Senior Client Support Analyst

About EliseAIAt EliseAI, we are dedicated to transforming vital sectors such as housing and healthcare. With a commitment to making housing accessible and healthcare efficient, our mission is to enhance the lives of individuals and communities. Through the integration of advanced AI agents into existing workflows, we optimize operations, lower costs, and ele…

About Bridgewater AssociatesBridgewater Associates is a leading asset management firm dedicated to providing unparalleled insights and collaboration for sophisticated institutional investors globally.Our investment methodology is characterized by an unwavering commitment to understanding the complexities of global markets and economies, leveraging advanced technology to validate and implement timeless investment principles.Established in 1975, we are a collective of independent thinkers committed to excellence. By fostering a culture of openness, transparency, and inclusivity, we aim to tackle the most challenging questions in investment strategy, management, and corporate culture.Discover more about Bridgewater on our website.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Everyone deserves a safe place to call home and easy access to quality healthcare, yet these essentials are often difficult to secure. By seamlessly integrating AI-driven solutions into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all involved.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and connect with their property management team—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake forms completion, and enhance patient-provider communication, allowing everyone to prioritize health over bureaucracy.With EliseAI, organizations can minimize manual tasks, improve accessibility, and offer a unified experience across essential services. We are proud to have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleThe Product Solutions team at EliseAI comprises experts dedicated to resolving issues and answering inquiries for our customers. As Product Solutions Analysts, you will possess extensive knowledge of our clients' unique configurations and system data access. Your role will involve collaborating with various internal teams to troubleshoot customer challenges and ensure an outstanding customer experience.Key ResponsibilitiesDeliver tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring prompt resolution of issues.Investigate, troubleshoot, and resolve intricate technical challenges, escalating to appropriate internal teams when necessary.Maintain clear documentation and communication with clients throughout the support lifecycle, adopting a customer-centric approach in each interaction.Collaborate with other teams within Product Solutions to relay user feedback, identify recurring issues, conduct audits, and contribute to product enhancements.Update and maintain internal knowledge base articles, FAQs, and user guides to improve self-service resources for clients.

The City of New York is seeking a motivated and detail-oriented Research and Policy Analyst to join our dynamic team. This entry-level position offers an exciting opportunity to contribute to important research initiatives and policy development that impacts the lives of New Yorkers. As a Research and Policy Analyst, you will engage in data analysis, conduct comprehensive research, and assist in the formulation of policies aimed at enhancing community services.

Are you driven by a passion for progressive politics? Do you have a knack for delivering insightful messaging guidance to decision-makers? Is attention to detail one of your strong suits? If so, we invite you to explore an opportunity with us at Blue Rose Research! Blue Rose Research is at the forefront of developing innovative products utilized by leading progressive organizations across the nation. Our research forms the backbone of strategic initiatives aimed at advancing progressive causes and has earned a reputation for reliability among influential decision-makers. The Blue Rose Research team boasts a rich history of collaboration with key players, shaping strategies and managing substantial resources. Our output is recognized as among the most sophisticated in the sector. By joining our ranks, you will become part of a diverse team composed of accomplished engineers, PhD data scientists, and political insiders who maintain close ties with significant decision-makers in the progressive landscape. As a Data Analyst, you will coordinate with our data scientists, machine learning engineers, and client relationship managers to ensure timely delivery of impactful results. The insights garnered from our products are crucial for understanding public sentiment, advocating for supportive policies, and much more. Our commitment is to produce scalable, robust, accurate, and actionable research products. We are a fast-paced and dynamic team, and your contributions will be vital as we embark on an increasing number of research projects for a diverse array of clients in the progressive political sphere. We seek individuals who bring a passion for politics, the ability to bridge the gap between technical and non-technical stakeholders, meticulous attention to detail, and a desire to drive significant impact within set timelines. We offer a competitive salary, comprehensive medical, dental, and health benefits, and the opportunity for you to express your authentic self at work! While this position is remote, our main team operates out of New York City, where we have an office. Salary range: $70,000 - $100,000 per annum, commensurate with experience. This is a full-time position, with remote work options available.

