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Experience Level
Senior
Qualifications
The ideal candidate will possess the following qualifications:Proven experience in a customer support role, preferably in a senior capacity. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-first mindset. Adept at using customer support software and tools. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
About the job
We are seeking a dedicated and experienced Senior Customer Support Agent to join our dynamic team at ben. In this role, you will play a pivotal part in enhancing customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the face of our company, guiding customers through their challenges and ensuring they have a seamless experience.
Your responsibilities will include managing customer queries, providing product knowledge, and finding solutions to complex issues. You will also collaborate with other departments to improve our services and facilitate a positive customer journey.
About ben
ben is a forward-thinking company committed to delivering outstanding customer experiences. Our mission is to empower our customers through innovative solutions and exceptional service. Join us and be a part of a team that values collaboration, creativity, and growth.
Join our dynamic team as a Customer Service Agent, where you will play a crucial role in providing exceptional support to our valued customers. Your primary responsibilities will include addressing customer inquiries through multiple channels, including in-app support, phone calls, emails, and social media. You will effectively triage and resolve a variety o…
We are seeking a dedicated and experienced Senior Customer Support Agent to join our dynamic team at ben. In this role, you will play a pivotal part in enhancing customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the face of our company, guiding customers through their challenges and ensuring they have a seamless experience.Your responsibilities will include managing customer queries, providing product knowledge, and finding solutions to complex issues. You will also collaborate with other departments to improve our services and facilitate a positive customer journey.
indiecampers is looking for a Rental Service Agent in London on a flexible zero-hour contract. This position helps customers start their campervan trips with confidence, making sure each journey begins smoothly. Key responsibilities Welcome travelers and walk them through the rental process Answer questions and explain campervan features Manage check-in and check-out for each rental Perform basic vehicle inspections and report any issues to keep the fleet in shape Provide friendly, helpful service throughout the rental experience Who thrives here This role suits people who enjoy meeting new travelers, have a talent for customer service, and want flexible working hours. An interest in travel and the outdoors is helpful.
About Pogust Goodhead Pogust Goodhead is a London-based law firm known for its work in group litigation and class actions. The firm represents individuals, communities, and businesses affected by corporate wrongdoing, focusing on access to justice and collective redress. Notable cases include the Volkswagen NOx emissions group litigation, which secured a significant settlement for UK motorists impacted by the Dieselgate scandal. The team continues to handle additional emissions claims and represents hundreds of thousands of claimants in the Fundão Dam disaster case against BHP, one of the largest environmental claims before the English courts. Pogust Goodhead has received multiple industry awards, including recognition from The Lawyer Awards and the British Legal Awards, for its work and approach to claimant-side litigation. The firm’s mission is to level the playing field for individuals facing powerful corporations where harm has occurred. Role Overview: Client Service Agent The team is seeking a Client Service Agent to join the London office on a permanent basis. This role is central to delivering strong client care across the firm’s litigation portfolio. As a Client Service Agent, expect to be a main point of contact for clients, guiding them through their claims by providing timely support, answering questions, gathering information, and keeping client files up to date in the Case Management System. This is a client-facing position suited for someone organized, proactive, and comfortable engaging with a high volume of clients through multiple channels. The role is based in the City of London and offers opportunities for professional development. Key Responsibilities Serve as the first point of contact for clients via email and inbound calls Deliver clear, professional, and empathetic support on client claims Respond promptly and accurately to client inquiries Collect and verify client information and documents Maintain accurate, up-to-date records in the Case Management System Work with colleagues to meet team KPIs, service standards, and operational targets Promote continuous improvement and high standards in client service Take a positive, solutions-focused approach to change and process improvement Support with other duties as needed
OctoEnergy is seeking a Credit Welfare Agent based in London. This position centers on assisting customers who face financial challenges, providing guidance on credit options, and addressing questions related to their accounts. Main responsibilities Respond to customer inquiries about credit and account status Provide clear information on available credit options Support clients in understanding and managing their financial situations Work environment The role offers a people-focused setting where each conversation can make a real difference for customers. Expect varied interactions and the chance to support individuals as they navigate financial decisions.
