Senior Engineer in Operational Excellence

GetYourGuideBerlin

On-site Full-time

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Experience Level

Senior

Qualifications

QualificationsWe are looking for candidates with a strong engineering background, ideally with experience in operational excellence, incident management, and system reliability. Familiarity with observability tools such as Datadog is a plus. The ability to work collaboratively in a fast-paced environment and a commitment to continuous improvement are essential.

About the job

Role overview

GetYourGuide connects travelers with memorable experiences worldwide. As a Senior Engineer in Operational Excellence, this position supports teams in delivering reliable, efficient, and trustworthy services for millions of users. Based in Berlin, the role focuses on minimizing disruptions, strengthening user trust, and supporting a culture of operational excellence as GetYourGuide expands into AI-driven travel experiences.

What you will do

Collaborate closely with product teams to improve system reliability, speed, and confidence.
Reduce incident frequency, Mean Time to Detect (MTTD), and Mean Time to Recovery (MTTR).
Lead post-incident reviews and use findings to drive systemic improvements.
Develop tools and runbooks that help teams quickly diagnose and resolve production issues.
Promote a blameless culture around incident management and continuous improvement.
Participate in the infrastructure on-call rotation.
Advance observability using Datadog, including metrics, logs, traces, dashboards, and alerts.
Help teams define meaningful Service Level Objectives (SLOs) and set up actionable alerts to avoid alert fatigue.
Support engineers with production debugging tools and processes for independent troubleshooting.
Improve change management practices to ensure high-quality software releases.

Team mission

The Operational Excellence team works to prevent incidents before they occur and helps teams resolve them quickly when they do. This group champions reliability, observability, and cost efficiency, building the tools and practices that make operational excellence a shared goal across all product teams. The team’s work ensures GetYourGuide’s engineering organization can move quickly and confidently, delivering consistent, high-quality experiences to travelers.

Location

This position is based in Berlin, with the option to join colleagues in other global offices.

Learn more about working at GetYourGuide at getyourguide.careers.

About GetYourGuide

At GetYourGuide, we are passionate about transforming travel experiences. Our platform connects travelers with unique activities around the world, and we pride ourselves on providing exceptional service to ensure every journey is memorable and enjoyable.

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GetYourGuide helps travelers find and book memorable experiences in thousands of cities worldwide. The company has operated since 2009 and now includes a global team of more than 850 people, with headquarters in Berlin and 16 local offices. More details about the team and culture are available on the careers page. This Senior Software Engineer position sits within the Developer Enablement Team in Berlin. The focus is on building and maintaining internal tools and platforms that make engineering teams more productive. The role centers on backend development and aims to streamline workflows, automate processes, and improve the experience of developers across the company. What you will do Maintain CI/CD pipelines: Enhance and support continuous integration and deployment workflows using GitHub Actions and ArgoCD to ensure reliable delivery of services. Manage GitHub access: Oversee repository permissions and workflows, enabling secure and effective collaboration across teams. Improve testing tools: Build and maintain automated testing solutions for Java, JavaScript, and Python projects to help strengthen code quality. Enhance local development: Develop tools that make local development environments faster and more consistent, especially for testing purposes. Enable AI-assisted engineering: Contribute to the evolution of in-house AI agents and support the adoption of AI tools within engineering teams. Support diverse engineers: Collaborate with developers working in various programming languages to create cross-language tooling that improves productivity. Contribute pragmatically: Write clean, maintainable code for backend systems and internal developer tools.

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Software Engineer - Developer Enablement

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GetYourGuide’s Developer Enablement Team builds and maintains the internal tools and platforms that power engineering across the company. This backend-focused Software Engineer role centers on making development smoother and more productive for teams working with Java, JavaScript, and Python. What you will do Create and maintain tools that support engineering workflows Optimize CI/CD pipelines, focusing on GitHub Actions and ArgoCD Manage GitHub access and permissions for teams Enhance testing tools and improve local development processes Contribute to the adoption of AI-assisted engineering practices Who this role suits This position is a strong fit for early-career engineers with solid backend fundamentals and a drive to improve developer productivity. Curiosity, a willingness to learn, and the ability to collaborate with engineers from various backgrounds are important for success here. Location This role is based in Berlin. GetYourGuide has a global presence, with headquarters in Berlin and offices in cities such as New York and Bangkok. Learn more about careers at GetYourGuide at getyourguide.careers.

