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Experience Level
Senior Level Manager
Qualifications
The ideal candidate will possess a proven track record in strategic operations, particularly in a technology-focused environment. A strong understanding of customer experience frameworks and operational metrics is essential. You should have experience leading large teams, with a focus on fostering collaboration and driving results. Excellent communication skills and the ability to navigate complex organizational structures are crucial for success in this role.
About the job
ServiceNow seeks a Senior Director of Strategic Operations to join the Experience Team in Santa Clara. This leader shapes the customer journey and drives operational improvements that touch multiple functions. The position focuses on guiding strategic projects that strengthen user experience and support the company's goals.
What You Will Do
Lead initiatives that improve how customers interact with ServiceNow products and services
Streamline operations by working across teams and departments
Develop and implement practices that align with company objectives
Collaborate with cross-functional partners to ensure consistency and quality in service delivery
Influence the direction of service offerings and support innovation within the Experience Team
Impact
This role holds significant influence over how ServiceNow delivers value to customers. The Senior Director will help set standards that elevate the customer experience and improve operational efficiency across the organization.
About ServiceNow
ServiceNow is a global leader in digital workflows, empowering organizations to improve their operational efficiency through innovative technology solutions. With a commitment to customer satisfaction and a culture of continuous improvement, ServiceNow focuses on delivering exceptional service through its platforms and services.
Full-time|$191K/yr - $280K/yr|Remote|Remote, United States
Join Precision AQ - Market Access Marketing, the premier payer marketing agency in the nation. We collaborate with leading global pharmaceutical and life sciences organizations to facilitate the accessibility and affordability of innovative treatments. Our expertise lies in illustrating the economic, clinical, and social value of cutting-edge medical solutio…
Full-time|$191K/yr - $280K/yr|Remote|Remote, United States
Precision AQ - Market Access Marketing is the leading payer marketing agency in the nation, committed to partnering with global pharmaceutical and life sciences companies to develop innovative treatments that ensure medicines are both accessible and affordable. Our expertise lies in showcasing the economic, clinical, and societal value of creative medical solutions to payers, providers, patients, and policymakers. The Senior Director of Access Experience Team (AET) will collaborate closely with Precision leadership, account teams, and clients to drive strategic initiatives. This pivotal role includes serving as the team lead for one or more clients and fostering impactful relationships.
Jobgether is hiring a Director of Accessibility based in the US. This leadership role centers on advancing accessibility across all products and services, with a focus on building inclusive experiences for every user. Role overview The Director of Accessibility will lead company-wide initiatives to improve accessibility. This includes overseeing a dedicated team, ensuring compliance with relevant standards, and driving projects that make digital experiences usable for people of all abilities. Key responsibilities Guide and manage accessibility projects from assessment through implementation. Ensure products and services meet accessibility standards and legal requirements. Work closely with cross-functional teams to integrate accessibility best practices into design and development. Advocate for accessibility within the organization and help shape a culture of inclusivity. What you bring Expertise in accessibility standards and solutions. Experience leading teams focused on accessibility. Strong collaboration skills across multiple departments. Commitment to improving user experience for people of all abilities.
Role Overview ServiceNow seeks a Senior Director of Strategic Operations to join the Experience Team in Santa Clara. This leader shapes the customer journey and drives operational improvements that touch multiple functions. The position focuses on guiding strategic projects that strengthen user experience and support the company's goals. What You Will Do Lead initiatives that improve how customers interact with ServiceNow products and services Streamline operations by working across teams and departments Develop and implement practices that align with company objectives Collaborate with cross-functional partners to ensure consistency and quality in service delivery Influence the direction of service offerings and support innovation within the Experience Team Impact This role holds significant influence over how ServiceNow delivers value to customers. The Senior Director will help set standards that elevate the customer experience and improve operational efficiency across the organization.