Role overview Sixt SE seeks a Check-In Agent for Gatwick Airport in London. This position focuses on assisting travelers during the check-in process and helping create a smooth start to their journey. What you will do Oversee the check-in process for customers as they arrive at the airport Answer questions and address customer concerns as they come up Provide friendly and efficient service to support a positive travel experience Requirements Clear communication skills and a friendly approach with people Ability to manage multiple tasks and stay organized Comfort working in a busy airport environment
Zodia Custody provides digital asset solutions for institutional clients, with backing from Standard Chartered, Northern Trust, SBI Holdings, National Australia Bank, and Emirates NBD. The platform offers wallet, yield, and settlement services designed for organizations managing digital assets worldwide. Role Overview The Client Services Agent position sits within the Client Services Hub in London. Two new hires will join a team that supports 24/7 operations, focusing on client monitoring, compliance, and reducing financial crime risk. This role requires flexibility to work shifts, including evenings and weekends, as part of a global support model. What You Will Do Deliver comprehensive support for clients across global markets. Handle and prioritize all incoming client inquiries. Investigate transaction alerts, on-chain activity, and wallet usage in line with Financial Crime Prevention guidelines. Spot and escalate suspicious activities and financial crime risks identified during client interactions. Guide analysts in transaction monitoring and screening processes. Provide timely advice and assist with training on identifying suspicious activities and financial crime risks. Support onboarding by handling KYC and third-party information requests. Compile risk metrics and manage financial crime risks through data analysis and interpretation. Review and improve departmental procedures, systems, and processes. Assist with operational tasks as required. Participate in client support under a 'follow the sun' schedule, which includes evening and weekend coverage. Support platforms such as trading, operations, settlement, custody, and collateral management. Experience with digital assets is helpful, but backgrounds in trading or custody of financial instruments are also valued. Location and Schedule This position is based in London, England. Shift work and weekend availability are required to support global operations.
About UsAt Sierra, we are revolutionizing the way businesses engage with customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices in major cities including Atlanta, New York, London, France, Singapore, and Japan, we are committed to enhancing customer experiences globally.Our company culture is built upon five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and decision-making processes, ensuring we deliver exceptional results.Founded by industry leaders Bret Taylor and Clay Bavor, our team is at the forefront of innovation. Bret serves as the Board Chair of OpenAI and has an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, leading numerous groundbreaking projects.Your RoleAs a pivotal member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design and deploy AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be crucial in delivering high-quality AI solutions.Serve as a trusted advisor to clients, guiding their AI implementation strategies.Design, build, and enhance conversational AI agents, gaining valuable insights into product evolution.Lead the execution and delivery of complex and high-profile agent development initiatives.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Promote effective communication among all stakeholders while fostering strong professional relationships.Provide data-driven strategic insights to both clients and internal teams to inform decision-making.Your QualificationsExceptional Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex ideas clearly and persuasively.Analytical Mindset: Strong analytical skills with the ability to interpret data and translate it into actionable insights.Project Management Experience: Proven ability to manage multiple high-stakes projects simultaneously, ensuring timely delivery and stakeholder satisfaction.Background in AI or Technology: Familiarity with AI technologies and conversational design principles is highly desirable.
Join our esteemed team at The Langham, London, a symbol of luxury and hospitality, as a Reservations Agent. We are looking for a dedicated hospitality professional who excels in delivering exceptional service.As a Reservations Agent, your responsibilities will include:Promptly responding to all incoming reservation inquiries via telephone, fax, or email, aiming to convert them into bookings.Possessing comprehensive knowledge of the OPERA reservations system, including its operations, functionalities, and required standards.Accurately inputting reservations into the OPERA system, ensuring all details align with departmental standards.Maintaining precise filing systems for all departmental correspondence, ensuring daily completion of filing tasks.Daily actioning of system traces.Following up on 'no-shows' from the previous night and ensuring proper charges are applied.Performing general office duties such as photocopying, scanning, and filing.The ideal candidate will possess:Exceptional customer service skills with the ability to build rapport with guests.A keen eye for detail and the ability to produce work with high accuracy.Strong organizational and administrative abilities.Proficiency in Microsoft Office and essential experience with the OPERA PMS.A positive attitude and a collaborative team spirit.At The Langham, London, we offer an array of benefits including meals during shifts, holiday leave, complimentary accommodation at other Langham hotels, a pension plan, recognition programs for colleagues, and opportunities for learning and development.Established in 1865, The Langham, London is London's Original Grand Hotel and the flagship property of the international Langham Hospitality Group. Our hotel features 380 luxurious bedrooms and suites, the renowned Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities, and Europe’s first Chuan Spa. Our dedicated team is committed to creating unforgettable experiences for our guests.
Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.
indiecampers is hiring a Rental Sales Agent on a zero-hour contract in London. This role centers on supporting customers at every stage of the vehicle rental process, from their first inquiry through to the return of the vehicle. The aim is to provide helpful, approachable service throughout each interaction. Key responsibilities Greet customers and answer questions about available rental options Manage reservations and complete rental agreements Assist customers during their rental period, helping resolve any issues or requests Offer and explain additional services when relevant Work to ensure customers finish their experience satisfied What we look for Strong, friendly communication skills Comfort engaging in sales discussions Commitment to delivering a positive customer experience Willingness to work flexible, variable hours as needed
Sixt SE is looking for a Part-Time Check-In Agent to join the team at Gatwick Airport in London. This role centers on supporting travelers as they begin their journeys, ensuring the check-in process runs smoothly and efficiently. Key responsibilities Welcome and assist customers at the check-in area Guide travelers through each step of the check-in process Respond to basic questions and resolve minor issues quickly Contribute to a friendly and efficient atmosphere at the counter Requirements Clear and confident communication skills Comfort interacting with the public Reliable, positive attitude Flexibility to adapt to changing customer needs
Full-time|On-site|180 House - 180 Strand, Temple, London WC2R 1EA
Role overview Soho House is seeking a full-time Rooms Reservations Agent to join the Soho Support Team at 180 House in London. This role suits someone with hands-on experience in room reservations, a sharp eye for detail, and the ability to adjust smoothly when priorities change. What you will do Respond to all incoming calls and email inquiries about room reservations for Soho House properties, aiming to convert interest into confirmed bookings while meeting mystery shop standards. Accurately enter guest records, making sure every detail is correct. Keep up to date on current promotions and special offers so guests receive timely and relevant recommendations. Consistently deliver a high level of customer service, meeting or exceeding guest expectations and maintaining Soho House's standards. Attend required training sessions to stay effective in the role. Location This position is based at 180 House, 180 Strand, Temple, London WC2R 1EA.
About UsAt Sierra, we are revolutionizing the way businesses enhance customer interactions through our cutting-edge AI platform. Headquartered in San Francisco, we are expanding our footprint globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are deeply embedded in our culture and guide every aspect of our work, fostering a collaborative and innovative environment.Founded by industry leaders Bret Taylor and Clay Bavor, our team brings a wealth of experience from top tech companies, including Google and Facebook, ensuring we are at the forefront of AI technology.Your RoleDevelop Enterprise-Level AI Solutions: As a Product Manager, you will collaborate closely with engineers and clients to design and implement AI agents capable of managing thousands of customer interactions daily.Customer Engagement: You will interface with various stakeholders within client organizations to:Identify and evaluate their needs.Deliver compelling demonstrations of Sierra’s solutions.Address and resolve technical challenges by collaborating with technical teams.Enhance Sierra's virtual agents to align with client needs and workflows.Act as trusted advisors to influence strategic technical decisions.Influence Product Development: Partner with engineering and product teams to define and roll out new features that are pivotal to customer success.QualificationsA minimum of 5-7 years of experience in product management, particularly with complex technical products.Strong analytical skills and the ability to translate customer needs into actionable product features.Excellent communication and interpersonal skills to foster collaboration across teams.Proven ability to manage multiple projects and priorities in a fast-paced environment.
About UsAt Sierra, we are on a mission to revolutionize how businesses engage with their customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices across major cities including London, New York, Atlanta, France, Singapore, and Japan, we are committed to fostering a collaborative and innovative work environment.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our actions and shape our culture. We believe that by upholding these principles, we can deliver exceptional experiences to our clients and their customers.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. With backgrounds at Google, Salesforce, and Facebook, they are dedicated to steering Sierra towards a future filled with innovation.Your RoleAs a Strategist in our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to conceptualize, develop, and deploy AI-driven agents capable of managing thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be vital in crafting high-quality AI agents.Serve as a trusted consultant to our clients, guiding them in their AI strategy implementation.Design, build, and refine conversational AI agents, gaining hands-on experience in product development and enhancement.Lead the execution and timely delivery of multiple complex agent development initiatives.Coordinate communication between technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships while ensuring clear and transparent communication among all stakeholders.Provide strategic insights backed by data to inform decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficient in articulating ideas clearly and persuasively in both verbal and written formats.Analytical Mindset: Strong ability to analyze data and derive actionable insights.Experience in AI or Technology: Familiarity with AI technologies and their applications in customer service.Project Management Skills: Proven track record in managing and delivering projects successfully.Team Collaboration: Excellent skills in working collaboratively within cross-functional teams.