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About GetYourGuideGetYourGuide is the world's leading platform for unforgettable travel experiences, allowing travelers to uncover the best activities in their destinations. Since our inception in 2009, we have facilitated over 150 million bookings for tours, activities, and attraction tickets globally. With a dedicated team of over 800 travel experts and tech enthusiasts, we operate from our headquarters in Berlin, complemented by 17 local offices worldwide.Our Mission:At GetYourGuide, technology is the driving force behind our growth. Our Marketplace initiatives are redefining global travel experiences, and we invite you to join us in this mission. The features we develop allow customers to effortlessly book memorable experiences while empowering our partners to grow their businesses. This complex challenge presents a unique opportunity for you to create impactful solutions that scale across the globe.From crafting dynamic search and recommendation algorithms to designing new features that propel our growth, your contributions will have a tangible impact. We pride ourselves on pushing boundaries and discovering innovative ways to bring the magic of travel to people around the world.Our teams operate within cross-functional mission groups consisting of backend and full-stack engineers, mobile developers, data engineers, product managers, and designers.

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Data Engineer - Growth Data Engineering

GetYourGuide

Full-time|On-site|Berlin

Transform the future of travel Join GetYourGuide on an exciting journey to connect travelers with unforgettable experiences worldwide. Our platform is trusted by millions seeking unique activities, and we are dedicated to making every journey extraordinary - including yours! Are you ready to unlock your potential with a community of fellow explorers? Explore opportunities at our Berlin headquarters or in one of our local offices worldwide, from New York to Bangkok. Visit getyourguide.careers to embark on your next adventure. Team Mission Within the Growth Data Engineering team, part of the strategic Flywheel Data Engineering group, our mission is to establish trusted data foundations and self-service capabilities for customer growth in our marketplace. We ingest, integrate, and structure essential internal and external datasets into dependable tables, metrics, and data products, empowering GetYourGuide to acquire and retain customers efficiently. Our close collaboration with Growth Analytics, Product, and Data teams enables accelerated and confident decision-making. Your Mission Create end-to-end data solutions independently: Provide reliable, high-quality datasets and pipelines that support traveler-facing decisions (e.g., acquisition, conversion, engagement, retention). Act as a trusted thought partner: Collaborate with Product and Data teams to translate business needs into actionable outcomes and promote the adoption of self-service data capabilities. Exhibit technical excellence: Implement best practices in code quality, data modeling, testing, and monitoring; contribute to operational support to enhance reliability over time. Enhance existing production systems: Pragmatically refactor and simplify current pipelines/models, address data quality issues at their source, and execute targeted performance and cost optimizations within your scope. Contribute to team success: Engage in planning, roadmaps, code reviews, and knowledge sharing to elevate team effectiveness. Maintain an operational mindset: Balance operational responsibilities with new solution development, prioritizing improvements based on team service-level objectives.

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Engineering Manager, Activity Differentiation

GetYourGuide

Full-time|On-site|Berlin

Transform Global Travel ExperiencesEmbark on a journey with GetYourGuide as we redefine how people connect with remarkable travel adventures worldwide. Our commitment to delivering extraordinary experiences drives millions to seek unique activities they can trust. Join us and help make every journey unforgettable!Are you ready to unleash your potential alongside a vibrant community of fellow adventurers? Explore your next opportunity at our Berlin headquarters or in one of our local offices, from New York to Bangkok. Visit getyourguide.careers to begin your journey.Team MissionAccelerate growth across our Marketplace categories through innovative customer-facing product development.Your RoleLead hiring and performance evaluation for a diverse team of 6–7 engineers, ranging from junior to senior levels across mobile, backend, and frontend disciplines, while fostering an environment of growth and excellence.Collaborate closely with your Product Manager in a dynamic partnership to shape and execute the product roadmap, ensuring strong team ownership.Encourage a culture that thrives in uncertainty, embraces experimentation, and evolves continuously based on insights.Steer architecture and design conversations, ensuring high-quality technical decisions throughout the stack.Promote an experimental mindset, using data and customer feedback to validate concepts and iterate rapidly.Address complex technical challenges pragmatically in a customer-centric, multi-service environment.Work cross-functionally with stakeholders to drive impactful initiatives.Your SkillsA proficient engineering leader with a strong sense of ownership, aligning technical direction with team and stakeholder needs.Ability to navigate complex problem spaces, empowering your team to tackle challenges effectively.Passionate about using experimentation as a fundamental tool for discovery and decision-making.Possess a full-stack mindset, engaging meaningfully with both backend and frontend systems.Experience in integrating AI technologies into product development.A people-oriented leader who mentors and supports engineers at all levels without resorting to micromanagement.Deeply customer-focused, utilizing product judgment to inform the roadmap and priorities.Flourish in an international, collaborative environment, showcasing strong teamwork skills.

