Senior Client Subject Matter Expert

First FocusPasig, Metro Manila, Philippines

Hybrid Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesProvide remote and phone-based technical support to Australian clients, including:Acting as the technical SME for your assigned environments. Supporting servers, desktops, and applications within Microsoft ecosystems (AD, Azure, Entra, M365). Working with cloud, backup, antivirus, and virtualization platforms such as HyperV, Citrix, and Veeam. Tackling a range of Level 2 and Level 3 technical issues across a diverse tech stack. Collaborating with project engineers and escalation teams to ensure best practices are followed. Documenting solutions and maintaining comprehensive records for ongoing support.

About the job

Senior Client Subject Matter Expert

Are you tired of odd hours that leave you explaining your schedule to friends and family? If so, this opportunity is perfect for you!
This position offers a day shift aligned with Australian business hours, allowing you to enjoy breaks like a normal person and soak up some much-needed sunlight.

About Us
At First Focus, we pride ourselves on being Australia's premier Managed Service Provider (MSP) with a dedicated team of over 360 professionals spanning Australia, New Zealand, and the Philippines. For over 15 years, we have fostered sustainable growth and profitability while avoiding the pitfalls of corporate chaos.
We are committed to a positive workplace culture, which means:

Prioritizing the well-being of our Philippines team.
Encouraging a collaborative and supportive management approach.
Recognizing burnout isn’t part of our culture and actively working to maintain a healthy work environment.

We hire talented individuals, provide them with the necessary support, and empower them to excel in their roles.

What You Will Do
As a Senior Client Subject Matter Expert, you will serve as the primary technical contact for your clients, building trust and understanding their unique environments. You’ll work directly with Australian clients during their business hours, taking ownership of their systems and resolving genuine issues, sometimes even playing the hero (modest applause is optional).

Reasons to Join Us

Enjoy a day shift aligned with Australian hours (yes, really).
Work in a hybrid setup, because daily commuting is a test of patience.
Collaborate with genuinely skilled engineers (the good kind, not the egotistical kind).
Take real ownership of client environments, no more just closing tickets.
Experience a clear pathway for growth; we believe in promoting from within.
Enjoy a variety of tasks that keep your work engaging but organized.

About First Focus

First Focus stands out as Australia's leading Managed Service Provider (MSP), with a vibrant team of over 360 professionals across Australia, New Zealand, and the Philippines. With a commitment to sustainable practices and a focus on creating a positive work environment, we have built a culture that values our employees and encourages growth without succumbing to corporate pressures.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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