About the job
About Boldr
- Boldr is a certified global B-Corp focused on delivering strong client experiences and expanding access to meaningful work worldwide.
- The team spans five countries and values connecting people with shared purpose to create positive change.
- Currently over 1,000 team members strong, Boldr is working toward a goal of 5,000 employees by 2027.
Core Values
- Authentic interactions build lasting connections.
- Curiosity fuels high-quality work.
- Adaptability supports growth.
- Success comes from vision paired with operational discipline.
- Empathy shapes valuable partnerships.
Role Overview
The Senior Customer Advocate serves as a key contact for customers, handling inquiries and resolving issues related to client products and services. The role works closely with both internal and external teams to address customer needs quickly and professionally, always looking for ways to improve the experience.
This is a project-based contract for three months, with a possible extension depending on fit and team priorities.
What We Look For
Boldr values people who want to make a difference and help the company grow. Team members are expected to bring their skills, commit fully, and reflect the values of curiosity, adaptability, and authenticity in their work.
Key Responsibilities
- Communicate with customers via SMS, email, chat, and phone, delivering accurate information with empathy and professionalism.
- Handle customer consultation calls, troubleshoot technical issues, manage escalations, and investigate complex cases.
- Work with internal teams to identify and resolve product or service problems, investigating root causes as needed.
- Track and document issues to ensure timely resolution.
- Proactively offer solutions and refer customers to other teams when appropriate.
- Escalate urgent issues promptly to meet service expectations.
- Suggest ways to improve processes on an ongoing basis.
- Analyze customer feedback to spot patterns and recommend improvements to tools, content, or workflows.
- Join initiatives that help scale and enhance support operations.
Location
This position is based in Tacloban City, Leyte, Philippines.
