Adeeba E Services Pvt Ltd logoAdeeba E Services Pvt Ltd logo

Senior Inbound Technical Support Agent

On-site Full-time

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Experience Level

Senior

Qualifications

The ideal candidate will have:At least 3 years of experience in a technical support role. Strong communication skills, both verbal and written. Proficiency in troubleshooting hardware and software issues. Ability to work in a fast-paced environment and handle multiple inquiries. A passion for technology and helping others.

About the job

Join our dynamic team at Adeeba E Services Pvt Ltd as a Senior Inbound Technical Support Agent. In this role, you will be the first point of contact for customers seeking technical assistance. Your expertise will help resolve issues efficiently, ensuring customer satisfaction and loyalty.

Key responsibilities include:

  • Providing exceptional support for technical inquiries via phone, chat, and email.
  • Diagnosing and troubleshooting technical problems with various products and services.
  • Documenting customer interactions and solutions in our ticketing system.
  • Collaborating with team members to improve service delivery and customer experience.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading provider of innovative customer support solutions in Kolkata. Our team is committed to delivering top-notch service and support to clients around the globe.

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