Senior Consultant for NICE CXone Solutions
TTEC DigitalAustin, TX
On-site Full-time
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Experience Level
Senior
Qualifications
Key Qualifications:Strong technical background in NICE CXone and related contact center technologies. Experience in software development, testing, and delivery. Ability to work collaboratively in a team-oriented environment. Proficiency in agile and waterfall development methodologies. Exceptional problem-solving skills and attention to detail.
At TTEC Digital, we empower businesses by prioritizing employee engagement and satisfaction, understanding that exceptional customer experiences begin with a motivated workforce. Our vision is to create an environment where employees can truly excel and feel valued.
The Senior Consultant for NICE CXone is pivotal in the development, testing, and successful implementation of the NICE CXone software platform. This role is designed for technically proficient individuals who possess both business acumen and technical consulting expertise. You will be responsible for deploying NICE CXone solutions, leveraging technical knowledge across various contact center technologies such as IVR/ACD, VoIP, Email, SMS, and Chat systems. Your key responsibilities will encompass all aspects of technology development, including design, feature development, unit testing, code reviews, troubleshooting defects during the QA process, supporting production environments, and collaborating with fellow developers in an agile or waterfall development setting.
About TTEC Digital
TTEC Digital is dedicated to enhancing customer experiences by focusing on employee satisfaction and support, fostering a culture where employees can thrive and deliver outstanding service.
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