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Senior Customer Success Manager at H1 | New York

H1New York
On-site Full-time $110K/yr - $130K/yr
Position filled

Experience Level

Senior Level Manager

Qualifications

The ideal candidate will have a proven track record in customer success management, excellent communication skills, and a strong ability to build relationships with stakeholders at all levels. Experience in the healthcare technology sector is preferred.

About the role

At H1, we hold the conviction that everyone deserves access to the finest healthcare information as a fundamental human right. Our mission revolves around delivering a platform that effectively informs every doctor-patient interaction on a global scale, thereby fostering health equity and instilling trust within healthcare systems. To achieve this vision, our teams leverage cutting-edge data and AI technology to unveil transformative medical insights, translating those insights into actionable steps that lead to optimal patient outcomes while expediting an inclusive drug development lifecycle. Explore more about us at h1.co.

The Customer Success team at H1 is dedicated to forging deep, trusted relationships with our existing clients, ensuring they adeptly implement the H1 platform, maintain ongoing engagement, and derive significant business value from our solutions.

Key Responsibilities:
As a Senior Customer Success Manager, your primary role will be to act as a strategic, trusted advisor for a portfolio of H1’s most significant and intricate customers. You will oversee the customer relationship from start to finish, collaborating closely with senior client stakeholders to promote platform adoption, value realization, retention, and growth across either H1’s Clinical or Medical & Commercial product lines.

This position is tailored for an independent, senior-level Customer Success Manager capable of managing complex accounts, steering high-level discussions, and proactively pinpointing opportunities to enhance and deepen client partnerships.

Your responsibilities will include:
- Acting as the primary strategic contact for assigned enterprise and strategic accounts to ensure alignment on objectives, outcomes, and long-term success.
- Cultivating strong relationships with senior and executive stakeholders, establishing H1 as a vital partner in achieving their organizational objectives.
- Developing and executing account strategies, including implementation and adoption plans, success metrics, renewal readiness, and growth opportunities.
- Leading regular executive business reviews, effectively communicating performance against KPIs, ROI, and strategic impact.
- Proactively identifying risks and opportunities within your portfolio, taking preemptive action to mitigate churn and stimulate growth.

About H1

H1 is committed to redefining healthcare access through innovative technology, ensuring that every interaction between doctors and patients is informed by the best available data, thereby enhancing health equity and trust in healthcare systems.

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