The Director of Patient Access plays a critical role in ensuring that patients receive the highest level of service and support as they navigate the healthcare system. This position involves overseeing the patient access team, developing strategic initiatives to improve patient flow, and enhancing the overall patient experience. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a deep understanding of patient access processes.
Innovators Wanted Are you someone who thrives on tackling challenges that seem insurmountable? If this notion excites you, continue reading!In 2015, we introduced a groundbreaking "moneyball for biotech" strategy, merging promising early-stage research from academia under a unified financial approach to mitigate risks and catalyze innovation. This model empowers dedicated scientists and small expert teams to drive progress. Our mission is to bridge the gap to transformative advancements in rare diseases, expediting the development of life-changing therapeutics for patients with critical unmet needs.At BridgeBio, we embrace curiosity and experimentation—championing the ethical and strategic application of AI to enhance clarity, efficiency, and quality in our work. Key ResponsibilitiesThe Director/Senior Director of Managed Access will be instrumental in shaping the strategy and operations of the BridgeBio Managed Access Program, aimed at delivering our medicines to patients in regions where commercial efforts are not yet pursued. As part of our commitment to providing impactful medications globally, this position requires collaboration across various functional teams within BridgeBio, including Management, International, Medical, Regulatory, Supply Chain, Quality Assurance, Pharmacovigilance, Legal, Finance, and Commercial. This role also involves extensive interaction with external stakeholders to ensure effective program implementation.
Full-time|$270K/yr - $320K/yr|On-site|South San Francisco
At Alumis Inc., we are dedicated to revolutionizing treatment for patients suffering from autoimmune diseases through precision medicine. Despite the advancements in treatment over the past twenty years, numerous patients with immunologic conditions still experience challenges. Our ambition is to fundamentally alter the outcomes for these individuals.We are on the lookout for a dynamic and results-driven Senior Director to strategically shape and implement our U.S. market access strategy for a late-stage immunology asset focused on dermatology. This pivotal role, reporting to the Senior Vice President of Market Access, is tailored for an individual who flourishes in a streamlined environment, takes initiative beyond their title, and propels strategy through effective execution.As a vital member of our compact senior team, you will be expected to deliver significant impact without the extensive infrastructure typical of larger organizations. This position is ideally suited for professionals who have thrived in complex dermatology markets and are eager to evaluate challenges, pinpoint viable solutions, make decisive choices, and work efficiently.
Unleash Your Creativity at Access.Become a part of our dynamic team where we create and deliver memorable experiences that ignite creativity, foster connections, and bring imaginative concepts to life—all while enjoying the journey.We are on the lookout for a Senior Creative Associate to join our Chicago team. While this position is primarily remote, monthly in-person team meetings in Chicago are essential. Occasional travel to vendor locations with the team may also be required, so a willingness to engage in face-to-face interactions is crucial.Your RoleAs a Senior Creative Associate at Access, you will collaborate with the Creative Team to craft strategic and innovative proposals as well as engaging sales and marketing materials. This role involves working closely with a diverse range of suppliers, and also includes administrative support to ensure smooth operations within the Creative Team.Key ResponsibilitiesCreative & Technical MasteryUtilize creative tools and platforms to enhance visual storytelling, refine imagery, and support proposal development.Contribute to content conceptualization and lead smaller-scale proposals while collaborating on larger projects with Creative Managers.Engagement and Market DifferentiationUse creative tools and industry platforms (e.g., Pinterest, BizBash, PartySlate) to develop unique concepts that enhance engagement and distinguish Access in the marketplace.Continue to build expertise in Statement of Work (SOW) creation, vendor negotiations, and budget management.Formulate strategies to enhance gross profit by integrating transportation logistics and value-added tactics.Achieve proficiency in managing pricing sheets, sourcing quotes, and ensuring margin objectives are met through precise SOW integration.Operational & Data OversightCreate and maintain personal dashboards to monitor vendor activities, data accuracy, and project progress, ensuring information integrity across all systems.Initiate and manage vendor relationships through account setups, vetting, and regular updates.
