Senior Manager, Client Experience

BoldrTacloban City, Leyte, Philippines

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven experience in client management and customer experience roles. Strong analytical skills and ability to interpret data. Excellent communication and interpersonal skills. Demonstrated leadership abilities and experience managing teams. Ability to think critically and strategically about client needs and solutions.

About the job

Join Boldr as a Senior Manager of Client Experience!

At Boldr, we are pioneers in creating exceptional client experiences globally while fostering dignified and meaningful job opportunities in diverse communities. Our vibrant team spans across five countries, united by a shared mission to make a substantial impact.

About Boldr

We are the first global B-Corp dedicated to elevating client experiences while promoting meaningful work.
Our diverse team is passionate about connecting individuals with shared values.
With over 1,000 team members today, we aim to expand our workforce to over 5,000 by 2027.

Our Core Values

Authenticity: Building genuine connections.
Curiosity: Driving our best work through continuous learning.
Dynamic: Embracing change for growth.
Ambition: Pairing visionary goals with operational excellence.
Empathy: The cornerstone of all great partnerships.

Your Role

As the Senior Manager of Client Experience, you will lead high-impact client accounts, focusing on enhancing customer support and experience workflows. Your primary responsibility will be ensuring the health and success of your assigned client accounts, guaranteeing top-tier service delivery, data integrity, and value creation. You will work closely with clients and internal stakeholders, advocating for improvements and innovation in our delivery processes. Additionally, you will guide (Senior) Team Captains in achieving service commitments and adherence to SLA agreements.

Why We Want You

We are seeking passionate, impact-oriented individuals who are committed to contributing to Boldr's mission. We value team members who give their all, share unique talents, and embody our core values: Curiosity, Dynamism, Authenticity, Empathy, and Operational Excellence.

Your Responsibilities

Client Relationship & Strategy

Act as the primary contact for strategic clients.
Develop a profound understanding of each client's business model and success metrics.
Analyze performance metrics and their correlation with business outcomes.
Translate data insights into actionable strategies for clients.
Collaborate with clients to identify avenues for process enhancement and added value services.
Facilitate business reviews that focus on insights and outcomes.
Provide proactive insights to aid clients in decision-making and strategic growth.

People & Performance Leadership

Lead, mentor, and develop a team of (Senior) Team Captains (TCs) to meet client expectations.

About Boldr

Boldr is a trailblazer in providing world-class client experiences while promoting access to dignified employment. Our global team is driven by a mission to connect individuals with shared values and create significant impact in communities worldwide.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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