About EliseAIAt EliseAI, we are dedicated to enhancing crucial sectors such as housing and healthcare. These are fundamental needs for everyone, yet securing them can often be a challenge. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users in these essential services.Housing: We streamline the process for renters by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—bringing all necessary resources into one cohesive platform.Healthcare: We facilitate appointment scheduling, intake form completion, and effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleWe are seeking a passionate Senior Product Solutions Analyst who excels at tackling complex challenges, is committed to delivering outstanding customer experiences, and is eager to expand their skill set. In this role, you will gain valuable exposure to technical problem-solving, systems thinking, and product knowledge, while honing essential communication and troubleshooting abilities within a client-facing engineering context. We prioritize the growth of our team, making this position an excellent opportunity for those looking to transition into deeper technical ownership.This role is well-suited for individuals with a strong technical background who aspire to evolve from support roles into solution architecture, systems thinking, and product-related problem-solving.You will play a pivotal role in guiding clients through EliseAI’s platform, with your insights directly informing our technical solutions and product enhancements.Key ResponsibilitiesDeliver Tier 2 technical support to clients through Zendesk, ensuring issues are resolved quickly and accurately.Investigate, troubleshoot, and resolve complex technical challenges, escalating issues when necessary.Serve as a subject matter expert, providing insights and recommendations to enhance product offerings and processes.

Join January as a Client Operations Analyst, where you'll play a pivotal role in enhancing our client experience. You will be responsible for analyzing client operations, optimizing processes, and ensuring seamless communication between teams. Your analytical skills will help us identify opportunities for improvement and drive operational excellence.

About Savvy Wealth:Savvy Wealth is transforming the wealth management landscape, a $545 billion industry in the US that has lagged in technological advancement. With 75% of financial advisors relying solely on email for digital communication and 62% still utilizing Excel for financial planning, the existing processes hinder client satisfaction. Our mission is to enhance this experience by offering a cutting-edge, advisor-centric platform that revolutionizes human financial advice.Leveraging AI-driven software, automated marketing, and streamlined back-office operations, Savvy enables financial advisors to optimize their workflows, allowing them to focus more on client interactions. Backed by over $105M from prestigious investors such as Thrive Capital and Index Ventures, our team consists of seasoned founders and operators from industry giants like Airbnb and Facebook.As we embark on an exciting growth phase, having achieved over $5.1 billion in AUM in under three years and 600% growth in the last 18 months, we invite you to join us in our mission to scale our innovative product offerings.The Role:This is a unique chance to contribute to a fast-growing fintech company at a pivotal moment, collaborating directly with our CIO in the development of next-generation portfolio construction and advisor technology.As a Research Analyst on the SWIM team, you will be at the forefront of macro research, portfolio construction, and thought leadership. Your role will be crucial in translating complex investment strategies into intuitive tools and experiences for our advisors.This position bridges the gap between investment theory and practical application. You will not only generate insights but also play a key role in implementing them through dashboards, automations, and advisor workflows, utilizing the latest AI and data technologies.Your contributions will significantly influence portfolio development, advisor-client interactions, and the ongoing evolution of Savvy's investment platform.

About the Role The City of New York is hiring a Housing Specialist to help residents find and secure housing resources. This position works directly with New Yorkers, offering information and support as they look for affordable housing options. The Housing Specialist plays an important part in helping people access the services they need and improving daily life across the city.

About RWA.xyzAt the forefront of capital market innovation, RWA.xyz leads the charge in the tokenization of financial assets. Our platform capitalizes on the transformative potential of blockchain technology, facilitating programmable and instantaneous settlements. The tokenization market, now valued at over $25 billion, is witnessing an exponential growth rate of 300% year-over-year, yet it represents less than 0.01% of the total $500+ trillion global financial assets.We proudly serve as the trusted data partner to esteemed financial institutions such as Goldman Sachs, J.P. Morgan, the U.S. Treasury, and the IMF, among others. Backed by premier investors across traditional finance and the crypto sector—including Archetype, Jump, and Solana—our team comprises top-tier talent drawn from Silicon Valley and Wall Street.OverviewTeam: Research | Type: Individual Contributor | Level: Mid-Career (3-5 years of experience) | Compensation: $130k-170k salary + 0.25%-0.75% equity, depending on experience | Location: Hybrid in NYCWhat You’ll DoAs a Senior Research Analyst, you will cement RWA.xyz as the definitive authority in tokenized markets. Through your research and analysis, you will educate institutions on this emerging asset class, converting our unique datasets into compelling narratives that enhance organic visibility, attract media coverage, and establish essential reading material for stakeholders interested in tokenization.Your responsibilities will include:Publishing Pioneering Research — Craft monthly reports addressing market trends, comprehensive asset class analyses, and data-driven insights that set industry standards for tokenization.Engaging with Media — Foster relationships with journalists from Bloomberg, Reuters, and the Financial Times; proactively pitch data-driven stories and position yourself as an expert source.Enhancing Content through Data Journalism — Collaborate with engineering teams to create programmatic SEO pages for thousands of assets, generating self-updating content that dominates search rankings.Boosting Viral Engagement — Develop embeddable visualizations and insightful charts that are shareable across platforms like LinkedIn, Twitter, and research publications.Creating Sustainable Knowledge — Build a repository of industry knowledge that reinforces our position as leaders in the tokenization space.

