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Senior Engineer, Professional Services - NICE CXone

Remote Full-time

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Experience Level

Senior

Qualifications

The ideal candidate should possess a strong technical background, experience in software development, and familiarity with Contact Center technologies. Experience with agile methodologies and a collaborative mindset are essential for success in this role.

About the job

At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.

The Senior Engineer for NICE CXone Professional Services will play a crucial role in the development, testing, and delivery of the NICE CXone software platform. This position is highly technical and hands-on, requiring both business acumen and technical consulting skills. You will be responsible for implementing the NICE CXone software, leveraging your expertise in diverse Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including (but not limited to) product design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with fellow developers in an agile or waterfall development setting.

This is a fully remote position based in the Philippines.

About TTEC Digital

TTEC Digital is dedicated to transforming customer experience through innovative solutions and a people-first approach. We strive to create a productive environment that fosters employee growth and satisfaction.

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