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Experience Level
Senior
About the job
At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.
The Senior Engineer for NICE CXone Professional Services will play a crucial role in the development, testing, and delivery of the NICE CXone software platform. This position is highly technical and hands-on, requiring both business acumen and technical consulting skills. You will be responsible for implementing the NICE CXone software, leveraging your expertise in diverse Contact Center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all technology tiers, including (but not limited to) product design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaboration with fellow developers in an agile or waterfall development setting.
This is a fully remote position based in the Philippines.
At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.The Senior Engineer for NICE CXone Professional Services will play a crucial role …
At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.
Join Nice as a Professional Services Engineer specializing in Customer Success and Customer Experience (CX). In this pivotal role, you will work closely with clients to ensure they derive maximum value from our solutions. You will engage with customers to understand their needs, provide technical expertise, and deliver tailored solutions that enhance their overall experience.
At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.
At NiCE, we believe in pushing boundaries and redefining excellence. We are driven by ambition and innovation, always striving to set and exceed the highest standards. If you share our passion for challenge and success, we invite you to explore an unparalleled career opportunity with us that promises to ignite your potential.About the RoleThe Professional Services Engineer is a pivotal, client-facing role that delivers specialized expertise and solutions for NICE's suite of products and services. This includes the implementation, configuration, and optimization of AI-driven applications, such as chatbots and knowledge assistants, tailored for enterprise contact centers. This position seamlessly blends technical and business responsibilities, requiring close engagement with clients to understand their needs and deliver cutting-edge solutions.As part of our rapidly expanding professional services team located in Manila, you will become a subject matter expert in MPower Proactive AI Agents, championing high-quality implementations and providing analytical support to clients worldwide.Initially collaborating with teams in both the EU and US, you will facilitate implementation and support for our existing and new clients. As our MPower Proactive AI Agents extend into the APAC region, our Manila team will take the lead in implementation, quality assurance, support, and local client delivery.Responsibilities:Develop expertise in the MPower Proactive AI Agents solution, encompassing data models, reporting structures, and AI functionalities.Design, develop, and uphold reports, dashboards, and analytics tools that deliver vital business insights to both internal and external stakeholders.Engage with clients to comprehend their business requirements and workflows, translating these into effective business intelligence solutions.
At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.
Join Nice Ltd. as a Professional Services Engineer focused on Implementation, where your expertise will be pivotal in driving successful project delivery and enhancing client satisfaction. You will collaborate closely with cross-functional teams to facilitate the integration of our solutions.
Join Nice Ltd. as a Professional Services Engineer focusing on Customer Success and Customer Experience (CX). In this role, you will be pivotal in ensuring the satisfaction of our clients by providing top-notch technical solutions and support. You will collaborate with clients to understand their needs, implement effective solutions, and ensure a seamless integration of our products into their operations.
Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this pivotal role, you will be responsible for enhancing the quality and efficiency of our services by implementing automation solutions and ensuring rigorous testing practices.
Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this role, you will work closely with clients to ensure our products meet the highest standards of quality while implementing automation solutions that enhance efficiency and reliability.Your responsibilities will include designing and executing test plans, identifying and resolving issues, and collaborating with cross-functional teams to deliver exceptional solutions. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and customer satisfaction.
Join Nice Ltd. as a Professional Services Engineer specializing in Implementation. In this pivotal role, you will leverage your technical expertise to guide clients through successful integrations of our innovative solutions. You will collaborate with cross-functional teams, ensuring the delivery of high-quality services that meet client needs and drive satisfaction.
Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey
At NiCE, we embrace challenges without limits, continuously pushing our boundaries. We are ambitious innovators, driven to succeed and exceed expectations. If you share our passion for excellence, we invite you to explore a career opportunity that ignites your potential.MPower Proactive AI Agents, now part of the NICE CXOne suite, leads the market in proactive conversational AI.Our cloud-based platform, MPower Proactive AI Agents, is designed for proactive, omni-channel communication, utilizing artificial intelligence, natural language understanding, and machine learning. This enables global brands to revolutionize their customer engagement strategies. MPower Proactive AI Agents not only reduces operational costs compared to traditional call centers but also achieves three times the engagement rates, enhancing customer experience while driving corporate KPIs more effectively.Role OverviewAs we expand our operations in Manila, we are seeking a Senior Data Engineer to join our team. In this pivotal role, you will become an expert in MPower Proactive AI Agents, delivering exceptional implementations, analyses, and support to clients worldwide.You will initially collaborate with teams in the EU and US to provide implementation and support to our existing and new clients. As MPower Proactive AI Agents grows in the APAC region, the Manila team will also spearhead implementation, quality assurance, support, and delivery for local clients.Primary ResponsibilitiesBecome a subject matter expert in the MPower Proactive AI Agents solution, including data models, reporting frameworks, and AI-driven functionalities.Design, develop, and maintain reports, dashboards, and analytical tools that deliver critical business insights to internal stakeholders and external clients.Train team members, partners, and clients on data structures and reporting tools.Conduct research and perform data analysis to diagnose issues, assess impacts, and identify anomalies in data.Collaborate with global, cross-functional teams to analyze customer journeys, identify trends, and create comprehensive reports and dashboards.Stay abreast of modern technologies, including AI-enabled data management and automation tools, continually adapting to advancements.Lead the definition and implementation of optimization strategies, leveraging profound insights from data.
Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you share our drive, we can offer you a career opportunity that will ignite your passion.What does the role entail?As an Implementation Engineer, you will work closely with both new and existing clients to successfully implement NiCE products, leveraging your expertise in configuring the NiCE portal. You will be the primary point of contact in setting up and implementing technical systems and applications, utilizing a variety of configuration tools within the NiCE platform.You will collaborate with Engagement Managers and Implementation Consultants to ensure the effective implementation and configuration of client portals. Additionally, you will troubleshoot issues during the implementation phase and support User Acceptance Testing (UAT). Each Implementation Engineer will manage multiple customer engagements concurrently.Furthermore, you will lead various projects aimed at improving configuration and implementation processes. This includes documenting configuration steps and developing strategic plans for implementing specific products or features, while also providing valuable feedback to the Product Management team for product enhancements.This position does not include supervisory responsibilities and reports directly to the Manager of Implementation Engineering.How will you make an impact?Collaborate with clients and NiCE teams to configure features and products for both new and existing clients.Adhere to established project deadlines to ensure timely delivery.Assist customers in maximizing the value of their investment in the NiCE platform.Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.Maintain comprehensive knowledge of NiCE products, components, and services.Ensure the involvement of cross-functional resources, such as Quality Assurance, throughout the implementation and support phases.Work with other NiCE teams to improve processes and design more efficient configurations for client portals.Provide clear and transparent project status updates.Demonstrate strong attention to detail.Develop innovative solutions to complex problems, resulting in high levels of customer satisfaction.Do you have what it takes?
At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.
At NiCE, we embrace boundless challenges and strive to surpass our limits. Our ambition drives us to innovate and succeed. If you share our passion, we invite you to explore an extraordinary career opportunity that will ignite your potential.We are looking for a meticulous and strategic Senior Cloud Operations Engineer, CX to lead the planning, coordination, and implementation of Salesforce releases across various environments. This role is crucial in ensuring that new features, enhancements, and bug fixes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will possess a profound understanding of Salesforce architecture, DevOps methodologies, and release governance.
At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.
Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.
At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.
At TTEC Digital, we empower our clients by cultivating a workplace where employees feel appreciated and supported, as we believe that an exceptional customer experience starts with a committed workforce. Our goal is to create an environment where employees can excel and thrive.The Senior Engineer for NICE CXone Professional Services will play a crucial role …
At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.
Join Nice as a Professional Services Engineer specializing in Customer Success and Customer Experience (CX). In this pivotal role, you will work closely with clients to ensure they derive maximum value from our solutions. You will engage with customers to understand their needs, provide technical expertise, and deliver tailored solutions that enhance their overall experience.
At NICE, we continually push the boundaries of what's possible. Our ambition drives us to be game changers in the industry, and we're committed to achieving excellence. If you're eager to take on exciting challenges and ignite your passion for innovation, we invite you to explore a remarkable career opportunity with us.What does the role entail?As a Senior Professional Services Engineer, you will be a pivotal customer-facing resource responsible for delivering specialized expertise and solutions surrounding NICE's innovative products and services. This includes implementing, configuring, and optimizing AI-driven applications—such as chatbots, knowledge assistants, and other digital solutions—tailored for enterprise contact centers. The role requires a blend of technical acumen and business insight, necessitating engagement with clients to accurately assess their needs, provide consultative support, and deliver state-of-the-art solutions.
