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Senior ITOps Engineer

ZegoLondon, England, United Kingdom
On-site Full-time

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Experience Level

Senior

Qualifications

We seek an engineer who thrives in an automated and continuously improving environment, employing AI tools to enhance operational excellence in IT services. You should possess hands-on experience in managing identity, device, and SaaS tools at scale. Proven expertise in identity and access management at scale, including SSO, SAML, SCIM provisioning, and lifecycle management with Okta. Strong practical experience with MDM platforms, ideally Kandji (Iru), covering device enrollment, policy management, and compliance enforcement across macOS and iOS fleets. Robust experience in administering Google Workspace and related enterprise applications to maintain optimal performance and security.

About the job

Zego is working to change how motor insurance serves responsible drivers. Traditional policies can be complicated, expensive, and often miss the mark on individual driving behavior. Since 2016, Zego has focused on making insurance more affordable and accessible for careful drivers. Our customers include van operators, gig workers, and everyday car users, each at the heart of our mission. With tens of millions of policies sold and over $200 million raised, our journey is just getting started.

Role Overview

The Senior ITOps Engineer will help shape and strengthen Zego’s ITOps function. Service quality, security, and operational efficiency are top priorities. This role sits within a growing, technology-focused team and has a direct impact on how IT services support the business.

  • Deliver and improve IT services for a scaling company.
  • Build strong relationships with Engineering, Security, and other teams, acting as a trusted escalation point for IT and security issues.
  • Champion ITOps tools and automation, using metrics, ticket reviews, and process retrospectives to drive improvements.

Key Responsibilities

  • Raise service standards across ITOps and encourage adoption of security and compliance best practices.
  • Define and document technical solutions, including risk analysis and scalability, to align with business goals.
  • Review and improve existing processes and systems, focusing on automation to reduce manual workload.
  • Promote continuous learning and knowledge sharing within ITOps and across Zego.
  • Use AI tools and automation to streamline repetitive tasks, speed up responses, and improve IT service quality.

Qualifications

The ideal candidate brings a mindset of automation and ongoing improvement, using AI to drive operational excellence. Experience should include supporting business decisions with data and managing identity, device, and SaaS tools at scale.

  • Proven experience managing identity and access at scale, including SSO, SAML, SCIM provisioning, and lifecycle management with Okta.
  • Hands-on expertise with MDM platforms (preferably Kandji/Iru) for device enrollment, policy management, and compliance on macOS and iOS.
  • Strong background in administering Google Workspace and enterprise applications, with a focus on functionality and security.

Location: London, England, United Kingdom

About Zego

Zego is revolutionizing the motor insurance industry by offering innovative insurance solutions tailored to the needs of good drivers. With a commitment to simplicity and affordability, we prioritize our customers' driving habits to provide insurance that truly meets their needs. Our rapid growth and significant funding underscore our mission to make insurance accessible and fair for all.

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