We are seeking a dedicated and skilled Housing Coordinator to join our team in New York City. In this pivotal role, you will be responsible for coordinating housing programs and resources for individuals and families in need. Your expertise will help improve the quality of life for our community members through effective management of housing initiatives.

Role overview The City of New York seeks a Housing Assistant to support local housing programs. In this position, the Housing Assistant guides residents through the application process and helps connect them with city housing resources. What you will do Help residents complete housing applications Explain available housing programs and answer questions Check submitted documents for accuracy and completeness Requirements Careful attention to detail when working with forms and records Dedication to assisting community members with housing resources Clear communication skills and a supportive attitude This position is located in New York City.

Role Overview The City of New York is hiring a Housing Coordinator based in New York City. This position supports community members by managing housing initiatives, connecting people with services, and helping individuals and families access housing resources. What You Will Do Oversee and track local housing programs and initiatives Coordinate services to support residents seeking housing Facilitate access to housing resources for individuals and families Work to expand housing opportunities across the community

The City of New York is looking for a Housing Assistant to support local housing programs across New York City. This position plays a key part in helping residents connect with housing services and resources. Key responsibilities Guide residents as they navigate and access housing services Provide information about housing resources available in the city Collaborate with community organizations to promote affordable housing initiatives Role focus This role centers on direct support for New Yorkers seeking housing assistance. The Housing Assistant works closely with both residents and community partners to ensure information and services reach those who need them.

At Compass, we are dedicated to helping everyone discover their ideal place in the world. Established in 2012, we are transforming the real estate sector with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.About the Role:The CIH Data & Analytics team creates insightful, data-driven research and content that assist agents, consumers, and the media in understanding the dynamics of housing markets. We are on the lookout for a Data Journalist who can uncover compelling stories within the data and present them engagingly to a wide audience.In this role, you will collaborate closely with the Chief Economist to convert housing market analyses into editorial content, including reports, commentaries, social media posts, and visualizations, all of which should be accurate, captivating, and grounded in solid data.Key Responsibilities:Writing & EditingDraft and refine market reports, economic commentaries, and narrative summaries of housing data tailored for agents, consumers, and media outlets.Translate quantitative analysis findings into narratives that resonate with non-expert audiences.Edit content from the economics team to ensure clarity, structure, and narrative flow.Contribute to regular publications, including market outlooks, regional reports, and luxury market analyses.Data Journalism & ResearchAnalyze housing and economic datasets to identify trends, anomalies, and compelling stories.Work with the Chief Economist to craft story angles and contextualize data findings into editorial pieces.Verify data claims and uphold accuracy and consistency across all published materials.Data VisualizationCreate charts, graphics, and interactive visualizations that effectively communicate data insights.Establish a cohesive visual style for Compass's research output across various formats, including reports, presentations, and social media.Utilize tools like Flourish, Datawrapper, or similar platforms.Content DistributionAdapt research content for diverse formats and channels, including social media, emails, press releases, and agent-focused communications.

Client StrategistGrotto AI | New York City (In-Person) | 2-10 Years of ExperienceOverview:We are seeking an exceptionally organized and genuinely warm individual to cultivate and manage our customer relationships. You will oversee implementations, training, ongoing support, and everything in between. As the third employee of a pioneering AI company that has successfully raised $10 million to tackle a $500 billion challenge in rental housing—namely, reducing revenue loss from vacant apartments—you will play a vital role in our mission.About UsAt Grotto, we are redefining the AI landscape for multifamily apartment teams, especially during critical leasing conversations. Our platform enhances the decision-making process for one of the most significant choices individuals make each year.Our analysis of millions of interactions reveals that the primary determinant of lease signings is not merely product knowledge or flawless scripts, but rather the authenticity and curiosity of agents—qualities that AI struggles to replicate. Therefore, we have developed a platform that assists leasing agents in real time during calls and tours, enabling them to foster rapport, address objections, and convert more prospects into signed leases.Our efforts have yielded remarkable results, including an 80%+ increase in conversion rates at Weidner Apartment Homes (over 72,000 units). Our clients have described us as 'the best vendor they've ever worked with.'And this is just the beginning. We envision a world where crucial conversations leave individuals feeling more connected.Your ResponsibilitiesYou will take charge of the customer relationship from the moment a contract is signed to ensure long-term success. Your key responsibilities will include:Implementations & Onboarding: Ensuring new customers are live and configured correctly, training their teams, and making certain that no detail is overlooked. Unlike many vendors who vanish post-sale, we aim to provide an experience akin to checking into a luxury hotel—proactive, attentive, and seamless.Training: Conducting engaging sessions that excite leasing teams about using Grotto. This involves building genuine connections, understanding their workflows, and demonstrating how our platform enhances their roles.Ongoing Support: Being the go-to person for customers when they encounter challenges, providing timely assistance and solutions.

