About the job
Shift4 Payments, Inc. (NYSE: FOUR) delivers commerce-enabling technology that processes billions of transactions for businesses around the world. The company serves a wide range of industries, helping to simplify complex payment operations. More details can be found at www.shift4.com.
Role overview
The Senior Associate - Settlements position, based in Valletta, Malta, oversees the entire settlement operations lifecycle, from execution through approval. The role centers on maintaining the integrity of payment systems, improving operational efficiency, and managing SWIFT and SEPA transactions. This is a hands-on position that involves close coordination with other departments and engagement with both technical and procedural tasks.
What you will do
- Oversee all settlement processes, including creation, maintenance, authorization, and investigation, using CRM and Settlement Systems.
- Collaborate with internal teams such as Technology, Underwriting, Finance, CRM, and Legal, as well as customer-facing groups like Sales and Client Relations.
- Address settlement-related questions from internal and external sources, monitor system performance, submit support tickets, and work with Technical Teams to resolve issues, escalating to the Settlements Supervisor when required.
- Handle daily system tasks, including executing processes, generating reports, and completing assignments from the Settlements Supervisor.
- Participate in testing, project launches, and related initiatives, documenting activities as needed.
- Support the introduction of new features and products and suggest improvements or corrective actions for processes and systems.
- Develop, revise, and document internal procedures for the Settlements Team, and provide training and guidance to new team members and colleagues from other departments.
- Keep the team’s knowledge base current with manuals and procedures relevant to settlement operations.
