Everlaw logoEverlaw logo

Senior Customer Success Manager in Strategic Legal

EverlawNew York, New York, United States
Hybrid Full-time $157K/yr - $199K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Senior

Qualifications

Own net dollar retention and case growth across your strategic book of business. Become a trusted advisor to executive and practice group leaders, leveraging deep Fortune 500 workflow expertise to shape eDiscovery and GAI strategy and align Everlaw with top corporate initiatives. Confidently position and demo Everlaw, highlighting specific use cases and enabling customers to launch and refine workflows that foster measurable adoption and utilization.

About the job

As a Senior Customer Success Manager within the Strategic Legal segment at Everlaw, you will act as a strategic partner and trusted advisor to premier US and Canadian law firms (AmLaw 200). Utilizing your extensive workflow expertise and profound understanding of the legal industry, you will assist clients in maximizing the value they derive from Everlaw's offerings. Your role involves proactively guiding customers through change management processes and integrating our solutions into their core business strategies. By fostering high-trust relationships, you will establish credibility and a consultative approach, ensuring customer success, driving adoption, and yielding measurable outcomes. If you are dedicated to empowering customers and thrive in dynamic environments, we invite you to be a part of our mission to promote justice by illuminating the truth.

At Everlaw, we strive to promote justice through transparency and integrity. Our culture is open and democratic, with a strong commitment to the professional development of our team members. We provide an annual learning and development stipend, alongside regular check-ins with managers concerning your career aspirations. If you seek a workplace that values passion, integrity, innovation, and a growth mindset, we would love to connect with you! If you feel you may be missing some skills, don’t hesitate to apply; we believe in the potential of diverse candidates.

This is a full-time, exempt role based in our Oakland, CA or New York City, NY office, featuring a hybrid work schedule: in office Monday, Wednesday, and Thursday, with the flexibility to work from home on Tuesday and Friday.

About Everlaw

Everlaw is a forward-thinking technology company dedicated to promoting justice by illuminating the truth. We foster an inclusive company culture that emphasizes professional growth and continuous learning.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.