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Senior Director of Strategic Operations for Experience Team

ServiceNowSanta Clara
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a proven track record in strategic operations, particularly in a technology-focused environment. A strong understanding of customer experience frameworks and operational metrics is essential. You should have experience leading large teams, with a focus on fostering collaboration and driving results. Excellent communication skills and the ability to navigate complex organizational structures are crucial for success in this role.

About the job

ServiceNow seeks a Senior Director of Strategic Operations to join the Experience Team in Santa Clara. This leader shapes the customer journey and drives operational improvements that touch multiple functions. The position focuses on guiding strategic projects that strengthen user experience and support the company's goals.

What You Will Do

  • Lead initiatives that improve how customers interact with ServiceNow products and services
  • Streamline operations by working across teams and departments
  • Develop and implement practices that align with company objectives
  • Collaborate with cross-functional partners to ensure consistency and quality in service delivery
  • Influence the direction of service offerings and support innovation within the Experience Team

Impact

This role holds significant influence over how ServiceNow delivers value to customers. The Senior Director will help set standards that elevate the customer experience and improve operational efficiency across the organization.

About ServiceNow

ServiceNow is a global leader in digital workflows, empowering organizations to improve their operational efficiency through innovative technology solutions. With a commitment to customer satisfaction and a culture of continuous improvement, ServiceNow focuses on delivering exceptional service through its platforms and services.

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