Circular Economy Systems logoCircular Economy Systems logo

Senior Client Operations Manager

Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Senior Level Manager

Qualifications

Key Responsibilities:Oversee the end-to-end Client Operations model, ensuring high standards across Contact Centre and Technical Support services. Develop and implement operational strategies to enhance service delivery and client satisfaction. Lead a team of professionals focused on optimizing support and operational processes. Foster a collaborative environment that promotes innovative solutions and continuous improvement. Evaluate and enhance performance metrics to ensure alignment with business objectives.

About the job

Circular Economy Systems (CES) is seeking a Senior Client Operations Manager for an 18-month fixed-term contract in Sydney. This leadership position will steer client operations during a period of significant growth and platform enhancement.

Role overview

The Senior Client Operations Manager will guide both client-facing and internal support teams at CES. The role covers oversight of the Contact Centre, Technical Support, and Internal Help Desk. The focus is on maintaining strong service performance and preparing operations for future demands.

What you will do

  • Lead and manage all client-facing and internal support services, including the Contact Centre, Technical Support, and Internal Help Desk.
  • Drive service stability and operational maturity to meet evolving requirements.
  • Uphold high standards for enterprise-level service delivery.
  • Introduce improved operational practices and reinforce operational strengths.
  • Serve as the senior operational authority, balancing reliable service, client trust, and sustainability.

Location

This role is based in Sydney, with headquarters in North Sydney offering convenient transport access.

Contract details

  • Approximately 18-month fixed-term contract

About Circular Economy Systems

Circular Economy Systems (CES) is a pioneering organization committed to propelling the transition to a sustainable, circular economy through innovative recycling solutions and strategic partnerships. Our rapid growth since our inception in 2017 showcases our dedication to creating a more environmentally responsible future.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.