Senior Customer Success Manager at Loop | Chicago

LoopChicago

On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications: 6+ years of relevant experience in Customer Success, Account Management, or related fields (logistics/supply chain, B2B SaaS, or payments preferred). Proven track record in managing renewals and driving account expansions. Experience with enterprise and global accounts, adept at navigating complex stakeholder landscapes. Strong executive presence with the ability to influence decision-makers. Self-motivated and capable of prioritizing tasks effectively. Strong analytical skills to derive insights from data.

About the job

About Loop

Loop is a pioneering AI company focused on revolutionizing logistics and the physical economy. Utilizing cutting-edge verticalized AI, we convert operational and financial signals from logistics data into structured insights that enhance automation, financial transparency, and supply chain optimization on a large scale. Our innovative solutions empower enterprise shippers to modernize back-office operations and uncover significant value within intricate logistics networks.

Our esteemed investors include J. P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and over 50 influential angel investors. Our talented team comprises experts from renowned organizations such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C. H. Robinson.

About the Role

As a Senior Customer Success Manager at Loop, you will oversee a portfolio of our most strategic global customers, focusing on retention, expansion, and the long-term value of partnerships.

This position offers a high degree of autonomy. You will serve as a trusted advisor to executive stakeholders, orchestrate complex cross-functional initiatives, and ensure that customers achieve measurable ROI from Loop across their supply chains.

What You’ll Own

Manage a portfolio of enterprise and global accounts, navigating complex organizational structures and stakeholders.
Drive renewals and expansions, identifying, fostering, and closing upsell opportunities in collaboration with the Sales team.
Establish strong relationships with senior stakeholders (from Director to C-suite) and act as a strategic advisor.
Lead Executive Business Reviews (EBRs) that emphasize ROI, insights, and actionable recommendations.
Transform data into actionable insights that facilitate cost savings and operational enhancements.
Collaborate cross-functionally with Product, Engineering, Operations, and Sales to deliver outstanding customer outcomes.
Advocate for customer needs and influence product direction based on enterprise requirements.
Proactively identify risks, gaps, and opportunities across accounts and drive strategic actions.

About You

A minimum of 6 years of experience in Customer Success, Account Management, or comparable roles, preferably within logistics/supply chain, B2B SaaS, or payments.
Demonstrated success in managing renewals and driving expansion (clear examples required).
Proficient in managing enterprise and/or global accounts with intricate stakeholder relationships.
Possess a strong executive presence and the ability to influence senior leaders.
Highly autonomous with the capability to prioritize, problem-solve, and independently drive results.
Analytical mindset with a strong focus on data-driven decision-making.

About Loop

Loop is at the forefront of AI innovation in the logistics sector, providing transformative insights and solutions that enhance supply chain efficiency and operational performance. Our experienced team and esteemed investors underscore our commitment to driving value and modernization in logistics.

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