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Senior Engineer in Operational Excellence

GetYourGuide

Full-time|On-site|Berlin

Role overview GetYourGuide connects travelers with memorable experiences worldwide. As a Senior Engineer in Operational Excellence, this position supports teams in delivering reliable, efficient, and trustworthy services for millions of users. Based in Berlin, the role focuses on minimizing disruptions, strengthening user trust, and supporting a culture of operational excellence as GetYourGuide expands into AI-driven travel experiences. What you will do Collaborate closely with product teams to improve system reliability, speed, and confidence. Reduce incident frequency, Mean Time to Detect (MTTD), and Mean Time to Recovery (MTTR). Lead post-incident reviews and use findings to drive systemic improvements. Develop tools and runbooks that help teams quickly diagnose and resolve production issues. Promote a blameless culture around incident management and continuous improvement. Participate in the infrastructure on-call rotation. Advance observability using Datadog, including metrics, logs, traces, dashboards, and alerts. Help teams define meaningful Service Level Objectives (SLOs) and set up actionable alerts to avoid alert fatigue. Support engineers with production debugging tools and processes for independent troubleshooting. Improve change management practices to ensure high-quality software releases. Team mission The Operational Excellence team works to prevent incidents before they occur and helps teams resolve them quickly when they do. This group champions reliability, observability, and cost efficiency, building the tools and practices that make operational excellence a shared goal across all product teams. The team’s work ensures GetYourGuide’s engineering organization can move quickly and confidently, delivering consistent, high-quality experiences to travelers. Location This position is based in Berlin, with the option to join colleagues in other global offices. Learn more about working at GetYourGuide at getyourguide.careers.

Apr 29, 2026

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Data Engineer - Traveler Data Engineering

GetYourGuide

Full-time|On-site|Berlin

Transform the Travel ExperienceEmbark on an exciting journey with GetYourGuide, where we strive to connect travelers with unforgettable experiences worldwide. With millions relying on us for unique and trustworthy activities, we are dedicated to making every journey remarkable - including yours.Are you ready to unleash your potential within a community of fellow adventurers? Discover your next opportunity at our headquarters in Berlin or in one of our local offices across the globe, from New York to Bangkok. Visit getyourguide.careers to get started.Team MissionAs part of the Traveler Data Engineering team within the strategic Flywheel Data Engineering group, our mission is to establish robust data foundations and self-service capabilities for the traveler side of our marketplace. We ingest, integrate, and structure crucial internal and external datasets into reliable tables, metrics, and data products that enhance the customer experience throughout their journey. Collaboration with Product and Data teams is key to enabling faster and more confident decision-making.Your ResponsibilitiesIndependently Build End-to-End Data Solutions: Create reliable, high-quality datasets and pipelines that support traveler-related decision-making, including acquisition, conversion, engagement, and retention.Act as a Trusted Thought Partner: Collaborate closely with Product and Data teams to translate business needs into actionable outcomes and promote the adoption of self-serve data capabilities.Deliver High Technical Craft: Implement best practices in code quality, data modeling, testing, and monitoring. Contribute to the operational support of your delivered solutions and enhance their reliability over time.Enhance Existing Production Systems: Proactively refactor and simplify existing pipelines/models, address data quality issues at their source, and implement targeted performance and cost improvements.Contribute to Team Outcomes: Engage in planning, roadmapping, code reviews, and knowledge sharing to boost team effectiveness.Maintain a Strong Operational Mindset: Balance operational duties with the development of new solutions, using team SLOs as guidance.

