Senior Bilingual Technical Support Representative (Spanish/English)

AxonRomania

On-site Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesLocation: Bucharest, RomaniaReports to: Director of International SupportDirect Reports: NoneDiagnose and resolve technical issues related to Axon products. Provide exceptional customer support in both Spanish and English. Collaborate with cross-functional teams to enhance the customer experience. Document customer interactions and solutions in the support database. Participate in ongoing training and development to stay current on product offerings.

About the job

About Axon

Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities.

Position Overview

Title: Senior Bilingual Technical Support Representative (Spanish/English)

Location: Bucharest, Romania

This senior technical support role focuses on providing expert assistance to Spanish- and English-speaking customers, including law enforcement partners in the U. S., Latin America, and Europe. The position is based in Bucharest and involves working closely with Axon’s advanced suite of hardware and software solutions.

What You Will Do

Deliver technical support in both Spanish and English by phone and email
Troubleshoot and resolve complex product issues for customers
Ensure a culturally aware and sensitive approach in all customer interactions
Work with cross-functional teams on projects to improve the customer experience
Help drive product adoption and support Axon’s goal of making communities safer

Axon’s Mission in Action

Axon equips law enforcement with tools ranging from TASER devices to integrated video and cloud software. The company aims to reduce administrative burdens so officers can focus on community engagement and uses technology to support a more effective justice system. Innovation and continuous improvement are central to Axon’s work.

About Axon

Axon is dedicated to improving public safety through innovative technology. Our mission is to protect life by providing law enforcement agencies with the tools they need to serve and protect their communities effectively. We focus on continuous innovation and collaboration to tackle the most pressing challenges in safety and justice.

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About Axon Axon’s mission is to Protect Life by addressing critical safety and justice challenges. The company builds an ecosystem of devices and cloud software for law enforcement and public safety agencies. Axon values collaboration, transparency, and diverse perspectives from both customers and communities. Position Overview Title: Senior Bilingual Technical Support Representative (Spanish/English) Location: Bucharest, Romania This senior technical support role focuses on providing expert assistance to Spanish- and English-speaking customers, including law enforcement partners in the U.S., Latin America, and Europe. The position is based in Bucharest and involves working closely with Axon’s advanced suite of hardware and software solutions. What You Will Do Deliver technical support in both Spanish and English by phone and email Troubleshoot and resolve complex product issues for customers Ensure a culturally aware and sensitive approach in all customer interactions Work with cross-functional teams on projects to improve the customer experience Help drive product adoption and support Axon’s goal of making communities safer Axon’s Mission in Action Axon equips law enforcement with tools ranging from TASER devices to integrated video and cloud software. The company aims to reduce administrative burdens so officers can focus on community engagement and uses technology to support a more effective justice system. Innovation and continuous improvement are central to Axon’s work.

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