At NiCE, we believe in pushing boundaries and redefining excellence. We are driven by ambition and innovation, always striving to set and exceed the highest standards. If you share our passion for challenge and success, we invite you to explore an unparalleled career opportunity with us that promises to ignite your potential.About the RoleThe Professional Services Engineer is a pivotal, client-facing role that delivers specialized expertise and solutions for NICE's suite of products and services. This includes the implementation, configuration, and optimization of AI-driven applications, such as chatbots and knowledge assistants, tailored for enterprise contact centers. This position seamlessly blends technical and business responsibilities, requiring close engagement with clients to understand their needs and deliver cutting-edge solutions.As part of our rapidly expanding professional services team located in Manila, you will become a subject matter expert in MPower Proactive AI Agents, championing high-quality implementations and providing analytical support to clients worldwide.Initially collaborating with teams in both the EU and US, you will facilitate implementation and support for our existing and new clients. As our MPower Proactive AI Agents extend into the APAC region, our Manila team will take the lead in implementation, quality assurance, support, and local client delivery.Responsibilities:Develop expertise in the MPower Proactive AI Agents solution, encompassing data models, reporting structures, and AI functionalities.Design, develop, and uphold reports, dashboards, and analytics tools that deliver vital business insights to both internal and external stakeholders.Engage with clients to comprehend their business requirements and workflows, translating these into effective business intelligence solutions.
At NiCE, we embrace challenges without limits, constantly pushing our boundaries. We are ambitious, transformative, and committed to winning. Our standards are set high, and we consistently exceed them. If you share our passion, we present you with an extraordinary opportunity to ignite your career.What does this role entail?As part of our expanding professional services team in Manila, you will become a champion and expert in Proactive AI, providing top-notch implementations, analyses, support, and more to clients globally.Initially collaborating with our teams in the EU and US, you will ensure quality assurance, automation, implementation, and support for both new and existing clients. As Proactive AI extends into the APAC region, our Manila team will spearhead local client implementations, quality assurance, support, and delivery.How will you contribute to our success?Implement MPower Proactive AI Agents under experienced engineers' guidance, from understanding requirements to configuration, testing, and deployment.Deliver quality-driven technical tasks in client engagements focusing on accuracy and satisfaction.Work with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.Analyze client needs and aid in translating business processes into automated solutions.Configure and customize the SaaS platform to align with customer requirements.Assist in documenting solution designs, integrations, and implementation workflows.Troubleshoot, debug, and resolve issues related to implemented solutions.Enhance customer journey optimization using MPower transactional data and basic analytics.Write and maintain SQL queries for effective reporting and data validation.Develop and debug JavaScript code to facilitate integrations and custom logic.Engage in knowledge sharing, documentation, and continuous improvement initiatives within the team.Provide implementation or post-go-live support as part of a shared on-call rotation.Perform additional duties as assigned to support Professional Services objectives.
Join Nice Ltd. as a Professional Services Engineer focused on Implementation, where your expertise will be pivotal in driving successful project delivery and enhancing client satisfaction. You will collaborate closely with cross-functional teams to facilitate the integration of our solutions.
Join Nice Ltd. as a Professional Services Engineer focusing on Customer Success and Customer Experience (CX). In this role, you will be pivotal in ensuring the satisfaction of our clients by providing top-notch technical solutions and support. You will collaborate with clients to understand their needs, implement effective solutions, and ensure a seamless integration of our products into their operations.
Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this pivotal role, you will be responsible for enhancing the quality and efficiency of our services by implementing automation solutions and ensuring rigorous testing practices.
Join Nice Ltd. as a Professional Services Engineer specializing in Quality Assurance and Automation within our Customer Experience (CX) division. In this role, you will work closely with clients to ensure our products meet the highest standards of quality while implementing automation solutions that enhance efficiency and reliability.Your responsibilities will include designing and executing test plans, identifying and resolving issues, and collaborating with cross-functional teams to deliver exceptional solutions. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and customer satisfaction.
Join Nice Ltd. as a Professional Services Engineer specializing in Implementation. In this pivotal role, you will leverage your technical expertise to guide clients through successful integrations of our innovative solutions. You will collaborate with cross-functional teams, ensuring the delivery of high-quality services that meet client needs and drive satisfaction.
