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Experience Level
Senior
Qualifications
Qualifications:Bachelor’s degree in Computer Science, Business Information Systems, or a related field, or equivalent work experience. Minimum of 5 years of experience managing SQL Server mission-critical databases. At least 5 years of TSQL programming experience.2+ years in implementing and maintaining database replication.2+ years of experience with SQL Server Availability Groups. Strong ability to collaborate with both technical and non-technical stakeholders. Excellent problem-solving skills. Proven ability to meet deadlines. Preferred Skills:Experience with SSAS/SSRS/SSIS. Familiarity with newer data/streaming platforms such as Kafka, MSK, Snowflake, Aurora DB, SNS. Knowledge of AWS and AWS CLI management. Experience with MS Azure database management. Relevant certifications such as MCSE/MCDBA/OCP. Proficiency in . NET technologies. Experience with PowerShell and C#. Familiarity with Rubrik and TFS/GitHub.
About the job
Role Overview
NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times.
What You Will Do
Install, configure, upgrade, monitor, and maintain multiple SQL Server databases.
Tune database and application performance to support continuous operations.
Develop and enforce backup and recovery policies and procedures.
Implement and manage security measures for databases.
Create, maintain, and monitor SQL queries to support business needs.
Take on additional tasks as assigned by management.
Location
This position is based in Manila, Philippines.
About NiCE
NiCE is a forward-thinking organization that thrives on innovation and excellence. We are committed to fostering a culture of ambition and achievement, empowering our employees to push boundaries and achieve their fullest potential.
At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NI…
At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.The Senior Engineer for NICE CXone Professional Services will play a crucial role in the development, testing, and delivery of the NICE CXone software platform. This position is highly technical and hands-on, requiring both business acumen and technical consulting skills. You will be responsible for implementing the NICE CXone software, leveraging your expertise in diverse Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including (but not limited to) product design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with fellow developers in an agile or waterfall development setting.This is a fully remote position based in the Philippines.
At NICE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be game changers in the industry, and we are committed to excellence in everything we do. If you're a passionate individual looking for a dynamic opportunity to ignite your career, we invite you to join our team.What does the role entail?The Customer Experience Professional Services Engineer is a pivotal customer-facing position responsible for delivering expert solutions and support for NICE's innovative products and services. This role involves the implementation and optimization of AI-driven applications, including chatbots and knowledge assistants, tailored for enterprise contact centers. You will engage directly with clients to understand their needs and provide consultative support to deliver state-of-the-art solutions.Your impact will be significant in the following areas:Technical Implementation:Configure, program, and develop NICE solutions, incorporating AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of various AI and bot applications, ensuring they meet client requirements and adhere to industry standards.Optimize and maintain multiple AI bots, including both generative and legacy systems.Implement and enhance AI-driven services, such as knowledge assistant engines and conversational intelligence solutions.Project Management:Collaborate with project managers to design and oversee comprehensive project rollouts.Manage system lifecycle development, including change control processes and risk assessment for enterprise solutions.Facilitate seamless execution of projects through effective inter-departmental coordination and communication.Business Consulting:Offer subject matter expertise on NICE's digital products and AI solutions during client engagements.Conduct thorough business analyses to assess user needs, tailoring solutions and providing industry insights.Champion the integration of AI tools to enhance operational efficiency across various business units.Leadership and Mentorship:Guide and mentor project teams, sharing your expertise while fostering a collaborative atmosphere.Develop comprehensive documentation and processes for new digital products emerging from R&D initiatives.
At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.
At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.
Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey
Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.
NiCE is looking for an experienced Engineering Manager to lead a distributed DataOps team based in Manila, Philippines. This role focuses on optimizing and managing data pipelines, real-time data processing, and database operations for a global organization. What You Will Do Lead, mentor, and support a remote DataOps team working across multiple regions and time zones. Oversee the design, development, and maintenance of scalable data pipelines and streaming data applications. Manage and improve database operations, ensuring data integrity, security, and performance. Implement and maintain real-time data processing workflows using Kafka and Flink. Work closely with engineering, analytics, and business teams to ensure smooth data flow and accessibility. Establish and enforce data governance, monitoring, and observability best practices. Drive automation and process improvements within DataOps. Ensure the data infrastructure remains highly available, reliable, and high performing. Oversee project timelines, resource allocation, and manage stakeholder expectations. What We’re Looking For Strong technical skills with SQL, a range of databases, Kafka, Flink, Airflow, and AWS. Proven experience managing distributed or remote engineering teams. Ability to coordinate work across different time zones.
nice seeks a Data Engineer based in Manila, Philippines. The main focus is on creating and maintaining data pipelines that transform raw data into insights for analytics and business intelligence. Key responsibilities Collaborate with teams throughout the company to identify and understand data requirements Design, develop, and maintain data pipelines Support the reliability and availability of data for reporting and analysis Role overview This position plays a central part in making sure data flows smoothly from source to analysis. By working closely with different groups, the Data Engineer helps ensure that business decisions are based on accurate and timely information.
At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.