Definium Therapeutics, previously known as Mind Medicine, is a pioneering clinical-stage biopharmaceutical firm devoted to innovating novel therapeutic candidates aimed at treating brain health disorders. Our vision is to establish ourselves as the global frontrunner in the development and provision of treatments that create new pathways for enhancing patient outcomes. Our robust pipeline features cutting-edge product candidates, both with and without acute perceptual effects, targeting neurotransmitter pathways critical to brain health.Founded in 2019, we are on a continual trajectory of growth, expanding our global reach. We are in constant pursuit of dynamic individuals across various clinical, technical, and operational domains to enhance our team of dedicated and insightful professionals.
Part-time|On-site|Palm Coast, Florida, United States
At Experience Senior Living, our team consists of passionate professionals dedicated to empowering individuals as they age, ensuring they live life to its fullest potential. Our diverse team includes creators, architects, caregivers, and more, all united by a common goal to positively impact the lives of our residents and their families.We are excited to welcome a Part-Time Resident Experience Ambassador to our vibrant team!Key Responsibilities: Facilitate engaging social activities, games, arts and crafts, cooking sessions, movies, outings, and outdoor time in accordance with the scheduled activities. Collaborate with the Resident Experience team to introduce innovative ideas and encourage resident suggestions to enhance our monthly programming. Assist in customizing the Resident Experience plan tailored to each resident's needs. Ensure all residents receive the monthly activity calendar. Foster a welcoming environment by inviting and encouraging resident participation at their comfort level. Support residents in attending activities by providing necessary transportation. Utilize Lifeloop technology to document attendance for all activities and individual interactions. Identify and communicate any personal, emotional, cognitive, or environmental concerns affecting residents’ ability to engage in activities to the Resident Experience Director. Maintain a strong customer focus, treating every individual with respect and integrity. May operate the company vehicle as needed for community activities. Perform other related duties as assigned.
About Avalere HealthAt Avalere Health, we are united by a singular mission: to ensure EVERY PATIENT POSSIBLE receives the care they need. Our dedicated teams in Advisory, Medical, and Marketing collaborate to create innovative solutions that eliminate barriers in healthcare, ensuring that no patient is overlooked. We believe that our mission thrives on enriching, purpose-driven careers that empower our team to make meaningful contributions to patient lives. We foster a culture where our employees can fully express their identities, leveraging diverse backgrounds and skills to make a difference for every patient, everywhere. Our flexible working approach enables our global teams to choose their preferred work environment, whether that's from the office or home, based on team and client needs. Our major hubs in London, Manchester, Washington, D.C., and New York function as collaboration spaces, while we provide ample support and social opportunities for remote employees. Inclusivity is central to our culture. We actively support our employees in being their authentic selves through our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups enhance our commitment to diversity, equity, and inclusion, and offer platforms for connection, learning, and social engagement. Furthermore, we are recognized as a Fertility Friendly employer, providing enhanced parental leave and a flexible culture to support all employees through their family planning journeys. We are committed to the professional growth of our employees, providing daily career development opportunities, access to thousands of on-demand training sessions, regular career discussions, and avenues for global career mobility across various capabilities. As a proud participant in the Disability Confident Scheme, we ensure equitable interview practices for candidates with disabilities, long-term health conditions, or neurodiversity. If you require any accommodations during the application process, please inform us.