Nice Ltd. is seeking a Lead Professional Services Engineer for the Customer Success team based in Manila, Philippines. This role centers on helping clients gain the most from Nice solutions and ensuring they achieve their goals with the company’s products. Key responsibilities Guide clients through each stage of product implementation, from initial setup to full deployment Share best practices to encourage strong adoption and ongoing use of Nice solutions Lead training sessions that help customers use Nice products with confidence Communicate effectively with both technical and non-technical contacts Requirements Solid technical background and practical experience with enterprise software Ability to explain complex topics to varied audiences Experience supporting customers during onboarding and throughout their journey
At NiCE, we embrace challenges without limits, continuously pushing our boundaries. We are ambitious innovators, driven to succeed and exceed expectations. If you share our passion for excellence, we invite you to explore a career opportunity that ignites your potential.MPower Proactive AI Agents, now part of the NICE CXOne suite, leads the market in proactive conversational AI.Our cloud-based platform, MPower Proactive AI Agents, is designed for proactive, omni-channel communication, utilizing artificial intelligence, natural language understanding, and machine learning. This enables global brands to revolutionize their customer engagement strategies. MPower Proactive AI Agents not only reduces operational costs compared to traditional call centers but also achieves three times the engagement rates, enhancing customer experience while driving corporate KPIs more effectively.Role OverviewAs we expand our operations in Manila, we are seeking a Senior Data Engineer to join our team. In this pivotal role, you will become an expert in MPower Proactive AI Agents, delivering exceptional implementations, analyses, and support to clients worldwide.You will initially collaborate with teams in the EU and US to provide implementation and support to our existing and new clients. As MPower Proactive AI Agents grows in the APAC region, the Manila team will also spearhead implementation, quality assurance, support, and delivery for local clients.Primary ResponsibilitiesBecome a subject matter expert in the MPower Proactive AI Agents solution, including data models, reporting frameworks, and AI-driven functionalities.Design, develop, and maintain reports, dashboards, and analytical tools that deliver critical business insights to internal stakeholders and external clients.Train team members, partners, and clients on data structures and reporting tools.Conduct research and perform data analysis to diagnose issues, assess impacts, and identify anomalies in data.Collaborate with global, cross-functional teams to analyze customer journeys, identify trends, and create comprehensive reports and dashboards.Stay abreast of modern technologies, including AI-enabled data management and automation tools, continually adapting to advancements.Lead the definition and implementation of optimization strategies, leveraging profound insights from data.
Role Overview NiCE is looking for a Senior Cloud Database Engineer based in Manila to help maintain and optimize SQL Server databases in a 24/7 operational setting. This role focuses on keeping systems running smoothly and securely at all times. What You Will Do Install, configure, upgrade, monitor, and maintain multiple SQL Server databases. Tune database and application performance to support continuous operations. Develop and enforce backup and recovery policies and procedures. Implement and manage security measures for databases. Create, maintain, and monitor SQL queries to support business needs. Take on additional tasks as assigned by management. Location This position is based in Manila, Philippines.
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. If you share our drive, we can offer you a career opportunity that will ignite your passion.What does the role entail?As an Implementation Engineer, you will work closely with both new and existing clients to successfully implement NiCE products, leveraging your expertise in configuring the NiCE portal. You will be the primary point of contact in setting up and implementing technical systems and applications, utilizing a variety of configuration tools within the NiCE platform.You will collaborate with Engagement Managers and Implementation Consultants to ensure the effective implementation and configuration of client portals. Additionally, you will troubleshoot issues during the implementation phase and support User Acceptance Testing (UAT). Each Implementation Engineer will manage multiple customer engagements concurrently.Furthermore, you will lead various projects aimed at improving configuration and implementation processes. This includes documenting configuration steps and developing strategic plans for implementing specific products or features, while also providing valuable feedback to the Product Management team for product enhancements.This position does not include supervisory responsibilities and reports directly to the Manager of Implementation Engineering.How will you make an impact?Collaborate with clients and NiCE teams to configure features and products for both new and existing clients.Adhere to established project deadlines to ensure timely delivery.Assist customers in maximizing the value of their investment in the NiCE platform.Continuously seek opportunities to enhance value and reduce time to value during the implementation phase.Maintain comprehensive knowledge of NiCE products, components, and services.Ensure the involvement of cross-functional resources, such as Quality Assurance, throughout the implementation and support phases.Work with other NiCE teams to improve processes and design more efficient configurations for client portals.Provide clear and transparent project status updates.Demonstrate strong attention to detail.Develop innovative solutions to complex problems, resulting in high levels of customer satisfaction.Do you have what it takes?
