About the job
Senior Manager, Customer Success
About Dexterity
At Dexterity, we are pioneers in the robotics industry, committed to revolutionizing the world through advanced technology. Our innovative solutions empower individuals to focus on creative and strategic tasks while our robots manage the repetitive and physically demanding activities.
Our journey begins with warehouse automation, where the demand for intelligent and resilient supply chains touches millions of lives and businesses globally. With our full-stack robotics systems, we excel at picking, moving, and packing with a level of skill, awareness, and learning akin to humans. Our solutions are software-driven, hardware-agnostic, and have successfully processed over 15 million goods in production. Our customer-centric approach drives every decision we make, as we continually ask ourselves how we can help our clients achieve more with our robotic technology.
Backed by esteemed investors like Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures, Dexterity stands as one of the fastest-growing companies in robotics. Join our diverse and passionate team, dedicated to making intelligent robots a reality!
Role Overview
As the Senior Manager, Customer Success, you will play a pivotal role in ensuring our customers' satisfaction and loyalty. You will oversee and implement activities for assigned customers throughout their contract lifecycle, including onboarding, training, and continuous support. This position emphasizes program management, where you will nurture customer relationships during the entire deployment of our robotics solutions. The ideal candidate will possess a proven ability to manage multiple clients, demonstrating resilience and adaptability in the face of complex customer challenges. You will be adept at forging strategic relationships and collaborating with various departments to influence stakeholders at all levels of an organization.
Additionally, you will analyze key performance indicators (KPIs) and recommend process improvements to optimize customer satisfaction and retention. This will involve conducting thorough analyses of customer experiences, pinpointing gaps, and developing plans for future enhancements. A strong grasp of our robotics technology and its applications, combined with excellent organizational, communication, and relationship-building skills, is essential for success in this role.
