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Senior Consumer Experience Representative

Realtor.comScottsdale, Arizona, United States
Hybrid Full-time $65K/yr - $65K/yr

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Experience Level

Senior

Qualifications

To be successful in this role, you should possess a strong background in customer service and sales, along with excellent communication skills. A commitment to delivering quality service and an ability to work in a fast-paced environment are essential. Previous experience in real estate or a related field is a plus.

About the job

As the premier platform trusted by real estate professionals, Realtor.com® has been a leader in the online real estate sector for over 25 years, linking buyers, sellers, and renters with reliable insights and expert guidance to discover their ideal home. Our comprehensive suite of tools significantly influences the real estate industry, providing consumers with an intuitive user experience that simplifies the process of making the largest purchase of their lives.

Join our mission to empower individuals in their journey to find a home by eliminating barriers, fostering connections, and instilling confidence through expert assistance.

Position: Senior Consumer Experience Representative at Realtor.com®
Location: Scottsdale, AZ (Hybrid Remote/In-Office 3 days per week)

Are you prepared to establish a benchmark for excellence, efficiency, and professionalism? Do you have a unique blend of customer service and sales skills that yield results? Are you a proactive individual eager to assist Realtor.com® consumers in the early stages of their home buying or selling journey? If you are looking to advance your professional aspirations while contributing to an innovative real estate technology company, this role is perfect for you. Come aboard as our new Senior Consumer Experience Representative and help transform the real estate landscape, one home at a time.

Key Reasons to Apply:

  • Work in a high-performance environment managing our most valued premium clients.
  • Play a crucial role in crafting the premium, "white-glove" customer journey within a leading real estate platform.
  • Enjoy a competitive compensation package with performance-driven incentives.
  • Experience a safe, inclusive, and enjoyable culture with outstanding training and development support.

Your Responsibilities:

  • Professionally represent Realtor.com® through inbound and outbound communications via phone, email, and text.
  • Make over 300 warm outbound and inbound calls daily to identify clients’ real estate needs and deliver exceptional, white-glove service.
  • Conduct in-depth discovery sessions to understand consumer goals, budgeting, timelines, financing, and preferences to effectively connect them with premium real estate professionals.
  • Collaborate in a team-oriented atmosphere while also working independently...

About Realtor.com

Realtor.com® is not only recognized as a leader in the online real estate market but is also dedicated to empowering consumers through innovative technology and expert guidance. Our commitment to creating a seamless user experience sets us apart as a trusted partner in the home buying and selling process.

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