Mar 11, 2026

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Senior People Partner - Engineering

GetYourGuide

Full-time|On-site|Berlin

Transform the Travel Experience Become part of the GetYourGuide adventure as we strive to connect people with unforgettable travel experiences worldwide. With millions relying on us for exceptional activities, we are dedicated to making every journey extraordinary—including yours. Are you ready to unleash your potential alongside a community of fellow explorers? Explore your next opportunity at our Berlin headquarters or one of our local offices spanning from New York to Bangkok. Visit getyourguide.careers to take your first step. Team Mission As People Partners, we empower leaders to cultivate healthy, high-performing teams that drive GetYourGuide’s mission of unlocking unforgettable travel experiences. We align our talent strategies with business needs to ensure every team reaches its fullest potential. This Senior People Partner role will collaborate with leaders in our engineering organization to shape our organizational design, support our transition to an AI-first engineering structure, and enliven our culture of high performance. Your Mission Collaborate with Engineering Leadership (Directors and Engineering Managers) to foster healthy, high-performing teams within our approximately 330-person engineering organization. Translate Business Strategy into People Strategy with a clear, prioritized roadmap addressing organizational health, capability needs, leadership development, talent acquisition, and cultural enhancement. Drive Organizational Design & Workforce Planning: Shape target organizational structures, support reorganizations and team evolutions, and partner with FP&A on annual people planning. Facilitate the Transition to an AI-First Organization by collaborating with leaders on capability development, adoption strategies, and change leadership. Execute Core People Processes with credibility and consistency for Engineering (performance cycles, calibrations, leveling inputs, compensation cycle support), continuously enhancing these processes in a dynamic tech environment. Your Toolkit Extensive Experience as a Senior People Partner in complex organizations: Proven ability to navigate scale and ambiguity (e.g., 1,000+ employees, multiple stakeholder teams/COEs, matrixed leadership), delivering results through influence. Deep Understanding of Engineering Organizational Dynamics (Engineering–Product interfaces, scaling patterns, role clarity, team health indicators). Strong Communication and Interpersonal Skills to build trust and rapport across all levels of the organization.

Apr 2, 2026

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Staff Engineer, Supply Technology (Backend Specialist)

GetYourGuide

Full-time|On-site|Berlin

Transform the Future of TravelBecome part of the GetYourGuide mission to connect travelers with unforgettable experiences worldwide. Our platform is trusted by millions for unique activities, all driven by our commitment to enhance each journey — including yours. Are you ready to unlock your potential alongside a community of fellow explorers? Explore your next opportunity at our Berlin headquarters or one of our regional offices worldwide, from New York to Bangkok. Visit getyourguide.careers to take the first step.Team MissionThe Supply Tech team empowers suppliers to deliver outstanding experiences at scale, enabling travelers to discover and book top-quality activities with confidence. We develop the essential platform and product capabilities that allow our supply partners to thrive: broadening their reach, maximizing revenue, differentiating their offerings, and streamlining operations through effective tools and support, all while ensuring a reliable marketplace characterized by fairness and transparency.Our group is driven by AI and a platform-oriented mindset, collaborating closely with Product, Design, Data, and Business teams to implement robust systems that scale within a complex supplier ecosystem. We grant engineers high levels of autonomy and ownership, encouraging practical trade-offs while maintaining high standards of quality, integrity, and long-term market adaptability.Your RoleEstablish the technical direction for Supply Tech: define target architecture, quality benchmarks, and multi-quarter technical initiatives that foster supplier growth (including self-serve onboarding, optimization, and quality assurance).Lead cross-functional collaboration on intricate projects: facilitate alignment, coordinate tasks across teams, and deliver measurable results while managing dependencies and trade-offs.Design and enhance scalable, maintainable systems facilitating supplier workflows (onboarding, catalog quality, and optimization cycles), emphasizing simplicity, resilience, and long-term viability.Elevate engineering standards and operational excellence: enhance reliability, monitoring, and incident preparedness; minimize systemic technical debt; and ensure our services operate safely at scale.Translate business objectives into technical strategies: collaborate closely with Product, Design, Data, and Commercial stakeholders to clarify outcomes, propose solution alternatives, and make decisions that balance speed, accuracy, and strategic flexibility.Develop effective methodologies for the team: promote reusable patterns (platform primitives, guidelines, etc.) and support engineering best practices.