Access Your Potential.Join us in crafting dynamic and unforgettable experiences that ignite inspiration, foster connections, and unleash creativity—while enjoying the process.We’re on the lookout for a Director of Events in San Diego, CA!Become a pivotal part of our mission to design and execute memorable experiences that motivate individuals and lead a top-tier Events team throughout the West territory. At Access, you will engage in collaboration, innovation, and operational excellence while nurturing a culture rooted in creativity, accountability, and outstanding client service.This impactful leadership position is tasked with directing a team of event experts who orchestrate intricate corporate meetings, incentive programs, and large-scale events across the region.Position OverviewAs the Director of Events (DOE), you will define the strategic vision and oversee the comprehensive management of the Events team, ensuring operational excellence across all initiatives within the West territory.You will guide a team dedicated to delivering sophisticated corporate meetings, incentive programs, and large-scale events, guaranteeing that all projects adhere to Access's standards for quality, profitability, and client satisfaction.Your responsibilities will include managing team dynamics, performance metrics, and project assignments while ensuring exceptional client delivery, robust financial results, and seamless interdepartmental collaboration. The DOE will work closely with Sales, Creative, and executive leadership to drive innovation, support territorial expansion, and foster a strong, solution-oriented team environment.This role is crucial in guaranteeing that programs are executed to the highest standards while achieving revenue, profitability, and client satisfaction targets.Key ResponsibilitiesTeam Leadership & DevelopmentProvide leadership and mentorship to Senior Managers, Event Managers, and Event Associates, encouraging professional growth and long-term engagement.Promote a culture of creative excellence, accountability, and continuous learning through coaching and regular team alignment.Collaborate with Talent Operations and executive leadership to recruit, onboard, and nurture a diverse pipeline of future leaders.Utilize KPIs and analytics to enhance team performance and program outcomes.
Unleash Your Creative Potential with Access.Join our dynamic team and help craft unforgettable experiences that ignite passion, foster connections, and bring imaginative ideas to fruition—all while enjoying the journey!We are seeking a talented Director of Creative Services based in Las Vegas, NV!This hybrid role will be based in our Las Vegas office, with travel required approximately twice a month to Arizona. Candidates must reside in the Las Vegas area.Role OverviewAs the Director of Creative Services at Access, you will lead the creative vision and strategic direction for proposal development and program design throughout the Southwest region. Your expertise will be pivotal in driving revenue growth and enhancing the creativity of our programs, while also managing the Southwest Creative team to achieve key objectives across Nevada and Arizona.Key ResponsibilitiesCreative and Technical LeadershipFormulate and execute the creative vision for proposal developments, ensuring that all outputs align with Access’s brand identity, business aspirations, and innovative spirit.Synchronize creative systems, tools, and workflows with departmental goals to enhance storytelling, improve sales metrics, and facilitate sustainable growth.Act as the guardian of our brand, ensuring coherence in our visual identity, messaging, and trend engagement across all client interactions.Drive innovative design strategies by interpreting cultural trends, audience preferences, and industry advancements into captivating creative strategies and actionable initiatives.Conduct national trend workshops and cross-functional creative sessions to inspire ideation, elevate brand identity, and unify the creative narrative across teams.Manage the financial aspects of creative development, overseeing budget planning, aligning cost strategies with leadership goals, and guiding teams to balance creativity with profitability.Operational and Data ManagementEstablish creative data priorities and Salesforce reporting standards to improve forecasting accuracy, performance transparency, and vendor collaboration across all markets.
