About the job
Ensono seeks a Senior Applications Support Specialist (Level 3) to provide advanced support for critical business applications. This is a remote role based in the United States, but candidates must be able to travel to Irvine, California for knowledge transfer sessions and meetings. Standard hours are 9:00 a.m. to 6:00 p.m. Pacific Time.
Role Overview
This position serves as the final escalation point for complex application issues that go beyond existing documentation and knowledge bases. The Senior Applications Support Specialist troubleshoots, analyzes, and resolves challenging problems, especially those involving Java and . NET systems. The role combines technical troubleshooting, scripting, and pattern identification to enhance support processes and application reliability.
Responsibilities include leading major incident responses, conducting in-depth diagnostics, and driving permanent solutions. The specialist also influences architectural, automation, and operational standards, ensuring end-to-end reliability, resilience, and performance of key applications.
Key Responsibilities
- Act as the final technical escalation point for application support issues
- Lead incident response and root cause analysis for major outages or disruptions
- Perform advanced diagnostics, particularly for Java and . NET environments
- Identify and resolve undocumented or complex issues through technical troubleshooting and scripting
- Mentor and support L1 and L2 application support teams
- Collaborate with Development, Architecture, Platform, and Security teams to improve application stability and standards
Ensono Core Values
- Honesty
- Reliability
- Curiosity
- Collaboration
- Passion
Location and Schedule
- Remote within the United States
- Must be able to travel to Irvine, California as needed
- Standard hours: 9:00 a.m. – 6:00 p.m. Pacific Time
Ensono values a diverse team and encourages candidates to apply even if not all preferred qualifications are met. Meeting all required qualifications is essential for consideration.