About UsAt Sierra, we are pioneering a transformative platform designed to empower businesses in creating more engaging and human-centric customer experiences through AI technology. Headquartered in San Francisco, our team is expanding with vibrant offices in key locations including Atlanta, New York, London, France, Singapore, and Japan.We operate based on a core set of values that shape our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles not only guide our actions but also underpin our commitment to excellence in all endeavors.Our co-founders, Bret Taylor and Clay Bavor, are visionaries in the tech space. Bret, currently the Board Chair of OpenAI, has a rich history including co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience at Google, leading initiatives such as Google Labs and Project Starline.Your RoleAs a vital member of the Agent Strategist team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily.Your contributions will be instrumental in the agent development process, integrating product strategy, conversational design, and customer insights to create exceptional AI agents.Serve as a trusted advisor to our clients, guiding their AI strategy initiatives.Design, create, and refine conversational AI agents, gaining hands-on experience in product development and enhancements.Lead the execution of multiple complex, high-impact agent development projects.Facilitate coordination among both technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships and ensure effective communication across all parties involved.Provide data-driven insights that inform strategic decisions for both clients and internal teams.What You BringExceptional Communication Skills: Proficient in articulating complex ideas clearly and concisely, both verbally and in writing.
Join the AA Driving School & BSM as a Customer Service Advisor, where your passion for customer care drives our mission to deliver exceptional experiences. As a key member of our team, you'll be responsible for managing inbound and outbound communications, guiding customers through their journey, and resolving any queries with professionalism and efficiency. Enjoy a flexible work environment from Monday to Friday, allowing you to maintain a healthy work-life balance.
About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters are in San Francisco, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan, emphasizing our commitment to in-person collaboration.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our decisions and shape our culture. We are dedicated to maintaining these principles in our daily operations and interactions.Our co-founders, Bret Taylor and Clay Bavor, bring extensive expertise from their previous roles at industry giants like Salesforce and Google. Their leadership drives our mission forward.Your RoleAs a key member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily. Your role will blend product strategy, conversational design, and customer insights to create cutting-edge AI solutions.Act as a trusted advisor to clients, guiding them in their AI strategy development.Lead the design and enhancement of conversational AI agents, gaining invaluable experience in product development.Oversee the execution and delivery of multiple high-profile agent development projects.Facilitate collaboration among technical and non-technical stakeholders throughout the agent development lifecycle.Ensure effective communication with all stakeholders while fostering strong relationships.Provide data-driven insights to support customer and internal team decision-making.QualificationsExceptional Communication Skills: Mastery in both verbal and written communication, with the ability to articulate complex concepts clearly.Proven Experience: Demonstrated experience in product strategy and conversational design, preferably within AI or technology-oriented environments.Analytical Mindset: Strong analytical skills to derive insights from data and drive strategic initiatives.Stakeholder Management: Ability to coordinate and communicate effectively with diverse teams across different disciplines.Fluency in Spanish: Proficiency in Spanish is essential for this role.
About UsAt Sierra, we are on a mission to revolutionize the way businesses engage with their customers through advanced AI technology. Our innovative platform empowers organizations to create more authentic and personalized customer experiences. While our headquarters are in San Francisco, we are expanding our footprint with vibrant offices in key cities such as Atlanta, New York, London, France, Singapore, and Japan.Our company culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our everyday actions and are the bedrock of our collaborative environment.Founded by industry leaders Bret Taylor and Clay Bavor, our team is composed of experts from top tech companies. Bret previously served as co-CEO of Salesforce and CTO of Facebook, while Clay led significant initiatives at Google, including Google Lens and Project Starline.Your RoleIn your role as a Strategist in the Agent Development team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and implement AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be critical in delivering top-tier, high-quality AI agents.Serve as a trusted advisor to clients, guiding them in their AI strategy formulation.Design, build, and enhance conversational AI agents, gaining firsthand experience in the development process.Lead the execution and timely delivery of multiple high-impact agent development projects.Facilitate collaboration between technical and non-technical stakeholders throughout the agent development lifecycle.Maintain clear and effective communication across all parties involved, fostering solid relationships.Provide data-driven strategic insights to influence both customer and internal team decision-making.QualificationsExceptional Communication Skills: Proficiency in verbal and written communication in both English and German, with the ability to engage with diverse audiences.Experience in AI and Product Development: Demonstrated experience in AI technologies, product management, or conversational design.Strong Analytical Skills: Ability to gather and interpret data to inform decision-making processes.Team Collaboration: Proven track record of working effectively in cross-functional teams.Project Management Skills: Ability to manage multiple projects simultaneously while meeting deadlines.
Join Lalamove as a Customer Services Assistant Manager and be a part of a dynamic team that delivers exceptional service to our clients. In this role, you will oversee daily operations, ensure customer satisfaction, and lead a team of customer service representatives. Your leadership will be crucial in maintaining high standards of service and driving continuous improvement.
