Senior Manager - Customer Strategy & Design

deloitte6Midrand

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Minimum Required Qualifications:Tertiary qualification in Business, Finance, Accounting, Data Science, Computer Science, Engineering, or related fields. Industry-specific qualifications or equivalent experience. Desired Qualification:An MBA or Master’s degree in a relevant field will be highly advantageous.

About the job

We are on the lookout for a highly skilled Senior Manager specializing in Customer Strategy and Design. In this pivotal role, you will collaborate closely with the Customer Leadership team to enhance and expand the Customer Strategy & Design Offering. Your responsibilities will encompass capability development, market expansion initiatives, strategic implementation, revenue generation, and overseeing the successful delivery of Customer Strategy & Design projects.

This is a fantastic opportunity for you to sharpen your skill set in a customer-focused environment dedicated to fostering growth and delivering impactful solutions across various industries.

Key Responsibilities:

Delivery Excellence: Ensure outstanding quality results for our clients by utilizing CS&D tools, methodologies, and operational frameworks.
Strategic Insight: Leverage in-depth knowledge of disruptive trends and competitive activities to drive continuous enhancement and strategic relevance.
Performance Metrics: Assist clients in identifying key performance indicators (KPIs), pinpointing improvement areas, and influencing their strategic direction.
Relationship Building: Develop strong professional relationships with a diverse network of executives, employing a flexible influencing style to secure buy-in and drive impactful results.
Business Development: Support the business development and project execution of Customer Strategy and Design projects, addressing various client needs including:

Product innovation & design, product strategy management & execution
Growth strategy complemented by offering research & insights
Proposition design, pricing & promotions
Customer-centric operating models
Customer strategy & segmentation
Data and analytics
Digital marketing
Experience design

Creative Ideation: Quickly generate and articulate innovative concepts and compelling narratives to clients.
Exceptional Communication: Demonstrate outstanding communication abilities, capable of conveying complex technical concepts clearly and persuasively. Inspire and influence stakeholders at all levels through well-structured arguments supported by evidence, evaluations, and research.
Accountability for Outcomes: Foster a culture of accountability centered on customer and business outcomes. Develop solutions that address complex business challenges with valuable outcomes, ensuring high-quality, lean designs and implementations.
Vision and Leadership: Translate broader strategy into a compelling team vision and objectives, aligning the team to achieve key goals. Establish a strong leadership brand and inspire the team with passion, integrity, and appreciation for each member.
Cross-Functional Leadership: Lead a cross-functional team, integrating product strategy and design, while leveraging business insights.

About deloitte6

About Deloitte Africa Consulting ServicesDeloitte Consulting is at the forefront of innovation, transformation, and leadership. We pride ourselves on our ability to address our clients' most complex challenges. Our approach combines strategy and implementation, integrating business and technology insights to help clients excel in their markets. Our professionals are equipped to navigate intricate situations and manage multiple responsibilities simultaneously, balancing long-term projects with the immediacy of operational demands. We are dedicated to fostering an environment of continuous learning and offering enriching career opportunities. About Deloitte DigitalWe are the digital arm of Deloitte Consulting, focused on delivering innovative solutions that drive business transformation and create value for our clients.

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