Senior Channel Account Manager (Hybrid) at Nitro Software | Melbourne, Australia

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may …

Cresta is on a transformative journey to harness the power of every customer interaction, turning them into strategic advantages. Our cutting-edge platform fuses advanced artificial intelligence with human insight, enabling contact centers to uncover valuable customer insights, automate tedious processes, and enhance team productivity. Founded by visionary leaders from Stanford AI Lab, including Sebastian Thrun, a pioneer behind Google X and Waymo, Cresta is further strengthened by our leadership team featuring Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, a key figure from OpenAI. Our exceptional team comprises AI and machine learning specialists, market leaders, and esteemed investors such as Andreessen Horowitz, Greylock Partners, and Sequoia. We proudly serve high-profile clients, including Intuit, Cox Communications, Hilton, and Carmax, and have been lauded by Forbes and Bain Consulting as one of the leading private AI companies globally. Join us in revolutionizing the workplace through AI innovation - the future is unfolding at Cresta.

At Lucid Software, we are pioneers in visual collaboration and work acceleration, empowering teams to transform their ideas into reality. Our flagship products include the Visual Collaboration Suite, comprising Lucidchart and Lucidspark, alongside airfocus. We are committed to our core values: relentless innovation, passion and excellence, individual empowerment, initiative, accountability, and teamwork over ego. As a hybrid workplace, we promote a healthy work-life balance, offering the flexibility to work remotely, from one of our offices, or a combination of both, depending on the role's needs.Since our inception, Lucid Software has garnered numerous prestigious awards and recognitions, including listings in the Forbes Cloud 100 and Fast Company’s Most Innovative Companies. With over 100 million users globally, our solutions are the preferred choice for Fortune 500 companies, including Google, GE, and NBC Universal. We also collaborate with industry leaders like Google, Atlassian, and Microsoft.As a New Logo Account Executive, you will be at the forefront of driving growth in the APAC region. Your role will involve introducing our innovative visual collaboration suite to new SMB customers, navigating various territories to cultivate lasting partnerships. This is a dynamic, high-impact position where you will engage with diverse stakeholders to address complex business challenges through visual thinking.

Join Lucid Software, a leader in visual collaboration and work acceleration, where we empower teams to visualize and realize their ideas. Our innovative Visual Collaboration Suite, comprising Lucidchart, Lucidspark, and airfocus, is designed to transform the way organizations work together. At Lucid, we are committed to fostering a culture of innovation, excellence, and teamwork, while championing individual empowerment and diverse perspectives. Our hybrid work model supports a balanced work-life setup, allowing you to choose between remote work, office presence, or a blend of both based on your role's requirements. Recognized globally for our exceptional workplace culture and innovative solutions, Lucid Software has been featured in the Forbes Cloud 100, Fast Company’s Most Innovative Companies, and Fortune’s Best Workplaces in Technology. With over 100 million users worldwide, including major corporations like Google, GE, and NBC Universal, we are proud to be the preferred visual collaboration platform for the Fortune 500. As a Corporate New Logo Account Executive, you will not merely sell software; you will engage in strategic consulting with top-tier companies across the APAC region, addressing their most intricate challenges. This high-profile position involves taking full ownership of the sales cycle for major corporate accounts, acting as a key player in Lucid’s expansion efforts in Australia and Asia. Collaborate with experienced Customer Success Managers and Solutions Engineers to ensure new partnerships evolve into lasting enterprise relationships.

Your Role and ImpactAs the Senior Payroll Manager for the APAC region, you will spearhead the operational excellence of our payroll function, guaranteeing accuracy and efficiency for our workforce across Australia, New Zealand, and Asia. Collaborating closely with the General Manager of Payroll, you will adeptly navigate a constantly evolving legislative environment to ensure that all deliverables adhere to the highest standards of compliance.Your primary focus will be to transition the team away from manual data entry towards a sophisticated validation model utilizing automation and AI technologies. You will be instrumental in advocating for payroll governance and driving strategic growth across the region, ensuring that our processes remain resilient as we expand as a leading global SaaS organization.The Team and CollaborationYou will lead a skilled and diverse team of payroll professionals located in Melbourne and New Zealand, cultivating a culture of coaching, empowerment, and psychological safety. This position serves as a vital partner to our People Experience and Finance teams, ensuring the complete employee journey is supported by timely and accurate information.Initial Focus AreasStabilizing and enhancing the recently implemented Ramco payroll system to resolve initial challenges and boost process effectiveness.Preparing systems and personnel for the upcoming transition to 'payday super' legislation and other evolving Fair Work and ATO requirements.Implementing automated integration solutions, potentially leveraging AI, to streamline data flow between Workday and our payroll engines.Improving process documentation and issue tracking to enhance operational maturity and mitigate recurring bottlenecks.Flexible Work EnvironmentWe embrace a hybrid working model, balancing the flexibility of remote work with 'boost days' in the office to foster collaboration and nurture our team culture.

