About the job
As a Senior Customer Success Manager within the Strategic Legal segment at Everlaw, you will act as a strategic partner and trusted advisor to premier US and Canadian law firms (AmLaw 200). Utilizing your extensive workflow expertise and profound understanding of the legal industry, you will assist clients in maximizing the value they derive from Everlaw's offerings. Your role involves proactively guiding customers through change management processes and integrating our solutions into their core business strategies. By fostering high-trust relationships, you will establish credibility and a consultative approach, ensuring customer success, driving adoption, and yielding measurable outcomes. If you are dedicated to empowering customers and thrive in dynamic environments, we invite you to be a part of our mission to promote justice by illuminating the truth.
At Everlaw, we strive to promote justice through transparency and integrity. Our culture is open and democratic, with a strong commitment to the professional development of our team members. We provide an annual learning and development stipend, alongside regular check-ins with managers concerning your career aspirations. If you seek a workplace that values passion, integrity, innovation, and a growth mindset, we would love to connect with you! If you feel you may be missing some skills, don’t hesitate to apply; we believe in the potential of diverse candidates.
This is a full-time, exempt role based in our Oakland, CA or New York City, NY office, featuring a hybrid work schedule: in office Monday, Wednesday, and Thursday, with the flexibility to work from home on Tuesday and Friday.
