolving technological landscape.

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