About GBGAt GBG, we empower individuals to lead safe and fulfilling digital lives, ensuring they have access to opportunities that are both genuine and rewarding.We are committed to enhancing digital access for authentic individuals while providing businesses with the capability to engage with these genuine users. Our cutting-edge technology leverages diverse and trustworthy data, establishing a single source of truth for identity and address verification.With over three decades of expertise, our dedicated team and innovative technology are focused on enabling secure and enriching digital experiences for everyone. No matter their age, location, or background, every individual should be able to confidently verify their identity and residency online.The TeamOur team is pivotal in delivering expert technical support for GBG’s products while also managing service operations. With an impressive average Net Promoter Score of 74, our Customer Support Team takes pride in contributing to GBG's vision through outstanding service.The RoleAs the APAC Service Manager, reporting to the Head of Customer Support for APAC, you will oversee the service lifecycle of our products in the APAC region, employing modern service management practices within a dynamic delivery environment.You will collaborate closely with the APAC Customer Support team, service management teams across other regions, and the broader Technology and Operations teams, as well as Sales and Professional Services, to lead the service management initiatives of our APAC product offerings. Your focus will be on continuous improvement and delivering service excellence for both external and internal customers.Key ResponsibilitiesOversee service management functions including incident, change, problem, and event management for all supported products.Collaborate with the Technology and Operations team and the APAC business unit to ensure effective product roadmap delivery and operations from a service standpoint.Contribute to global service and operations roadmap initiatives.Foster strong relationships with internal and external stakeholders, including customers.Effectively manage suppliers, leading all service management aspects to ensure exceptional service delivery.Develop and sustain metrics and insights to monitor performance, analyze trends, address recurring issues, and achieve service level agreements (SLAs) while enhancing uptime for products and suppliers.Lead the transition of products in and out of service.Manage disaster recovery plans and their execution for the APAC region.Drive stability and continuous enhancements to improve customer experiences while collaborating effectively with team members.Ensure the seamless delivery of product enhancements, bug fixes, and changes, prioritizing customer needs throughout the process.

The Customer Success Manager (APAC) will play a pivotal role in ensuring that our customers achieve their desired outcomes while utilizing TOMRA's innovative products and services. This position is crucial for enhancing customer satisfaction, retention, and overall business growth. By fostering strong relationships with customers, you will gain a deep understanding of their goals and proactively guide them toward achieving success with our offerings.In this field-based role, you will be instrumental in aligning customer success initiatives with key business outcomes, transforming satisfied clients into long-term advocates and drivers of revenue growth through contract renewals, upselling, and cross-selling. Your efforts will also contribute to maintaining high renewal rates and customer retention.Supporting the entire APAC region, you will strengthen TOMRA Foods' customer-centric approach by amplifying the effectiveness of service product sales. This includes supporting and growing after-sales activities with a cohesive strategy for enhancing service sales via TOMRA Care contracts, parts packages, upgrades, training solutions, and related offerings.

Join our dynamic team at Lucid Software Inc. as an APAC Business Development Representative. In this pivotal role, you will drive growth and expand our market presence in the Asia-Pacific region. Your responsibilities will encompass identifying new business opportunities, nurturing client relationships, and collaborating with our sales and marketing teams to achieve strategic goals. Your passion for technology and excellent communication skills will help you excel in engaging potential clients and showcasing our innovative solutions.

Anduril Industries is a pioneering defense technology firm committed to enhancing military capabilities of the U.S. and allied forces through cutting-edge technology. By leveraging the innovative expertise, technology, and business models of the 21st century’s most advanced companies, Anduril is revolutionizing the design, manufacture, and sale of military systems. Our systems are driven by the Lattice OS, an AI-powered operating system that integrates multiple data streams into a real-time, 3D command and control center. As we navigate the complexities of strategic competition, Anduril remains dedicated to delivering state-of-the-art autonomy, AI, computer vision, sensor fusion, and networking technologies to the military rapidly.ABOUT THE TEAMWe are in search of an accomplished International Trade Compliance Leader to establish an exemplary trade compliance program for the EMEA/APAC region. The International Trade Compliance team plays a vital role in providing strategic, high-level trade compliance advice and guidance to both internal business and engineering teams while managing day-to-day tactical execution. As a fast-growing defense products company, Anduril seeks resourceful and innovative team members who are ready to tackle complex challenges head-on.ABOUT THE JOBJoin our dynamic team in Sydney as the International Trade Compliance Leader. In this pivotal role, you will champion international trade controls and policies, safeguarding and guiding the development of commercial dual-use and defense technologies across the APAC region. As an authority on relevant U.S. and international export control laws and regulations, you will bridge the gap between engineering, program management, compliance, and senior leadership, ensuring alignment with engineering objectives and compliance frameworks. You will be tasked with designing and overseeing control plans for commercial dual-use and defense platforms throughout the region, ensuring compliance with U.S. and global export control regulations. Your strategic insights and regulatory expertise will support Anduril’s ambitious global growth objectives.WHAT YOU’LL DODevelop and execute trade compliance policies and protocols that ensure engineering and program development adhere to timelines while complying with ITAR, EAR, and local regulations in the EU, UK, and Australia.Collaborate with external partners—including customers, suppliers, and regional government agencies—to align product roadmaps with internal compliance requirements.Create country-specific classification decisions and maintain systematic documentation for compliance purposes.