About EliseAIAt EliseAI, we are dedicated to transforming vital sectors, particularly housing and healthcare. We recognize that securing a place to live and accessing quality healthcare should not be a challenge. By seamlessly integrating AI agents into current workflows, we enhance efficiency, cut costs, and elevate the overall experience for all users.Housing: We streamline the processes for renters, simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property teams—consolidating everything needed for a home into a single platform.Healthcare: We simplify appointment scheduling, intake forms, and facilitate communication between patients and providers, allowing everyone to prioritize health over paperwork.At EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across essential services. We recently completed a $250 million Series E funding round led by Andreessen Horowitz to further our mission.About The RoleEliseAI is in a phase of rapid expansion into new product lines catering to large, sophisticated clients, and we are making significant investments in our product development processes.As a Product Operations Manager, you will be pivotal in steering this next growth phase. Your role will place you at the core of product development, collaborating closely with Product and Engineering teams to transform ambitious concepts into dependable, enterprise-ready solutions. This position grants you substantial ownership over execution, quality of launches, and speed of iterations as we expand a high-growth business line.You will engage with both the product's surface area and the underlying data, employing technical and analytical skills to enhance quality, drive adoption, and accelerate speed.Key ResponsibilitiesConvert product requirements into explicit, actionable workflows through specifications, diagrams, and identification of edge cases.Conduct comprehensive discovery sessions with new clients to grasp their needs and requirements.Lead launch readiness initiatives and coordinate with cross-functional stakeholders throughout the release process.Monitor product performance and iterate on improvements based on user feedback and analytics.

About the Agency:The New York City Department of Housing Preservation (HPD) is dedicated to fostering quality and affordability in housing throughout the city, ensuring that every New Yorker has access to a safe and affordable living space in a neighborhood they cherish.Our key initiatives include:- Ensuring the safety and health of buildings and residents- Creating pathways for affordable housing opportunities for New Yorkers- Engaging communities to strengthen neighborhood diversity and resilience.Your Team:The Office of Housing Access and Stability (HAS) encompasses various divisions focused on housing opportunities, tenant and owner resources, housing stability, budget and program operations, as well as policy innovation. Our mission is to provide fair, efficient, and transparent access to affordable housing solutions. The office offers subsidies, placement services, and resources to connect New Yorkers with affordable housing while supporting vulnerable households in subsidized living situations.The Division of Housing Stability is instrumental in ensuring that previously homeless tenants successfully transition into affordable housing, whether supportive or non-supportive. This division administers project-based rental assistance contracts, managing approximately $50 million in Continuum of Care (CoC) rental assistance, Section 8 Project Based Vouchers, and NY 15/15 programs. It also oversees HPD's role in the NYC CoC and works to secure funding to broaden these essential services.Your Impact:In your role as a CoC Analyst, you will manage a portfolio of CoC grants, collaborating with subrecipients that operate permanent supportive housing programs across New York City. The ideal candidate will possess strong expertise in engaging with community partners and a robust understanding of federal housing programs administered by the U.S. Department of Housing and Urban Development (HUD) aimed at assisting individuals experiencing homelessness.Your Responsibilities:As the Continuum of Care Analyst, you will be responsible for overseeing and managing a portfolio of CoC grants, ensuring effective collaboration with subrecipients to enhance the efficiency and impact of permanent supportive housing initiatives.

The City of New York is hiring a Deputy Director of Housing Connect to help improve access to housing resources across the city. This leadership role centers on making housing services more effective and user-friendly for residents. Role overview The Deputy Director works closely with government agencies, community organizations, and the public. The focus is on coordinating efforts to streamline housing services and support better outcomes for those seeking housing in New York City. Key responsibilities Collaborate with a range of stakeholders to enhance housing programs Identify ways to improve the accessibility and efficiency of housing resources Support initiatives that make the resident experience smoother and more effective Location This position is based in New York City.