Feb 18, 2026

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Data Engineering Manager - Supply

GetYourGuide

Full-time|On-site|Berlin

Transform the Travel ExperienceEmbark on an exciting journey with GetYourGuide, where we connect people with unforgettable travel experiences worldwide. Millions trust us for unique activities that enrich their travels, all driven by our dedication to making every journey remarkable—including yours.Are you ready to unleash your potential alongside a community of fellow adventurers? Explore your next opportunity at our Berlin headquarters or one of our global offices, from New York to Bangkok. Visit getyourguide.careers to start your adventure.Team MissionWithin the Supply Data Engineering team, part of the strategic Flywheel Data Engineering group, our mission is to establish trusted data foundations and self-service capabilities for the supply side of our marketplace. We ingest, integrate, and structure vital internal and external datasets into reliable tables, metrics, and data products that empower GetYourGuide to onboard suppliers, enhance their success, and scale supply operations. Our close collaboration with Supply, Product, and Data enables teams to work swiftly and confidently.Your RoleLead a High-Performing Team: Recruit, coach, and support data engineers to excel, providing clear expectations, direct feedback, and performance management.Set Direction and Deliver Results: Shape the roadmap, strategy, and long-term vision for Supply Data Engineering, aligning with the priorities of Product, Sales, and Data partners.Act as a Trusted Advisor: Build strong relationships across Supply, Product, and Data, promoting the adoption of trusted datasets and self-serve capabilities.Enhance Technical Excellence: Ensure a robust data architecture, reliability, and quality. Establish effective engineering practices and standards while balancing hands-on technical leadership with team leadership.Drive Critical Decisions: Lead initiatives integrating internal and external datasets to support dynamic pricing, availability and inventory optimization, and quality improvements.

Feb 27, 2026

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Engineering Manager, AI Platform

GetYourGuide

Full-time|On-site|Berlin

Transform the Travel ExperienceJoin GetYourGuide in reshaping the way people explore the world. We connect millions with unique and memorable activities, driven by our dedication to making every journey extraordinary—including yours.Are you ready to unlock your potential alongside a community of fellow adventurers? Explore your next opportunity at our Berlin headquarters or one of our global offices, from New York to Bangkok. Visit getyourguide.careers to take the first step.Team MissionAt the AI Platform team, our goal is to empower Mission Teams across GetYourGuide to independently build and operate robust LLM features, democratizing AI development while ensuring the product quality our users expect.As the Engineering Manager for our AI Platform team, you will spearhead the vision, strategy, and execution necessary to enable and scale AI-powered capabilities across our product range. You will oversee the development and evolution of a centralized AI infrastructure designed to make LLM development systematic, reliable, and scalable. Your team will create evaluation systems, abstraction layers, and safety measures, enabling Mission Teams to deploy AI features with confidence and speed, ensuring GetYourGuide delivers trustworthy, high-quality AI experiences to travelers worldwide.Your ResponsibilitiesLead hiring and performance management processes for your Engineering team, empowering your engineers to excel in this dynamic and rapidly evolving field.Drive impactful projects and outcomes by managing the team’s roadmap and portfolio allocation.Tackle complex technical challenges that span multiple services and business domains, ensuring Mission Teams can create production-grade LLM features confidently.Promote best practices for LLM development across the technology landscape.Balance the pace of innovation with production standards to ensure the platform supports speed without compromising quality, security, or reliability.Establish strategic partnerships with key stakeholders across product and engineering leadership, as well as vendor relationships, to align platform capabilities with business objectives.Your Skill SetYou possess a strong sense of ownership, ensuring that technical and product plans align with stakeholder interests, team goals, and organizational objectives.You approach complex problems with an open mind and a collaborative spirit.

Feb 18, 2026

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Senior AI Enablement Engineer

GetYourGuide

Full-time|On-site|Berlin

Join GetYourGuide as a Senior AI Enablement Engineer, where you will leverage your expertise in artificial intelligence to enhance our product offerings. In this pivotal role, you will collaborate with cross-functional teams, driving the integration of AI technologies into our platforms, ultimately enhancing user experience and operational efficiency.Your contributions will shape the future of travel experiences, directly impacting how customers interact with our services. If you are passionate about AI and ready to make a significant impact in a dynamic environment, we want to hear from you!

Apr 8, 2026

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