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Senior Customer Service Representative

S Data SystemsGreat Lakes, IL
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:- Strong communication and interpersonal skills.- Ability to work in a fast-paced environment and manage multiple tasks.- Experience in customer service or related field is preferred.- Must be eligible for a Secret clearance.- Willingness to undergo training on military programs.

About the job

Join Our Team as a Customer Service Representative!
Location: Naval Station Great Lakes, IL 60088
Position Type: On-Site
Available 24/7/365
 
Are you passionate about providing exceptional customer service? Do you want to make a meaningful impact by assisting Navy Sailors and their families? If so, we have an exciting opportunity for you!
 
We are seeking a dedicated Customer Service Representative eligible for a Secret clearance to become a vital part of our expanding team in Great Lakes, IL.
 
Key Responsibilities:
• Serve as the initial point of contact in a multi-tiered support system for Military Sailors and their families.
• Address and resolve customer inquiries through various communication channels including phone, e-fax, email, chat, and more.
• Leverage essential software applications, internal and external websites, telephone systems, and CRM tools to assist customers effectively.
• Accurately enter necessary supporting information into systems and web forms, ensuring all transactions are conducted with precision.
• Participate in training on diverse military programs and applications to provide comprehensive support to customers across the Continental US and abroad.
• Explore growth opportunities within the organization, as many representatives have transitioned to Shift Supervisors or specialized teams based on their skill sets.
 
Check out this short video about My Navy Career Center:

About S Data Systems

S Data Systems is committed to providing exceptional service to military personnel and their families. Our team is dedicated to creating a supportive environment where employees can thrive.

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