Join Egis Group as the Director of Communications and Marketing for the APAC region, where you will spearhead innovative marketing strategies and communication initiatives that drive growth and enhance our brand presence. In this pivotal role, you will lead a dynamic team focused on creating impactful campaigns and strengthening relationships with stakeholders across various sectors.Key responsibilities include developing strategic marketing plans, overseeing public relations efforts, and collaborating with cross-functional teams to ensure cohesive messaging. As a leader, you will foster a culture of creativity and excellence, empowering your team to achieve outstanding results.

Join Canva as a Senior Employment Counsel for the APAC region, where you will play a pivotal role in shaping our employment strategies and policies. In this dynamic position, you will provide expert legal guidance on employment matters, ensuring compliance with local regulations while fostering a supportive workplace culture. Your insights will be invaluable as you partner with our teams across the region to navigate complex employment issues and drive innovative solutions.

Nitro Software Inc. is a global SaaS provider based in Melbourne, Victoria, Australia. The company specializes in digital document workflows, offering tools for PDF editing, eSigning, identity verification, and analytics. Nitro supports over 3 million licensed users and serves more than 13,000 business customers in 157 countries, including a large share of Fortune 500 companies. Work culture and values Nitro fosters a collaborative and supportive workplace. Employees are encouraged to excel as part of a unified team, guided by five core principles: One Team, One Mission: Everyone contributes to shared goals, creating an inclusive environment where all voices are valued. Own It: Team members take responsibility for their work, supporting each other and embracing creative, solution-focused approaches. Accountable to Our Customers: Delivering on promises and prioritizing customer satisfaction are central to Nitro’s approach. Excellence in Execution: High standards and attention to detail are expected in every task. Be Bold, Fail Fast, Learn Faster: The company encourages innovation, rapid iteration, and continuous learning. Sales at Nitro The Sales team focuses on building strong relationships with business customers across the APAC region. By understanding each client’s needs, the team delivers solutions that help organizations improve productivity with Nitro’s suite of products. Collaboration, results, and a commitment to customer success shape the team’s approach.

Are you a results-driven professional with a passion for building lasting relationships? Smiths Group is seeking an experienced Key Account Manager to join our dynamic team in Melbourne. In this pivotal role, you will be responsible for managing key client accounts, ensuring high levels of customer satisfaction, and driving business growth.As a Key Account Manager, you will leverage your expertise to identify customer needs, develop tailored solutions, and collaborate with cross-functional teams to enhance our service offerings. This is an exciting opportunity to make a significant impact in a company committed to innovation and excellence.

About the Role: As an Account Manager at AvePoint, you will serve as the primary contact for a dedicated portfolio of our existing clients. Your mission is to foster a trusted advisor relationship, aiming to achieve and enhance customer objectives that lead to account renewals, upselling, and cross-selling opportunities. In this role, you will execute AvePoint’s vision and strategy within your territory of established customers. Your focus will be on renewing contracts and expanding our presence within these accounts. Additionally, you'll assist customers with any inquiries or challenges they may face, leveraging our team's support. Your goal will be to cultivate strong relationships and identify new business challenges and pain points to facilitate successful deal closures.

