Senior Customer Education Specialist at Klaviyo | Denver

KlaviyoDenver, CO

On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in customer education or training roles, ideally within SaaS or technology sectors. Strong understanding of instructional design principles and adult learning theory. Excellent communication and presentation skills, with an ability to convey complex concepts clearly. Ability to analyze customer feedback and adapt training programs accordingly. Experience with e-learning tools and platforms.

About the job

The Senior Customer Education Specialist at Klaviyo in Denver, CO plays a key part in developing and refining training programs for customers. The goal is to help clients use the Klaviyo platform more effectively by providing clear and practical learning resources.

What you will do

Create, revise, and maintain educational materials for Klaviyo customers
Collaborate with teams across the company to collect insights and feedback
Design training content that is accessible and engaging for users with varying experience levels
Tailor resources to meet the needs of different customer segments

Collaboration

This role works closely with product, support, and other internal groups to keep training materials accurate and relevant as the Klaviyo platform changes.

About Klaviyo

Klaviyo is a leading marketing automation platform that helps businesses deliver personalized experiences to their customers. With a commitment to innovation and customer success, we empower companies to harness data insights to drive meaningful engagement and growth. Join our team and be part of a company that values creativity, collaboration, and continuous learning.

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