Senior Group Manager - Transactional Quality

WNS Global ServicesQuezon City

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in quality management, preferably within a transactional environment. Strong analytical and problem-solving skills. Excellent leadership and team management capabilities. Ability to communicate effectively at all levels of the organization. Familiarity with quality standards and methodologies. Relevant certifications in quality management are a plus.

About the job

The Senior Group Manager - Transactional Quality at WNS Global Services oversees quality assurance for service delivery teams in Quezon City. This leadership role focuses on maintaining and improving standards across several operations, ensuring that processes consistently meet organizational expectations.

Main responsibilities

Lead quality assurance initiatives for transactional workflows
Design and roll out quality management strategies
Promote performance improvement and support operational excellence
Monitor service delivery to ensure it aligns with established quality benchmarks

Location

This position is based in Quezon City.

About WNS Global Services

WNS Global Services is a leading provider of business process management (BPM) services, delivering various solutions to enhance operational efficiency and drive business transformation. With a commitment to excellence and innovation, we empower our clients to achieve their strategic goals.

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