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Senior Director of Executive Engagement & Customer Experience

IonQ, Inc.College Park, Maryland, United States
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess:- A proven track record in executive engagement and customer experience management.- Strong leadership skills with an ability to inspire and guide teams.- Excellent communication and interpersonal skills, capable of building relationships with C-level executives.- A strategic mindset, with experience in developing and implementing customer engagement strategies.- Familiarity with the technology sector, preferably in quantum computing or related fields.

About the job

IonQ is seeking a Senior Director of Executive Engagement & Customer Experience to strengthen client relationships and improve every stage of the customer journey. Based in College Park, Maryland, this leader will oversee a team dedicated to building executive-level connections and ensuring customers have a positive experience with IonQ's quantum computing solutions.

Role overview

This position focuses on shaping engagement strategies that support both customer satisfaction and the company’s broader mission. The Senior Director will develop and implement approaches that reflect IonQ’s commitment to accessible quantum computing, working closely with clients and internal teams alike.

Key responsibilities

  • Lead a team responsible for executive relationship management and customer engagement.
  • Design and execute strategies to improve customer satisfaction and foster long-term partnerships.
  • Tailor experiences to meet the needs of diverse clients using IonQ's quantum computing offerings.

Impact

Success in this role will directly support IonQ’s goal of making quantum computing more accessible, while building sustainable relationships with clients and stakeholders.

About IonQ, Inc.

IonQ is a pioneering company at the forefront of quantum computing technology. Our mission is to democratize access to quantum computing and solve some of the world's most complex challenges. With a dedicated team of experts and cutting-edge technology, we are redefining the boundaries of what's possible in computing.

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