Full-time|$176.6K/yr - $198.7K/yr|Remote|Remote — Arlington, Virginia, United States
ABOUT COMMON APPAre you passionate about transforming higher education? Do you aspire to positively influence the college admissions landscape? At Common App, we are dedicated to dismantling barriers and empowering students to pursue a brighter future. As a national not-for-profit organization, we champion access, equity, and integrity in the college admissions process. Annually, we assist over 1 million students, a third of whom are first-generation, in applying to more than 1100 diverse member colleges and universities through our free online application platform.If you are a seasoned K-12 professional eager to contribute to a mission-driven non-profit that leverages innovative technology to enhance the college admissions experience, Common App could be the ideal fit for you. We are currently seeking a Senior Director, Access Partnerships.KEY RESPONSIBILITIESAs part of the Network Growth division and reporting directly to the VP of Network Growth, you will spearhead initiatives to establish, nurture, and expand partnerships with community-based organizations and leaders, from K-12 to transfer and other postsecondary avenues. The Senior Director, Access Partnerships will be instrumental in developing partnerships that utilize technology solutions to tackle barriers and enhance access to post-secondary opportunities. This role requires a strategic thinker with deep knowledge and experience in both K-12 systems and higher education. You will create innovative pathways for Common App to engage more students, particularly those from communities below the national median income.With experience collaborating with state agencies, large school districts, and community-based organizations (CBOs), you will set strategic objectives and work across the organization to position Common App for impactful partnerships that effectively increase student access to our resources for pursuing post-secondary opportunities.Common App has set an ambitious goal to connect with a greater number of students from underrepresented communities in higher education, and these partnerships are vital to achieving this mission. As partnerships are formed, you will construct and lead a team to ensure seamless collaboration and sustained efforts. Internally, you will work closely with colleagues to ensure that Common App's interactions with states, CBOs, and large districts yield significant impact.
Join Amylyx Pharmaceuticals as the Senior Director of Market Access Strategy, where you will lead our efforts to enhance market access for our innovative therapies. This position requires a strategic thinker with a proven track record in developing and executing market access strategies in the biotechnology or pharmaceutical sectors. You will collaborate with cross-functional teams to ensure our products reach the patients who need them most.
As the Senior Director of Market Access Consulting at Precision AQ, you will spearhead the expansion and evolution of our consultative services tailored for life sciences clients. This pivotal leadership role within the consulting team will involve not only the development of innovative business strategies but also the nurturing of key client relationships and the identification of growth opportunities. Your deep expertise in market access and distribution will be instrumental in delivering comprehensive solutions throughout the patient access continuum. This includes engagement with payers, providers, and patients, ensuring our clients achieve their revenue and sales objectives effectively. You will lead a high-performing consulting team, drive project delivery, and support the recruitment and development of talent, all while collaborating across various business units to execute our strategic goals.
Full-time|$175K/yr - $265K/yr|Remote|New York, NY, USA; Remote, United States
The Senior Director of Market Access Consulting will lead the growth and development of consulting services tailored for life sciences clients at Precision Medicine Group. This pivotal role involves generating new business, nurturing essential client relationships, and discovering avenues to expand existing services. The ideal candidate will possess extensive expertise in market access and distribution, with a comprehensive understanding of patient support services and the entire drug development and commercialization process. Key responsibilities include but are not limited to: Delivering market access solutions across the continuum, addressing the needs of payers, providers, and patients. Meeting revenue and sales targets through direct client engagement, while also supporting project leads in managing client relationships and project execution. Providing strong leadership and direction as part of the core consulting team, ensuring the delivery of high-quality consulting services to biopharmaceutical clients. Overseeing hiring, staffing, employee development, and fostering a positive company culture. Collaborating with various business units to devise and execute strategic initiatives. Identifying and developing new business opportunities while maintaining long-term client partnerships through proactive engagement and strategic solutions. Coaching, mentoring, and developing team members, including facilitating onboarding for new hires and planning career development initiatives.
Unlock Your Potential with Access!Join our vibrant team as we curate experiences that inspire, connect, and ignite creativity, all while having a blast.We are seeking an Associate Director of Staffing to be part of our fully remote, nationwide team.Position OverviewIn this national leadership role, the Associate Director of Staffing will be pivotal in developing and expanding Access's event staffing infrastructure across the United States. This leader will ensure national consistency, compliance, and operational excellence while guaranteeing that we have the workforce necessary for sustained growth.As a key collaborator, this role will act as the primary liaison among Staffing, Talent Acquisition, Talent & Culture (HR), Regional Operations, Finance, and Territory Leadership (Managing Directors and Operations leaders) to align workforce strategies with business demands, financial goals, and operational execution.Key ResponsibilitiesStrategic LeadershipOversee staffing operations nationwide, ensuring alignment with company values and goals.Create, uphold, and continuously improve staffing policies, Standard Operating Procedures (SOPs), and compliance systems.Collaborate with Talent & Culture for contractor management, legal compliance, and active roster audits.Establish measurable performance indicators and reporting systems for territory Event Staff.Identify opportunities for process improvements, automation, and scalable solutions to enhance operational efficiency.Compliance & Safety GovernanceConduct audits quarterly to eliminate inactive staff and verify roster accuracy.Monitor and report on the completion of mandatory training programs, including Workplace Harassment and Workplace Safety training for all active employees.Ensure that all staff undergo proper Access onboarding and re-certification as required.Work in conjunction with Risk Management to track incidents and maintain documentation for safety and insurance compliance.