At NiCE, we believe in pushing boundaries and redefining standards. We are innovators, dedicated to excellence and driven to succeed. If you’re ready to join a dynamic team that thrives on challenges and seeks to make a significant impact, we have an exciting career opportunity for you!What does the role entail?The Senior Cloud Network Engineer will oversee the architecture and security of NiCE's public and private cloud networks.This position involves evaluating both current and emerging technologies, working closely with the DevOps team and various business units to develop and enforce best practices. You will engage with AWS, Azure, GCP, and NiCE's own private cloud environments.Deep expertise in cloud technologies, particularly AWS and Azure, is essential. Candidates should possess substantial knowledge in cloud-specific networking, including VPC/VNET design, peering, VPN Gateways, NAT Gateways, VGW, Cloud Load Balancers, Security Groups, and other cloud-related endpoints.A solid foundation in networking is required, with skills in advanced routing (BGP, OSPF), Firewalls, VPNs, Load Balancers, Ethernet switching, VoIP, and MPLS technologies. This role includes creating detailed design specifications and ensuring adherence to standards. You will also mentor fellow engineers and serve as the escalation point for cloud-related challenges.Your Impact:Act as an internal consultant across various business units, representing the Network team.Research and evaluate cloud technologies to meet current and future demands.Establish repeatable design strategies and automation processes.Update CloudFormation using JSON/YAML, Resource Manager, and Deployment Manager.Conduct design reviews of projects led by peers.Provide deep analysis and solve complex problems as the escalation point.Lead technical projects as needed.Communicate complex technical information effectively to diverse audiences, including stakeholders and engineers.
At NiCE, we embrace boundless challenges and strive to surpass our limits. Our ambition drives us to innovate and succeed. If you share our passion, we invite you to explore an extraordinary career opportunity that will ignite your potential.We are looking for a meticulous and strategic Senior Cloud Operations Engineer, CX to lead the planning, coordination, and implementation of Salesforce releases across various environments. This role is crucial in ensuring that new features, enhancements, and bug fixes are delivered efficiently, securely, and with minimal disruption to business operations. The ideal candidate will possess a profound understanding of Salesforce architecture, DevOps methodologies, and release governance.
At NICE, we are driven by our ambition to constantly challenge the status quo and redefine the limits of what's possible. We take pride in being innovators and leaders in our field, always aiming for excellence. If you're passionate about making a significant impact and seeking a rewarding career journey, we have an exciting opportunity for you.What does this role entail?As a Senior Implementation Engineer, you will play a pivotal role in delivering specialized expertise and innovative solutions for our NICE products and services. This position involves implementing, configuring, and optimizing AI-driven applications like chatbots, knowledge assistants, and other digital solutions for enterprise contact centers. You will blend technical acumen with business insight, collaborating closely with clients to understand their needs, provide consultative support, and deliver state-of-the-art solutions tailored to their requirements.
Role Overview NICE Ltd. is seeking a Senior Client Services Project Manager in Manila, Philippines. This position leads the implementation and delivery of client-focused projects, ensuring work aligns with scope, budget, and schedule. The role manages complex, enterprise-level projects from start to finish, always working within the Statement of Work (SOW). Acting as the main contact for clients, this person coordinates both internal and external teams to meet project objectives and deliver real value. Key Responsibilities Lead project planning, execution, and monitoring activities. Define project scope, objectives, and deliverables. Develop and maintain detailed project plans. Communicate goals, progress, and challenges to stakeholders. Proactively manage risks, issues, and action items. Conduct thorough post-project evaluations to capture lessons learned. Requirements At least 5 years of experience deploying SaaS solutions. Demonstrated success delivering enterprise-level projects. Strong knowledge of project management methodologies. Exceptional organizational and time management skills. Excellent communication and stakeholder engagement abilities. Current PM accreditation (PMP, Prince2, or AgilePM). Work Model and Culture NICE offers a hybrid work model called NICE-FLEX: 2 days in the office and 3 days remote each week. Office days focus on in-person meetings and collaboration. The company values learning and professional growth, with many internal career paths across roles and locations. Teams work together in an environment that encourages innovation and continuous improvement.
At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.