Are you passionate about data, committed to partner success, and ready to disrupt the ecommerce landscape? Join Pattern as we strive to elevate one of the fastest-growing companies in the US! We are looking for a driven individual with a unique blend of tenacity and analytical skills to help us reach new heights.At Pattern, we empower brands to thrive in global ecommerce marketplaces through our cutting-edge technology and artificial intelligence. With access to over 46 trillion data points, we leverage advanced machine learning models to optimize and streamline every aspect of ecommerce growth for global brands. Our platform enhances advertising, content management, logistics, pricing, forecasting, and customer service, enabling hundreds of brands to achieve profitable growth across more than 60 global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Discover more at pattern.com or reach out to us at press@pattern.com.Recognized by Deloitte as one of North America’s fastest-growing tech companies and celebrated by Inc. as one of the best-led companies, we prioritize employee experience at the core of our business model. We are proud to be listed among Newsweek’s Global Most Loved Workplaces®.As our Amazon Account Manager, you will be responsible for driving the commercial success, strategic vision, and partner relationships for a diverse portfolio of global brands. You will collaborate with specialized teams in Amazon Advertising and SEO to achieve results that foster profitable marketplace growth. This role is ideal for someone who excels in a fast-paced environment, enjoys tackling complex challenges with data-driven insights, and builds strong, trust-based relationships with partners.

At BlueRock, we believe that doing what you love with the people you care about leads to positive outcomes . As a pioneering multidisciplinary firm, BlueRock is redefining how professional services are perceived. This core philosophy, combined with the entrepreneurial spirit instilled by our founder, Peter Lalor, has propelled BlueRock to rapid growth since our inception.We are passionate about our work and have mastered the art of attracting and retaining top talent and clients. From our beginnings as a disruptive startup, we have quickly evolved into a nationally recognized business, frequently appearing on Top 100 lists and earning the title of a ‘Great Place to Work’ for several years.About the RoleWe are seeking a dynamic and aspirational Accounting Manager to contribute to our expanding public practice team, joining fellow entrepreneurial and commercially savvy professionals. This full-time, permanent position is crucial to BlueRock's ongoing success, allowing you to collaborate with some of the most innovative business owners.What You Will DoMentor and guide our emerging talent through hands-on coaching and regular feedback, enhancing their technical and client-facing skills.Expand and nurture a robust client portfolio, ensuring continuous project and consulting opportunities for yourself and the team.Oversee practice delivery across compliance and advisory projects, including cash-flow forecasting, business acquisitions/sales, and specialized tax work, while effectively managing risks and applying practical tax strategies.Establish and maintain strong client relationships through regular meetings and interactions.Collaborate with our Accounting supervisors and management team to enhance program contributions.Proactively identify opportunities for added value or additional services for clients, working with various BlueRock divisions on these initiatives.

About UpGuardAt UpGuard, we are revolutionizing cybersecurity by eliminating manual security hurdles with cutting-edge AI technology. Following our recent US$75M Series C funding, we are enhancing our infrastructure to handle a staggering 100 billion risk signals daily. This growth symbolizes not just expansion but a complete transformation in how organizations manage cyber risk.We have developed the Cyber Risk Posture Management (CRPM) platform that security teams truly appreciate. By merging security ratings, threat intelligence, and proactive AI, we enable organizations to stay ahead of an ever-changing attack surface.Our mission extends beyond merely creating another tool; we are shaping an entire category. We provide the autonomy to deliver world-class technology and the resources necessary to achieve global scale.At UpGuard, our rapidly growing customer base is a testament to our commitment to prioritizing customer satisfaction. Our Success team is dedicated to addressing the needs and challenges our customers encounter daily. We consistently innovate to discover new ways to ensure our customers flourish throughout their journey with UpGuard. We seek individuals passionate about helping others, solving problems, and building enduring relationships with new clients. Additionally, you will possess a business-oriented mindset to recognize opportunities for account expansion and enhance product adoption.Why Join Us?With the ongoing growth in the cybersecurity sector, we are expanding our team and seeking a Senior Account Manager to join our high-performing group. This role will focus on revenue retention and expansion within our key accounts. The ideal candidate should have a robust commercial background, preferably as an Account Executive or in SaaS renewals, with a solid understanding of the cybersecurity landscape, particularly in Third-Party Risk Management (TPRM).As a Senior Account Manager, you will report to the Manager of Account Management and play a crucial role in driving renewals while identifying opportunities for revenue growth within our existing client base. Collaboration with cross-functional teams will be essential to ensure our clients derive continuous value from our platform, with a focus on strategic account management and contract negotiations. Your ability to manage complex client relationships and comprehend their unique business needs will be pivotal in achieving our growth goals.

Join Nintex as a Senior Account Manager where you will play a pivotal role in driving customer success and fostering long-term relationships. Your expertise will help clients maximize the value of our innovative process automation solutions. With a focus on strategic account management, you will work closely with cross-functional teams to deliver exceptional results and ensure client satisfaction.

Join our dynamic team at Lightspeed Commerce Inc. as an Account Manager specializing in Capital. In this role, you will play a pivotal part in nurturing client relationships, driving revenue growth, and ensuring exemplary service delivery. Your expertise will guide businesses in leveraging our innovative solutions to meet their financial goals.