Senior Help Desk Technician

CGS FederalBoston, MA

Hybrid Full-time

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Experience Level

Senior

Qualifications

- Proven experience in help desk or technical support roles- In-depth knowledge of ITIL best practices- Strong interpersonal and communication skills- Ability to work both independently and collaboratively- Familiarity with remote support tools and techniques- Proactive problem-solving and customer service orientation

About the job

Join Our Team as a Senior Help Desk Technician

Employment Type: Full Time Hybrid

Department: Help Desk

CGS Federal is on the lookout for a dedicated and skilled Senior Help Desk Technician to provide exceptional Level 1 & 2 Help Desk (PC Assist) support services. This role is vital in assisting end users, including senior management, attorneys, support staff, and contractors, within the Executive Office for the United States Attorneys (EOUSA).

At CGS, we bring together motivated and innovative individuals to tackle the government’s most pressing challenges using state-of-the-art technology. We are searching for candidates who are passionate about contributing to government innovation, value collaboration, and possess the foresight to anticipate the needs of others. Our workplace fosters a supportive environment, encouraging professional growth through a variety of learning opportunities.

Key Responsibilities:

- Provide backup and restoration administration and support

- Offer file server support and user account/mailbox administration

- Install and troubleshoot software and hardware, including handheld devices

- Set up and support remote users while providing troubleshooting expertise

- Conduct end-user training and create procedural documentation

- Develop spreadsheets and databases for tracking IT-related information

- Record and update all IT-related tickets utilizing ITIL methodologies

- Create incident work-log entries and maintain accountability for IT inventories

- Assist in training new employees on standard desktop applications

- Prepare conference and training rooms for presentations, including all necessary audio/visual equipment

- Utilize online meeting platforms to facilitate and support virtual sessions

Qualifications:

- Proven experience in a help desk or technical support role

- In-depth knowledge of ITIL best practices

- Strong interpersonal and communication skills

- Ability to work independently and in a team-oriented environment

- Familiarity with remote support tools and techniques

- A proactive approach to problem-solving and customer service

If you are ready to contribute to a team that makes a difference, we encourage you to apply!

About CGS Federal

CGS Federal is a forward-thinking company dedicated to solving complex government challenges through innovative technology solutions. We value collaboration, creativity, and a commitment to excellence among our team members.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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