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Senior Customer Service Representative

On-site Full-time

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Experience Level

Experience

Qualifications

Eligibility for DOD Secret Security Clearance. Four years of customer service experience, or three years with an Associate's degree, or a military background is advantageous. Proficiency in responding to customer requests and inquiries. Contact center experience is preferred. Familiarity with current CRM systems is essential. Strong interpersonal skills to build rapport with customers and effectively address their concerns. Basic knowledge of printer functions and troubleshooting. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment. Typing speed of at least 30 WPM. Demonstrated experience in data entry or similar roles.

About the job

Join our dedicated team as a Senior Customer Service Representative at Naval Station Norfolk, VA, where you'll play a crucial role in supporting our Navy Sailors and their families. This on-site position requires 24/7/365 flexibility.

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for you!

As a Senior Customer Service Representative, your responsibilities will include:

  • Providing initial support to Military Sailors and their families as part of a multi-tiered service structure.
  • Investigating and resolving customer inquiries through various communication channels, including phone, e-fax, email, and chat.
  • Utilizing essential software applications, including CRM systems and internal/external websites, to effectively assist customers.
  • Accurately entering supporting information into systems and web forms.
  • Receiving training on military programs to enhance your ability to support customers both in the Continental US and overseas.
  • Exploring opportunities for career advancement, as many team members have transitioned to Shift Supervisors or specialized teams based on their skills.

Discover more about our mission by watching this video: My Navy Career Center

About Strategic Data Systems

Strategic Data Systems is committed to providing exceptional support to our military personnel and their families. Join our team and make a meaningful impact in the lives of those who serve our country.

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