Location: Manila, Philippines Team: Build and Deploy Role: DevOps Engineer - Customer Experience Role Overview This DevOps Engineer role sits within NiCE Systems' Build and Deploy team. The focus: designing, building, and maintaining CI/CD pipelines, release automation, and build systems that help engineering teams deliver software reliably and efficiently. The Manila-based team works closely with colleagues around the globe in a collaborative and supportive environment. What You Will Do Design, develop, and maintain continuous integration and deployment pipelines. Support and help build software-defined infrastructure solutions. Coordinate build and release activities with engineering and related teams. Create and implement automated quality gates and release controls. Work with teams to define and improve code quality metrics and measurement practices. Research, evaluate, and prototype new technologies to improve DevOps workflows and delivery speed. Promote DevOps best practices by collaborating with engineering, operations, and technical teams. Manage daily operations for build systems, deployment pipelines, and source control platforms. Maintain, support, and upgrade DevOps tools and systems as needed. Provide occasional off-hours support for scheduled releases or urgent incidents, with advance coordination.
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At NiCE, we believe in pushing boundaries and redefining possibilities. Our ambition drives us to be catalysts for change, and we are committed to achieving exemplary standards in everything we do. If you share our passion for innovation and excellence, we invite you to explore an exciting career opportunity that ignites your potential.What does the role entail?As part of our expanding professional services team in Manila, you will become an expert advocate for Proactive AI, delivering top-notch implementations, analyses, and support to clients globally.Initially collaborating with teams in the EU and US, you will ensure quality assurance, automation, implementation, and ongoing support for our diverse clientele. As Proactive AI expands into the APAC region, the Manila team will spearhead the implementation and support for local clients.How will you contribute to our success?Implement MPower Proactive AI Agents under the mentorship of senior engineers, overseeing the process from requirement gathering to configuration, testing, and deployment.Ensure client satisfaction by executing technical tasks with a focus on quality and accuracy.Work collaboratively with regional and global teams to develop and support proactive customer journeys utilizing our internal tools and APIs.Analyze client needs and help translate business processes into automated solutions.Customize and configure the SaaS platform to align with customer requirements.Document solution designs, integrations, and implementation procedures effectively.Conduct troubleshooting, debugging, and issue resolution for deployed solutions.Assist in optimizing customer journeys through MPower transactional data and analytics.Maintain and write SQL queries for reporting and data validation purposes.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Take on additional responsibilities as needed to support Professional Services objectives.
Nice Ltd. is seeking an Associate Data Engineer based in Manila, Philippines. This position plays a key part in supporting data-driven initiatives across the company. Collaboration with teams from various departments is central to the role, with a focus on gathering, analyzing, and interpreting data to inform business decisions. Key responsibilities Collaborate with colleagues from different teams to collect and analyze data Assist in developing and maintaining data pipelines Contribute to efforts that uphold data integrity across company systems Requirements Genuine interest in data engineering and technology Openness to learning and professional growth in a collaborative environment Ability to adapt and work well within a team-oriented, evolving workplace
Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.
At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.
At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.
Role Overview NiCE is looking for a Cloud Database Engineer based in Manila, Philippines. This role focuses on maintaining the performance and availability of SQL Server databases around the clock. The position supports a 24/7 environment and includes both hands-on technical work and collaboration with other teams. Main Responsibilities Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases. Tune databases and applications for optimal performance. Set up and enforce backup and recovery policies and procedures. Implement and maintain security for databases. Create, maintain, and monitor SQL Server replication. Review code and advise development teams. Participate in a 24/7 on-call rotation for database support. Develop and keep documentation and standards up to date. Review, approve, and create logical and physical database designs. Integrate third-party software and databases with company systems. Provide training to other staff as needed. Attend meetings and training sessions as required. Location Manila, Philippines
Role overview Nice Ltd. is seeking an Associate Data Engineer based in Manila, Philippines. This position plays a key part in supporting data projects that drive business insights and inform decision-making. The role involves working with teams throughout the company to create and deliver data solutions. What you will do Work with colleagues from various departments on data-focused projects Design and build data pipelines and solutions to meet business requirements Handle extraction, transformation, and loading (ETL) of data to support ongoing business needs
NiCE is growing its team in Manila, Philippines. The company focuses on SQL Server database management in a 24/7 setting, supporting both performance and availability. This role suits someone who enjoys working with databases and wants to contribute to a collaborative technical team. Role Overview The Associate Cloud Database Engineer manages SQL Server databases, focusing on optimization, reliability, and security. The position involves both day-to-day operations and project-based improvements, with some responsibilities shared across a rotating support schedule. Key Responsibilities Install, configure, upgrade, and manage multiple SQL Server databases. Tune application and database performance. Develop and maintain backup and recovery policies and procedures. Implement and enforce database security standards. Create, maintain, and monitor SQL Server replication processes. Review code and advise development teams on best practices. Provide 24/7 support as part of a rotation with other team members. Document and maintain standards for database management. Review, approve, and design logical and physical database architectures. Integrate third-party software solutions with internal databases. Lead or facilitate training sessions for staff as needed. Participate in team meetings and ongoing training.