ABOUT COMMON APPAre you passionate about transforming higher education and enhancing the college admissions experience? At Common App, we are committed to breaking down barriers and empowering students to pursue their educational aspirations. As a national not-for-profit organization, we champion access, equity, and integrity in the college admission process. Each year, we assist over 1 million students, including a significant number of first-generation applicants, in applying to more than 1,100 diverse member colleges and universities through our free online application platform.If you are a seasoned K-12 professional eager to contribute to a mission-driven organization that leverages innovative technology to improve the college admissions landscape, Common App is looking for you. We are currently seeking a Senior Director of Access Partnerships.KEY RESPONSIBILITIESAs part of the Network Growth division and reporting to the VP of Network Growth, you will spearhead initiatives to build, nurture, and enhance partnerships with community-based organizations and leaders, spanning K-12 to postsecondary education. Your role will focus on developing strategic alliances that utilize technology solutions to streamline access to postsecondary opportunities. With your extensive knowledge of K-12 education systems and higher education, you will create pathways for Common App to engage more students, particularly those from underserved communities. This position requires collaboration with state agencies, large school districts, and community-based organizations (CBOs) to set strategic goals and cultivate impactful partnerships that enhance student access to Common App resources.At Common App, we have set ambitious targets to expand our reach to students from underserved communities, and your leadership in forging partnerships will be essential to this mission. You will also build and manage a team dedicated to fostering collaboration and ensuring sustained efforts in partnership development.QUALIFICATIONSThis role requires:U.S. residency.Willingness to travel for biannual Common App Retreats.10+ years of experience in K-12 education, with a strong background in partnership development and higher education.
Full-time|$162K/yr - $250K/yr|On-site|San Francisco - 1800 Owens
Innovators Wanted When was the last time you achieved the extraordinary? If this question excites you, keep reading. In 2015, we revolutionized biotech with a “moneyball” approach, uniting promising early-stage research projects from academia under a single financial strategy to minimize risk and stimulate innovation. This model enables small teams of experts to pioneer groundbreaking advancements in rare diseases and develop transformative medications for patients with unmet needs at remarkable speed. Together, we explore uncharted territories, challenge norms, and empower individuals to tackle challenges. If you are someone who thinks outside the box, we invite you to join us and collaborate with some of the most esteemed professionals in the industry. Together, we will ask “why not?” and reshape the future of biopharma. At BridgeBio, we prioritize curiosity and experimentation, including the responsible use of AI to enhance clarity, efficiency, and quality of our work. What You Will Be Doing#LI-TC1We are seeking a Senior Manager/Associate Director of Market Access Marketing at BridgeBio to spearhead the tactical implementation of market access strategies for encaleret. This role involves all facets of Market Access Marketing including payer accounts, trade and distribution, pricing and contracting, patient support, and field reimbursement.The successful candidate will oversee the complete lifecycle of market access marketing materials, manage relationships with marketing agency vendors, and drive all activities related to new product launches. The ideal individual should thrive in a dynamic environment and demonstrate an ability to collaborate with various stakeholders, including business partners and healthcare professionals.
Mar 10, 2026
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